03/10/2026
Manages and provides technical directions to both direct and indirect reporting staff who provide customer service to a variety of clients. What You'll Do As a Customer Service Manager, you will: Provides oversight to unit supervisors in the evaluation of workload/peak call time levels and fluctuations, the identification of trends that need to be addressed or corrected, and the development, implementation, and communication of new or revised procedures to increase productivity and/or workflow. Provides technical and management expertise in handling sensitive or unusual customer service issues or complaints. Administers human resource-related activities including timely performance and salary reviews and ensures all team members adhere to human resources policies and practices. Help select, develop, motivate, and recognize team members. Additionally, you will: Provide management with a variety of reports that identify call volume patterns and trends and...
Sentry
Nashville, TN, USA
Full Time
