05/13/2026
The Leader of CX Enablement is one of three senior pillar leaders shaping the future of customer experience at AssuranceAmerica. At this level, the role carries enterprise accountability — not just for building the function, but for defining the capability strategy that will underpin AssuranceAmerica's CX model as it scales from a regional call center to a national platform handling $2B in premium across 30+ states. This individual will own quality assurance and training, experience design and governance, Voice of Customer, and state expertise at an enterprise level — ensuring the Enablement pillar operates as a strategic asset to the business, not just a support function. The goal is setting the vision, owning the talent architecture, and representing CX Enablement across the company. Quality Assurance & Training — Enterprise Standard Set the quality and training strategy for a national CX organization scaling to 9+ teams across 30+ states by 2035 — not just running...
AssuranceAmerica
Atlanta, GA
Full Time
