11 personal lines customer service representative jobs found

Job Summary: As a Travel Claims & Customer Service Representative, you will serve as the first point of contact for reporting claims and initiating the claims process. This vital frontline role within our Travel department plays a key part in delivering on our commitment to providing exceptional, white-glove service to claimants and callers. Utilizing your independent judgment and strong communication skills, you will gather essential information, assess coverage eligibility, and effectively communicate findings to claimants, ensuring a seamless and professional experience. Your Impact: Independently process travel claims in accordance with associated policies Ability to read, analyze and interpret general business materials, technical procedures, benefit plans and regulations Handle incoming calls from and make outgoing calls to claimants and suppliers in a professional, positive, and proactive manner Consistently meet established performance standards,...

We are seeking a dedicated and detail-oriented Customer Account Associate with experience in commercial lines to join our operations team. In this role, you will leverage your independent judgment and exceptional communication skills to gather information, process changes, address client concerns, and assist with endorsement processing. The ideal candidate is a proactive professional with strong multitasking abilities, analytical skills to resolve system issues efficiently, and a commitment to delivering outstanding service to our customers. Your Impact: Serve as a primary point of contact for the Rental Team, professionally handling inbound calls, emails, addressing inquiries, and resolving issues efficiently to ensure client satisfaction Provide prompt and accurate responses via phone and email to insured individuals and agents, clarifying policy details, addressing concerns, and offering guidance on coverage and procedures Maintain organized and up-to-date records,...

The  Policy Review Specialist is responsible for retaining policyholders and improving overall retention of customer base, with a focus on policyholder renewals and book rolls.  Meets established retention targets and other quality of business factors. Establishes customer rapport through mutual trust and respect. Your Impact: Places outbound calls to customers within specified timeframe before renewal date for re-quote.  Contacts relate to upcoming policy renewals and targeted book roll activities.  Reviews and analyzes reports and other data to monitor progress towards stated goals.  Analyzes the customer’s current insurance coverage and suggests additions or changes to retain and grow existing customer base.  Maximizes opportunities to upgrade and/or cross-sell additional products and consistently asks for referrals to increase leads for the new business sales team.  Efficiently and accurately calculates/presents quotes and writes insurance...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Personal Lines Account Manager to join our growing team in Bend, OR The Account Manager’s primary responsibility is servicing existing accounts while generating additional revenue through cross-selling, accounting rounding, and new business. Account Managers provide high level consulting services for our customers’ personal insurance needs. Developing strong relationships with our customers and understanding their risk exposures, ensures our customers’ personal assets and their financial positions are protected. How You Will Contribute: Analyze customer’s lost exposures and determine coverage needs Annual revenue (commission) generation through cross-selling, account rounding, and new business Meet or exceed annual department retention goals Prepare proposals and meet with customers to...

Acuity is seeking a Field Claims Representative to investigate, record facts, preserve evidence, determine coverage. The representative evaluates liability, exposure, subrogation potential and arrange for the disposition of claims through settlement or denial, including litigation. In this role, duties and responsibilities are to be carried out in the field and in person with a high level of frequency. Internal Deadline to Apply: Friday, September 4th ESSENTIAL RESPONSIBILITIES: Organizes work and arranges for immediate contact with all pertinent parties surrounding claim assignment. Completes a thorough investigation to determine coverage, assess liability and evaluate damages. Conducts investigations and provides customer follow-up in person. Evaluates, revises or recommends reserve changes. Inspects and determines property damage. Understands basic anatomy, medical terminology and has ability to decipher medical records and bills.  Identifies and...

We’re thrilled that you are interested in joining us here at the Amynta Group! Builders & Tradesman Insurance Services, Inc. (BTIS) is GROWING! We are a nationwide wholesale insurance company based in Rocklin, California. The Business Development Specialist is a commercial insurance product specialist. Business development specialists are responsible for helping develop business by educating customers on products, by uncovering customer’s needs and providing product solutions Amynta Group offers the following variety of benefits: Medical Dental Vision Savings Account Options Disability Life Insurance 401(k) match 50% of the first 7% once eligible 18 days paid time off not inclusive of holidays Leader in the commercial insurance industry ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Engage with customers via telephone, email, chat, webinars and tradeshows. Build relationships to increase sales while providing a superior customer experience. Engage in...

We’re thrilled that you are interested in joining us here at the Amynta Group! The CUSTOMER SERVICE REPRESENTATIVE is responsible for handling all incoming calls to our call center. The Customer Service Representative is responsible for assisting callers regarding the company’s programs CUSTOMER SERVICE REPRESENTATIVE I We’re thrilled that you are interested in joining us here at the Amynta Group!  BTIS is currently hiring a Customer Service Representative I and we would love to have you join our team!  As a Customer Service Representative, you will play an integral role in the partnership with our network of agents across the country.  The candidate will work closely with team members and collaborate with other departments to provide an excellent customer experience. At BTIS, Customer Service is a philosophy, not a department.  We care less about your experience and credentials; we care more about personality, passion, and work ethic. About the Role:...

We’re thrilled that you are interested in joining us here at the Amynta Group! Be Great With Us: We’re thrilled that you are interested in joining us here at the Amynta Group! Amynta is an independent, customer centered company that provides innovative insurance and protection solutions across North America, Europe, and Australia. As part of the Amynta Group, Builders & Tradesmen’s Insurance Services, Inc. (BTIS) is a dynamic and rapidly growing commercial insurance MGA delivering a wide range of commercial line products through cutting edge technology, all while maintaining a small business mindset rooted in strong relationships, clear communication, and genuine concern for our customers. “Be Great” isn’t just our motto — it’s how we show up every day. We are committed to excellence for our retail agency partners and to building strong, collaborative relationships with our carrier partners. Join a team that values partnership, innovation, and service excellence and Be...

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Claims Representative - Workers Compensation | Jurisdiction: WA | Licensing: WA - Hybrid Are you looking   for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world’s best brands?      Apply your  Claims Representative, WC knowledge and experience to adjudicate complex customer claims in the context of an energetic culture.    Enjoy flexibility and autonomy in...

The Claims Consultant serves as a trusted advocate for brokerage clients throughout the insurance claims lifecycle. Acting as the primary claims advisor, this role partners with clients, insurers, third‑party administrators (TPAs), and internal brokerage teams to deliver proactive claims management, improve outcomes, and ensure claims are handled fairly, efficiently, and in alignment with coverage terms and client objectives. Your Impact Act as the primary claims liaison for assigned clients across multiple lines of coverage (e.g., casualty, property, workers’ compensation, professional liability). Provide strategic guidance on claim reporting, claim development, settlement strategy, and resolution. Advocate for clients in complex, high‑severity, or disputed claims to achieve optimal outcomes. Ensure insurers, TPAs, and defense counsel adhere to best practices, service standards, and policy obligations. Analyze claim trends, loss drivers, and reserve adequacy; prepare...

The National Practice Account Manager will play a strategic and highly visible role within our national Veterinary Insurance Program. This individual is responsible for servicing large, private equity-backed veterinary practice groups that operate across the United States. This role is focused on servicing all lines of property and casualty coverage needed by multi-location veterinary practices such as workers' compensation, property, general liability, commercial auto, umbrella, etc., as well as leading renewal efforts to market these accounts. This individual will interface directly with clients on a consistent basis, as the go to contact for service needs and technical coverage questions. The National Practice Account Manager will serve as a trusted advisor to key contacts within the client organizations, delivering customized insurance and risk management solutions that align with the evolving needs of this growing segment. Your Impact: Lead renewal efforts for...