28 technical support associate jobs found

Commercial Property Underwriter is a technical property consultant and provides guidance to improve underwriting skills across business units to help achieve growth and profitability. Sentry Insurance is seeking a highly-skilled and experienced commercial lines products professional to support the strategic operations of Sentry's Business Products. This subject matter expert will do market research, competitor analysis and develop products that will support Sentry's business strategy, to meet annual growth and profitability objectives within our commercial lines insurance operation. You will lead the development and maintenance of products, technical underwriting guidelines, and sophisticated pricing tools across property line of business. This position would ideally be located at our Home Office in Stevens Point, WI, however, a remote option would be considered for the right candidate based on qualifications and experience. What You'll Do As a Commercial Property...

Acuity is seeking a Senior Mainframe Engineer to lead the design, implementation, and optimization of Acuity’s mainframe presence, ensuring performance, scalability, availability, and security across the infrastructure. This role provides technical leadership in system architecture, lifecycle management, and incident response, while driving automation and process improvements to increase reliability and efficiency. The Engineer partners with other engineers, security teams, and cross‑functional stakeholders to deliver solutions aligned with business objectives and regulatory standards, manages complex system issues, leads risk mitigation efforts, and mentors junior engineers while promoting knowledge sharing and fostering a culture of continuous improvement within the engineering team. ESSENTIAL FUNCTIONS: General System Work Leads the implementation and optimization of mainframe systems and storage which meet performance, security, scalability, and availability...

The Senior Software Engineer is responsible for designing, coding, and testing software programs and applications that enable Agent, Client, and Associate facing technologies and capabilities for SECURA Insurance. This includes researching, designing, documenting, and modifying software specifications throughout the production lifecycle. The role involves providing technical and thought leadership within various teams and collaborating with internal and external partners to ensure the success of technology products.    RESPONSIBILITIES: Develop solutions within various application teams, including designing, creating, and managing APIs and data flows Analyze, design, program, test, and implement systems to fulfill business needs or solve problems, utilizing all phases of the system development lifecycle (SDLC)  Monitor applications and resolve errors or alerts, including setting alerts to maintain stability, monitoring error logs, and automating administrative...

Serve as first contact for claims, handling phone, online, and mail submissions, meeting call KPIs, collaborating in team huddles, learning Sentry units, and job shadowing. Sentry is seeking motivated college students for our Part-Time College Student Program within their Customer Service & Operations (CS&O) organization. This program is designed to provide students with the opportunity to gain valuable professional experience and exposure to the insurance industry as a possible long-term career path. The program encourages a learning mindset through training opportunities, business unit overviews, job shadowing, and networking aligned to students’ career interests. As a Customer Service Representative within our contact center, you will play a critical part in providing services to insureds, claimants, and others relating to the “First Notice of Loss” reports.  As Sentry’s promise to be there for our customers during their time of need, you’ll provide technical...

Acuity is seeking a Systems Engineer on the infrastructure team. The engineer will be responsible for design, build and maintenance of all server hardware, operating systems, storage and data protection systems. This team manages our virtualization environment, all storage systems, CICD, Containers, backup and recovery as well as disaster recovery operations. We work closely with all engineers and application developers as needed to meet Acuity’s Infrastructure needs. Specific skills: Deep Operating Systems expertise, Container experience and orchestration, CICD expertise related to Packaging and distribution, Configuration management, playbook scripting and pipelines. Internal deadline to apply: February 12th, 2026 ESSENTIAL FUNCTIONS: Provide support and maintenance for distributed or open systems servers. Provide support and maintenance for all virtualization of servers. Provide support and maintenance for AIX, Linux, Microsoft Windows operating systems....

Acuity is seeking a Systems Engineer - Open Systems who is a ServiceNow subject matter expert and is highly skilled and experienced with a strong background in ServiceNow development and administration, with a proven track record of implementing and managing ServiceNow solutions. This role requires a deep understanding of IT Service Management (ITSM) processes and the ability to work collaboratively with various departments to enhance the ServiceNow platform. Internal deadline to apply: February 10th, 2026 ESSENTIAL FUNCTIONS:   Strong understanding of ITSM processes and best practices. Experience with ServiceNow modules such as Incident Management, Problem Management, Change Management, Asset Management, and IT Operations Management (ITOM). Experience configuring and customizing ServiceNow GRC/IRM modules (Policy, Risk, Audit, Vendor Risk) to meet business requirements. Knowledge of ServiceNow integration capabilities, including REST and SOAP APIs....

