12/07/2025
THIS ROLE REQUIRES 4 DAYS PER WEEK IN OUR ATLANTA OFFICE. The GCMS Platform Support Lead is a key role responsible to support users of the Global Complaints Management System (GCMS), drive pro-active platform improvements and assure platform stability. The GCMS Platform Support Lead is the primary contact between the business user community and IT and acts as key facilitator in assuring business users’ priorities are met through ongoing platform maintenance and enhancements. Responsibilities: Provide leadership for GCMS and integrated reporting tools (Cognos, PowerBI). Assist in optimizing business support model for GCMS Lead system & data design strategy to support global reporting needs, while supporting country-level regulatory compliance requirements. Lead system & data design strategy to support third party service provider access & management of complaints. Work with key business leaders and other partners, own the prioritization of...
AIG
Atlanta, GA, USA
Full Time
