152 service leader jobs found

The North America Client Delivery and Service Lead is a leadership role responsible for the quality, consistency and scalability of client service delivery across North America Construction. Reporting to, and working in close partnership with the North America Head of Operations, this leader directly or indirectly oversees the Associate Client Advocate (ACA) colleagues and ensures they are equipped, developed and held accountable for delivering an exceptional client experience. The role bridges operational strategy and day-to-day execution. It translates the Head of Operations’ priorities into standards, processes and performance expectations for the ACA team, while serving as an escalation point for complex client service, renewal and servicing matters. The Lead partners with Client Advocates, Client Specialists, Broking and Sales to retain and grow client relationships and to drive operational excellence across the full client lifecycle. Note: Employment-based...

Job Description – Clinical Specialist     Position Summary As a Clinical Specialist, you will use your practical or vocational nursing experience and knowledge of medical and behavioral health conditions to support timely disability claim decisions. You will identify and obtain certification dates, treatment plans, functional limitations, and other pertinent medical information from claimants and treating providers. You will partner with Claims Case Managers, claimants, providers, and vendors to facilitate efficient medical outreach and collection of information. You may also coordinate vendor utilization and help assess overall function as business needs require. You are You are a licensed Practical or Vocational Nurse who applies sound clinical judgment, communicates clearly, and works independently in a fast-paced environment. You are organized, adaptable, and comfortable managing changing priorities while collaborating with claim professionals, claimants,...

Head of Group Benefits Purchase Technology   Overview   We are seeking a Head of Group Benefits Purchase Technology leader within the Group Benefits Digital and Technology organization.  The individual will be responsible for managing Group Benefits Purchase applications and aligned Group Benefits Purchase business function.  As the Head of Group Benefits Purchase Technology, you will lead a diverse team and have full leadership responsibility for development of the team. Partnering with the senior business leaders you will develop and execute the Group Benefits Purchase/Underwriting strategy.  In addition, the individual will be accountable for delivery of the initiatives, manage financials and ensure operational stability of Group Benefits Purchase Technology.        You Are: A highly motivated individual with both strategic and tactical skills: you recognize potential obstacles well in advance and can resolve the them with decisions based upon experience A confident,...

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress. Position Overview: The Underwriting Services Technician is responsible for providing underwriting related services to the Underwriting and Operations teams. This person will work with Starr employees and external partners to ensure prompt response and resolution to various types of requests and calls. Key Responsibilities: Assisting with the reservation and clearance of new and renewal submissions in accordance with established procedures and quality...

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Who We Are   Strategic Comp is a leading provider of workers' compensation insurance for large employers...

Overview Good Things Start Here.    Good things are happening at Berkshire Hathaway GUARD Insurance Companies- and you can be part of it! We are an A+ (Superior) rated, nationwide Property & Casualty insurer backed by Berkshire Hathaway. With supportive leadership, collaborative teams, and opportunities to grow, GUARD is a place where people build meaningful, long‑term careers.   Good Things You Can Count On. Hybrid schedule: 2 days remote / 3 in‑office Predictable hours (no nights, weekends, or holidays)  Competitive pay + generous PTO Medical, dental & vision starting day one 401(k), tuition reimbursement & longevity bonuses Responsibilities We're looking for an experienced insurance leader to oversee the day-to-day operations and long-term growth of our captive insurance agency. In this role, you'll lead sales and service teams, support agency performance, develop talent, and...

Do you want to be part of a collaborative leadership team?  Do you think big and grow, accelerate impact, and lead change?  Is a culture where “People Count,” “We Do the Right Thing,” and “We Hold Ourselves to Very High Standards” important to you?  Are you skilled to a consumer-centric mindset? If so, then you may be a great fit for this Team Leader position accountable for one of our CARE Teams in New Business Operations.   As a CARE Team Leader, you’ll ensure the team delivers on our goal to show genuine care for our field partner and consumers through the work that we do. Your team is highly motivated and empowered to take ownership and accountability for each interaction by proactively seeking to understand the individuals behind the work, keep our field partners and consumers informed during every step of their request, demonstrate genuine care, and actively engage with our field partners to create meaningful and unexpected experiences. CARE expresses the emotion we...

Overview Good Things Start Here. Good things are happening at Berkshire Hathaway GUARD Insurance Companies—an A+ (Superior) rated, nationwide Property & Casualty insurer backed by Berkshire Hathaway. With supportive leadership, collaborative teams, and opportunities to grow, GUARD is a place where people build meaningful, long‑term careers. Good Things You Can Count On. Hybrid schedule: 2 days remote / 3 in‑office Competitive pay + generous PTO Medical, dental & vision starting day one 401(k), tuition reimbursement & longevity bonuses Responsibilities We're looking for a Service Operations Manager who will be responsible for leading and optimizing service delivery operations to ensure the consistent achievement of customer service, quality, productivity, and operational performance objectives. This role oversees multiple teams and supervisors, drives strategic process improvements, manages...

About Acrisure: A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.  In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. Position Summary The Senior Production Underwriter is responsible for driving profitable growth through new business development, relationship management, underwriting excellence, and team leadership. This role serves as a trusted advisor to retail agents, carrier partners, and internal...

Is the opportunity to join a culture where “We Do the Right Thing,” and “We Courageously Shape Our Future Together” important to you? If so, Guardian is seeking a motivated individual to join our team as a Workforce Planning Consultant.   This role will report to the Head of Workforce Management, Group Benefits and serve as a strategic workforce planning consultant, trusted advisor, and subject-matter expert. You will own and evolve workforce planning methodologies, lead complex scenario planning, and translate workforce data into executive-ready recommendations that influence staffing decisions.   You will be a partner with business leaders, Finance, Human Resources, Operations, Technology, and other stakeholders to evaluate workforce risks, challenge assumptions, and develop practical workforce strategies aligned with financial, operational, customer, and colleague objectives. Working with significant autonomy, you will lead specialized initiatives, create customized...