Acuity is seeking a Systems Engineer focused on Application Security, Cloud Security and Host/Database Security to develop, execute, and track the performance of security measures to protect information, computer systems, cloud products, network infrastructure, and installed applications. In this role, you will design a computer security strategy and engineer comprehensive cybersecurity architecture, while identifying, defining, and documenting system security requirements and recommending solutions to management. The systems engineer will configure, troubleshoot, and maintain security infrastructure software and hardware, while monitoring systems for irregular behavior and set up preventive measures. ESSENTIAL FUNCTIONS: Application: SAST and DAST, leveraging Checkmarx and Jfrog Xray. Provide security recommendations on integrations, open-source applications, internally developed applications and iOS and Android builds. General CI\CD concepts and...

Acuity is seeking a Technical Support Analyst to install PC hardware and software, mobile device systems, and any related peripherals. The representative will load and verify operation of software such as operating system, word processors, spreadsheets and other applicable software, troubleshoot and resolve hardware, software, and user problems, and provide training and technical assistance to our end users. Internal deadline to apply: February 6th, 2026 ESSENTIAL FUNCTIONS: Installation of hardware and software at client work stations. Provide assistance to keep the systems running efficiently for the client. Support and maintain mobile device operating systems, hardware and software. Analyze, solve, and correct user problems of a moderately complex to complex nature in a multi-vendor environment. Utilize various technical tools for problem isolation and detection. Simulates or recreates user problems to resolve operating difficulties. Resolves production...

Acuity is seeking a Systems Engineer on our Database Administration team. The Database Administration team is responsible for supporting Acuity's installations of Db2, Microsoft SQL, Postgres, and Hive across multiple platforms. They perform table and authorization changes on our databases, and the installation and maintenance of those database systems, either on their own or in conjunction with the Open Engineering - Data team. The Database Administration team supports both custom databases as well as databases provided by third party applications. They work with application teams to understand their data needs and with developers and data scientists to enhance and improve their query performance.  Internal deadline to apply: February 6th, 2026 ESSENTIAL FUNCTIONS : Carry out the research, design, implementation, and ongoing maintenance of our enterprise data storage software, architectures, tools, methodologies and best practices.     Respond to and resolve...

Acuity is seeking a Systems Engineer on our Enterprise Data team. The Enterprise Data team is responsible for maintaining the servers and applications related to the storage, processing, and reporting of data collected by Acuity. This teams supports the installations of Db2, Microsoft SQL, and PostgreSQL databases, along with Hadoop and its related services. This team works in conjunction with the Database Administration team to configure and maintain the databases that run on those platforms. This team also supports our data ingestion pipeline as well as traditional and containerized reporting applications used throughout Acuity.  This team provides support to our developers and data scientists who use the applications. Internal deadline to apply: February 6th, 2026 ESSENTIAL FUNCTIONS: Provide support and maintenance for distributed or open systems servers. Provide support and maintenance for all virtualization of servers. Provide support and maintenance for...

Primary Details Time Type: Full time Worker Type: Employee Actuarial Lead - Property Location: WI – Sun Prairie, GA- Atlanta, NY – New York City, IL - Chicago Work Arrangement: Hybrid (2-3 days in the office) The salary range for this role depends on experience and location.  See below for the range for your location. Atlanta, GA and Sun Prairie, WI $120,000 - $180,000 Chicago, IL - $132,000 - $198,000 New York City, NY - $150,000 - $225,000 The Opportunity This is an exciting opportunity for an experienced actuary looking to grow their career in the E&S Property space! The purpose of this role is to provide expert actuarial advice to business units, ensuring technical excellence in business planning, and deep dives into portfolio segments. Additionally, the role involves developing relationships with key stakeholders, coaching student actuaries, and supporting the actuarial manager as needed. The role also includes taking...

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Nationwide Insurance is the 8th largest commercial carrier.  Our Loss Control Services organization has over 100 Loss Control associates and technical staff.  Our commercial portfolio of accounts consists of traditional, middle market and national accounts.  Business segments include: contractors, manufacturing, real estate management, service industries, retailers, etc. We are seeking a Consultant, Loss Control who will have responsibilities for northern Illinois...

