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senior customer service representative Massachusetts

22 senior customer service representative jobs found

Cross Insurance
02/11/2026  
Senior Account Service Representative
The Cross Family of Agencies welcomes you. We need your talent and expertise. TITLE:                       Senior Account Service Representative                      DIVISION:                 EMPLOYEE BENEFITS – Boston REPORTS TO:         VP of Client Services STATUS:                  FULL-TIME; EXEMPT; NON-REMOTE                                                                     POSITION PURPOSE Foster long-term relationships between Cross clients and their employees. Develop and maintain a positive relationship and rapport with each insurance carrier to satisfy our clients’ needs and facilitate the processing of business. Build solid partnership with Producers, Account Executives and Account Managers. Make a positive contribution to the overall success of the Wakefield/Newburyport Cross EB Team.                                                                       RESPONSIBILITIES ESSENTIAL FUNCTIONS: Assist...
Cross Insurance Newburyport, MA, USA Full Time
Berkley
01/12/2026  
Senior Casualty Claims Representative
Company Details   Acadia Insurance is a regional property casualty insurer with offices throughout the Northeast.  As a member of W.R. Berkley Corporation (NYSE: WRB), one of the largest property casualty insurance holding companies in the United States, our financial strength and integrity are two of the main reasons why Independent Agents place business with us.  Acadia is rated A+ (Superior) by A.M. Best, with an A+ claim paying ability rating by Standard & Poor’s.    At Acadia, we value our employees, our customers and our communities.  Employees at Acadia are part of a progressive company where everyone can make a difference.  We promote an inclusive environment which encourages continuous learning and the chance to grow and develop.    Company URL:  https://www.acadiainsurance.com/ Responsibilities Ideal candidates will have 5 or more years of experience in adjusting commercial liability claims, with...
Berkley Marlborough, MA, USA Full Time
Concord Group Insurance
12/02/2025  
Field Claims Representative - Massachusetts
A career at Concord Insurance Group is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description Our role as a Senior Field Claims Representative will be responsible for the investigation, evaluation and settlement of assigned claims involving 1st Party Homeowner and Commercial Property claims. This role is a field-based position and will require travel to loss sites to evaluate the damages. This also includes s pecial investigation activities with an emphasis on investigating possible fraudulent activity.  This is a field based position, travel will be required within Central/Eastern Massachusetts, with occasional travel to other areas as required. Responsibilities Field appraise losses of all types for both personal lines and commercial lines claims Take loss reports directly from insureds and/or claimants and/or their representatives....
Concord Group Insurance Westborough, MA, USA Full Time
Salem Five Insurance
10/27/2025  
Sr Loan Officer
Salem Five is a growing regional financial services organization with a rich history of over 160 years.  As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers. Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families. Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what we’re all about.   The Senior Mortgage Loan Officer (MLO) proactively solicits new...
Salem Five Insurance Salem, MA, USA Full Time
Salem Five Insurance
03/12/2026  
Universal Banker III
Salem Five is a growing regional financial services organization with a rich history of over 160 years.  As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.   Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families. Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what we’re all about.   JOB DUTIES AND RESPONSIBILITIES include, but are not limited to...
Salem Five Insurance Georgetown, MA, USA Full Time
Liberty Mutual
03/12/2026  
Principal Software Engineer
Description Do you have the skills—and drive—to join a tech team that’s working to digitally transform a trillion-dollar industry? From test-driving the latest technologies to creating intuitive consumer apps, Liberty Mutual is constantly innovating and creating industry-leading solutions that provide peace of mind for our customers worldwide. As a principal software engineer at Liberty Mutual, you’ll consult on highly complex projects and solve technical problems, while working in an agile environment that has the creative energy of a start-up—and the full backing and comprehensive benefits of a Fortune 100 company.   Operating as a tech‑startup within a Fortune 100 company, USRM ServTech is leading a digital transformation that is redefining how people experience insurance. In this role, you will guide the development and support of key applications and tools—such as CREST/IACS—that empower our internal Customer Service Representatives, external Independent...
Liberty Mutual Boston, MA, USA Full Time
Brown & Brown
03/08/2026  
Personal Lines Producer
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Personal Lines Producer to join our growing team! Reporting to the Sales Leader, the Personal Lines Producer is responsible for achieving new business goals to drive revenue and growth. How You Will Contribute: ·        Responsible for the development and successful acquisition of new business revenue from new and existing clients. ·        Prospect sectors or market areas by identifying business needs and proposing company products and services. ·        Obtain prospects and actively pursue and create interest by making telephone calls, writing letters, or through personal visits. ·        Maintain currency and further develop expertise in declared sector or market area by networking and participating in professional development activities. ·        Work in tandem with...
Brown & Brown Dedham, MA, USA Full Time
Voya Financial
03/06/2026  
AVP, Sr Planning and Strategy - Retirement Relationship Management
Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully...
Voya Financial Boston, MA, USA Full Time
Salem Five Insurance
03/04/2026  
Credit Analyst
  Salem Five is a growing regional financial services organization with a rich history of over 160 years.  As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers. This position requires the ability to work in the Salem, MA offices. Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families.   Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what we’re all...
