12 senior quality assurance analyst jobs found

About the role. The Executive Claim Analyst is a key member of the Casualty Claims Department reporting to the Director, Casualty Large Loss and Litigation, and may be based remotely out of their home or a regional PURE office. The primary goal of this position is to handle our most severe and complex claims, while delivering flawless service to our members. This person will handle first and third party claims in a quality manner and meet our high standards of accuracy, efficiency, quality customer service, and regulatory compliance. What You’ll Do. Claims handling: Display ownership in handling a pending of the company’s most catastrophic bodily injury claims and demonstrate a continual high level of technical competency in: Coverage analysis and determinations; Catastrophic claim investigation; Claim strategy formulation and execution; and The ability to accurately and effectively evaluate, reserve, negotiate, and resolve complex claims within...

About the role: Join our AI & Engineering team in transforming technology platforms, driving innovation, and making a significant impact on our members' success. You will work alongside talented professionals reimagining and re-engineering operations and processes that are critical to our business — from underwriting and claims to member experience and risk management. Your contributions will help PURE improve operational performance, accelerate new digital capabilities, and fuel growth through innovation. Our AI & Engineering practice leverages cutting-edge engineering to build, deploy, and operate integrated solutions across software, data, AI, and cloud infrastructure — all in service of members who expect more from their insurance company. This role is hands-on and delivery-oriented. You will ship production pipelines, APIs, agents, and containerized services that support model training, real-time inference, RAG, and LLM-powered applications using Claude...

Position Summary The Client Relationship Director directly leads a defined book of business (BOB), comprising a set of named clients, in accordance with Company guidelines, client needs, and regulatory requirements. The Director, Client Relationship acts in a mentorship role to their BOB’s assigned team. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role." Key Duties and Responsibilities Manages all aspects of the client relationship and account management activities of the assigned client(s) to retain and strengthen client relationships. Directs the execution of a defined account strategy, remaining abreast of the specific needs of each assigned client, to develop a value-based client relationship. Sets and manages client expectations and account-related activities such as identifying and developing additional service opportunities and coordinating the delivery of ZAS...

The successful candidate will join our dynamic and inclusive team, bringing enthusiasm, innovation, and a commitment to excellence that aligns with our collaborative and high-energy culture. Handle claims nationwide reported under primary and excess Miscellaneous Professional E&O, including coverage analysis, investigation, liability and potential exposure analysis, and the development and implementation of resolution strategies. Effectively and promptly communicate with insureds, agents, brokers and underwriters regarding claim status and handling. Analyze coverage and prepare coverage letters on complex matters with the guidance of in-house coverage counsel. Manage claims in litigation, including strategizing with defense counsel and experts on defending such. Set timely and accurate indemnity and expense reserves and reevaluate/update reserves appropriately based upon claim development. Negotiate settlements and attend mediations, arbitrations and trials as...

Skyward Specialty Insurance is an A (Excellent) AM Best-rated specialty carrier operating exclusively in the E&S and specialty admitted markets. Our E&S Property Brokerage is 100% committed to the wholesale distribution channel — we build strategic relationships with producers who understand our appetite and depend on us for decisive, bespoke solutions on hard-to-place accounts. The Head of E&S Property Underwriting is a senior leadership role responsible for the strategy, profitability, and day-to-day management of Skyward's E&S Brokerage Primary & Excess Property book. You will lead a team of 10 underwriters, reporting directly to the President of E&S Property & Casualty and Inland Marine. This is a player-coach role — you will set the underwriting vision and drive profitable growth while remaining hands-on with complex accounts, pricing discipline, and broker relationships. Underwriting Leadership & Strategy Own the underwriting...

The Help Desk Manager is a strategic and hands-on leader responsible for guiding the National Help Desk team and delivering exceptional tier-one support. This role sets the vision for service excellence, drives operational maturity, and ensures consistent, high-quality support across all user touchpoints. The ideal candidate brings proven leadership experience driving the adoption of new and emerging technologies, including AI-driven solutions, to enhance efficiency, scalability, and customer experience. This individual must demonstrate a track record of successfully implementing modern technologies and leading teams through change, while continuously improving service delivery and operational performance.  The candidate must have strong technical skills across multiple disciplines. This is a Remote position ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Lead, mentor, and develop a 24/7 National Help Desk team, establishing a high-performance culture focused on...

ABOUT US At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence. HUB is a global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions. About the Role HUB International’s Risk Services Division (RSD)...

About Ethos Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten. About the Role   This is a senior leadership role built around judgment, strategic impact, and deep analytical craft — and the ability to build the team that scales it. You own product analytics strategy for Ethos and sit at the table where the company's biggest growth bets get made. The roadmap , the experiment portfolio, and the...

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.  Job Description The Mass Tort & Environmental Specialty Operations Senior Manager leads the Specialty Operations Direct claims function, overseeing complex environmental and latent injury exposures. This role is responsible for strategic leadership, operational excellence, financial oversight, and team development to ensure high-quality claim outcomes, regulatory compliance, and alignment with business objectives. Key Responsibilities: Leadership & Team Management Lead, manage, and develop a high-performing team, including hiring,...

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.  Job Description The P&C Actuary Senior Consultant II job is responsible for executing and/or managing projects in support of reserving insurance business utilizing accepted actuarial and statistical standards, as well as methodologies and knowledge gained through on the job training. This role works closely with analytics management and key business partners to develop and execute appropriate reserving methodologies and modeling techniques of moderate complexity to support business goals. Key Responsibilities Uses best practices to determine...

About Ethos Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten. About the Role Ethos is looking for a strategic, execution-oriented leader to serve as Director of Sales Strategy and Operations. In this role, you will own the strategic planning and operational execution across our B2C go-to-market teams. You will be responsible for managing a team of Operations and Analytics specialists to scale our revenue engine and...

As our business growth continues we have an established need for data intensive cloud development. We need the aid of a highly motivated problem solver.  An engineer who enjoys the challenge of resolving complex problems with innovative solutions. We desire an engineer with a proven track record of delivering high quality results. An individual who is a self-driver with the ability to work across multiple facets of a project while juggling multiple responsibilities seamlessly. This is a remote role. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Develop and maintain complex Software system Acquire extensive business and system knowledge Apply system knowledge to diagnose and fix complex problems Perform requirements analysis, design, peer reviews and documentation Provide reliable estimates of effort and good identification of risks Apply sound software engineering processes, including iterative development, unit testing, source code control, inspections and...