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.  Job Description Are you someone who enjoys being on the move, solving problems, and making a real impact for customers? As a Field Auto Appraiser, you'll be at the forefront of our claims process—meeting customers where they are, whether it's at their home, a repair shop, or a tow yard. You'll take the lead in writing estimates and guiding customers through the repair or total loss process , using a mix of in-person visits, virtual inspections, and written communication. No two days are the same—whether you're evaluating damage on-site or...

WTW (Willis Towers Watson) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, WTW has ~40,000 employees in more than 120 territories. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance. Unlock your potential at WTW.   The Business Our Pension Outsourcing business provides benefits administration and outsourcing solutions to many of the world’s leading organizations. Specifically, this role would support our Large Market Technology practice. Our Purpose is to help our clients’ employees realize the full potential of their benefits; helping them be happier, healthier and more secure. Our Mission is...

Product Line Officer, Commercial Insurance - AIG Programs & Glatfelter Insurance At AIG, we are reimagining the way we help customers to manage risk. Join us as a Product Line Officer, Commercial Insurance to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Underwriting Glatfelter Insurance Group is an all lines, full-service insurance broker that markets property, casualty, life, accident and health insurance products and risk management services on both a retail and wholesale / specialty basis throughout the country.  Glatfelter Insurance Group offers specialty programs for emergency service organizations, home healthcare agencies, senior living organizations, religious organizations, car wash businesses, municipalities, K-12 public and private schools, independent school bus contractors and water-related entities. American International Group, Inc.  completed its...

Position Summary Do you want to be part of a collaborative Long Term Disability Claims Team?  Are you a problem solver who enjoys working in a past paced environment, wants to help people during difficult times, and has a passion to learn and grow?   Is a culture where “People Count,” “We Do the Right Thing,” and “We Hold Ourselves to Very High Standards” important to you?  If so, Guardian is seeking a LTD Claims Case Manager 1 role responsible for making accurate decisions on assigned claims. You are Utilize problem solving, analytical, written and verbal communication skills to deliver timely and appropriate disability claim decisions while providing superior customer service to all internal and external customers Partner with coworkers to broaden and enhance their knowledge of complex claim handling. The LTD Claims Case Manager administers claims within a variety of group sizes ranging from small (2+ lives) to large market (1000+ lives) Determine...

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.  Job Description Allstate’s sales organization is growing its virtual workforce, and we are looking for highly motivated individuals that thrive in a fast-paced sales environment and enjoy being rewarded for their efforts. At Allstate, we are committed to offering a reputable product suite that protects people from life’s uncertainties so they can realize their hopes and dreams. As a full-time Insurance Sales Representative, you will: Engage with active insurance shoppers via inbound/outbound calls, live chat, SMS, and more in a work from home call...

Benefits Coordinators Corporation (BCC) is currently adding a role within the administrative and accounting field. This position is responsible for identifying and resolving discrepancies between external carriers and internal eligibility databases. This is a great opportunity to start your career in a position where you can be trained by and work with some of the top experts in the industry. In addition, you will be working in a friendly, team-oriented work environment with the opportunity to advance your career.   Job Functions Include: Coordinates the accurate flow of data to/from outside sources by comparing databases to plan specifications Processes Carrier File Discrepancy reports, and work with internal teams Identify premium discrepancies between carrier invoices and client invoices. Our Pittsburgh (Robinson Township) location gives you the opportunity to be a part of a big organization, but to also have that small company feel. In addition, there are a...

Do you enjoy helping customers navigate important financial and insurance needs while delivering exceptional service? Are you energized by solving problems, managing detailed transactions, and creating positive customer experiences? Is being part of a culture where "We Do the Right Thing" and "We Courageously Shape Our Future Together" important to you? Guardian is seeking a CARE Specialist to support in-force operations for life and disability insurance products. In this role, you will serve as a key point of contact for customers, processing policy transactions while ensuring accuracy, compliance, and an outstanding service experience. You Are A customer-focused professional who enjoys helping others and takes ownership of resolving issues from start to finish. You thrive in a fast-paced environment, can adapt to changing priorities, and are comfortable balancing customer interactions...

The Surety Client Advocate oversees all account management activities to reach strategic client service, retention and sales objectives. In this role you will work closely with the other members of the client service and broking teams to ensure that the needs of the clients are met or exceeded for all client deliverables. If you’re client centric, interested in affiliating with an industry leader and committed to helping clients unlock their potential through effective risk management this may be the perfect opportunity for you! The Role Manage a book of business, with expectations to grow the book year over year Provide direction and client management to both the servicing and broking teams Prepare proposals and presentations of appropriate products and services, using marketing resources, practice groups and other technical specialists Research and compile answers to client policy and coverage questions Initiate relationships with and communicate with client decision...

Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. Client Advisory Team Manager Reading Build something special with us At Howden, we're not just about insurance. We're about our people, our clients, and the relationships that make a difference. As we continue to grow our Mid-Market Practice, we're looking for a Client Advisory Team...

About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.  In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. Job Summary As an Enterprise Account Executive at Acrisure, you play a crucial role in driving Total Client Growth, delivering exceptional client experience, and managing complex, enterprise-level insurance relationships with our Commercial Lines Real Estate team. This role...