Salem Five Insurance Salem, MA, USA Full Time
Salem Five Insurance
02/25/2026  
Commercial Loan Assistant III
Salem Five is a growing regional financial services organization with a rich history of over 160 years.  As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers. This position requires the ability to work in the Salem, MA offices. Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families.   Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what we’re all...
Salem Five Insurance Salem, MA, USA Full Time
Travelers
02/25/2026  
Sr. Counsel, Claim
Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Claim, Legal Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program,...
Travelers Boston, MA, USA Full Time
Salem Five Insurance
02/13/2026  
Personal Lines Account Manager (Insurance)
Salem Five is a growing regional financial services organization with a rich history of over 160 years.  As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.   This position can be based in our Woburn, Danvers, Plymouth or Norwood office.    Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families. Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see...
Salem Five Insurance Norwood, MA, USA Full Time
Utica National Insurance Group
02/09/2026  
Senior Risk Management Consultant-Boston Metro (Field)
The Company At Utica National Insurance Group, 1,400 employees countrywide take our corporate promise to heart every day: To make people feel secure, appreciated, and respected. Utica National Insurance Group is an "A" rated $2.0B award-winning, nationally recognized property & casualty insurance carrier. Operating along the Eastern half of the United States, based in our Home Office in Central New York, with Regional Office locations including NYC, Dallas and Charlotte. Our Mission  is to continually meet the needs of our policyholders, agent/customers and employees resulting in sustainable profitable growth in an increasingly competitive marketplace. We are proud to sell our products through more than 2,200 independent insurance agents around the country as we have been since 1928. These agents provide their clients with valuable insight and resources. And, as the second-largest insurer of  Agents’ Errors and Omissions  (E&O) business in the United States,...
Utica National Insurance Group MA, USA Full Time
Voya Financial
02/05/2026  
Senior Manager, Partnership Activation
Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully...
Voya Financial Boston, MA, USA Full Time
Brown & Brown
02/04/2026  
Lawyers Professional Liability (LPL) Producer
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Reporting to the Profit Center Leader or Sales leader, the LPL Producer is responsibilities for sales and renewal of business, achieving new business goals to drive revenue and growth. Business is primarily conducted outside of the physical location of the office. How You Will Contribute Responsible for the development and successful acquisition of new business revenue from new and existing clients. Prospect sectors or market areas by identifying business needs and proposing company products and services. Obtain prospects and actively pursue and create interest by making telephone calls, writing letters, or through personal visits. Maintain currency and further develop expertise in declared sector or market area by networking and participating in professional development activities. Work in tandem with the Commercial Lines Team...
Brown & Brown Dedham, MA, USA Full Time
CorVel
01/31/2026  
UR Case Manager - Flex
The Utilization Review Case Manager gathers demographic and clinical information on prospective, concurrent and retrospective in-patient admissions and out-patient treatment, certifies the medical necessity and assigns an appropriate length of stay while supporting the goals of the Case Management department and of CorVel. This is a hybrid and per diem role. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Identifies the necessity of the review process and communicates issues of concern to the appropriate claims staff/customer Collects data and analyzes information to make decisions regarding certification or denial of treatment Documents all work in the appropriate manner Promotes utilization review services with stakeholders Complies with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (IIPP) Additional duties as assigned   KNOWLEDGE & SKILLS:  Must have thorough knowledge of both...
CorVel Boxborough, MA, USA Full Time
Salem Five Insurance
01/21/2026  
Branch Manager II
Salem Five is a growing regional financial services organization with a rich history of over 160 years.  As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.   Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families. Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what we’re all about.   JOB DUTIES AND RESPONSIBILITIES include, but are not limited to...
Salem Five Insurance Woburn, MA, USA Full Time
MarshMcLennan
11/16/2025  
Oliver Wyman - Principal Data Engineer
Company: Oliver Wyman Description: Locations: Boston, New York, Chicago, Washington DC, Toronto, Montreal Principal Engineer ____ WHO WE ARE Oliver Wyman Performance Transformation is a ground-breaking division within Oliver Wyman delivering world-class solutions to give our clients a competitive edge. We work across the full technology stack from databases and analytics to APIs and web and mobile applications. With a mixture of over 700 consultants, specialists and support professionals in 16 major cities across the world, we’re committed to growth that retains our start-up agility while expanding our opportunities for world-class work. Oliver Wyman is a global leader in management consulting. With a staff of over 4000 across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. ____ THE ROLE AND RESPONSIBILITIES No two OW Performance...
MarshMcLennan Boston, MA, USA Full Time
Salem Five Insurance
10/23/2025  
Universal Banker III
Salem Five is a growing regional financial services organization with a rich history of over 160 years.  As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.   Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families. Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what we’re all about.   JOB DUTIES AND RESPONSIBILITIES include, but are not limited to...
Salem Five Insurance Stoneham, MA, USA Full Time
Travelers
08/08/2025  
Outside Auto Appraiser Trainee
Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Claim Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees...
Travelers West Bridgewater, MA, USA Full Time

 

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