12/03/2025
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The Direct Phone Sales Telephony and Support team is seeking a Product Manager / Consultant (IVR & Call Routing) to contribute to the definition, delivery, and ongoing evolution of our Interactive Voice Response (IVR) and Call Routing capabilities. This role is part of a team of Product Managers responsible for maximizing customer value and operational efficiency within our contact center. This position emphasizes business strategy, operational alignment, and customer experience optimization, working closely with stakeholders across...
Allstate
IL, USA
Full Time