What You’ll Do As an Account Manager II, you’ll manage day-to-day service responsibilities for employee benefits clients while acting as a knowledgeable, dependable partner throughout the client service cycle. Client Relationship & Service Management Independently manage a book of fully insured and level-funded employee benefits clients (generally 2–100 enrolled employees) Serve as the primary day-to-day contact for assigned accounts, ensuring strong relationships and client satisfaction Lead renewals, annual reviews, and ongoing plan support, including claims, billing, enrollment, and service issues Present renewal data, plan comparisons, and market analysis to clients in partnership with the consultant Manage implementations and carrier changes from start to finish Collaboration & Team Support Attend client meetings (including in-person meetings) alongside consultants as needed Mentor and support Account Manager I team members Work...

Under the direction of the Director of Sales, the Personal Lines Account Executive will be responsible for generating new business sales to drive organic growth and to provide a high-level of customer service in retaining and servicing Personal Lines Accounts.   This opportunity is for an individual that enjoys networking, has a high level of professionalism, and a passion for providing personalized service to their clients. Essential Duties & Responsibilities Prospect and qualify new personal lines accounts that meet agency standards. Generate new business appointments through networking, referrals, and other sources to attract and retain clients. Identify cross-sell opportunities across departments and expand lines of business on current accounts. Meet or exceed assigned annual new business revenue and retention goals. Proactively manage an assigned book of business using the Epic Agency Management System. Obtain information requested by company...

Essential Duties & Responsibilities Provide, with a positive attitude, a high level of support in obtaining, maintaining, expanding and servicing personal accounts with demonstrated experience Assists department leadership with special projects and business needs in support of agency operations and growth (i.e. training, workflow improvements, communications, meetings/event coordination, documentation of best practices)  Grow and develop talents and insurance knowledge in conjunction with The Ansay Way to the highest level possible and demonstrate expertise in both quality and efficiency   Responsible for strong results of account Round/Up-Sell existing books for additional lines of coverage or policy limits (umbrellas/ higher limits/specific coverage endorsements)  Handles VIP client accounts by providing outstanding customer service and tailored experience  Ensures proper documentation handling and detail-oriented workflow. Best practices are upheld and provides...

Position Summary Under the direction of the Team Leader, the Senior Commercial Lines Account Manager CORE is responsible for providing advanced support in obtaining, maintaining, expanding, and servicing Commercial Lines Select Accounts. This role serves as a subject matter expert (SME) for the Commercial Lines team and plays a key role in mentoring Account Managers, supporting training initiatives, consulting on process improvements, and driving operational excellence. The Senior Account Manager works collaboratively with Producers, leadership, and internal teams to ensure best practices, consistency in service delivery, and a high level of client satisfaction. This position may be located in any of our office locations Essential Duties & Responsibilities Provide, with a positive attitude, a high level of expertise and leadership in obtaining, maintaining, expanding, and servicing commercial accounts. Serve as a subject matter expert for Commercial Lines coverage,...

Responsible for providing technical support to Underwriters, Agents, and other internal and external customers. RESPONSIBILITIES: Rate and issue new business policies Process renewals Process policy changes from Agents, Insureds and Underwriters Provide general processing support to Underwriters and Agents Organize and maintain paperless files Provide superior customer service to internal and external customers via phone and e-mail Meet or exceed service standards Maintain positive relationships with associates and agents QUALIFICATIONS ESSENTIAL: High school diploma or GED. Excellent organization and prioritization skills. Great PC/keyboard skills. Willingness to adapt to change. A positive attitude and the ability to excel in a team environment. Good problem-solving, decision-making skills and attention to detail.  PREFERRED: 1 to 3 years of Commercial, Specialty and/or Farm/Ag rating experience. Introductory insurance...

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.  Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.  When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.  Auto Damage Trainee –Kenosha/Racine, WI Salary: $30.53 per hour / $61,500 annually Accidents can be scary, and our Auto Damage team rises to the occasion to provide unparalleled customer service when our customers need us the most. We’re looking for Auto Damage Trainees in Kenosha/Racine, WI who are motivated and ready to grow their careers to the next level with GEICO. Flexibility to work in...

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.  Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.  When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.  Experienced Auto Damage Adjuster-Kenosha/Racine, WI Salary: $34.60-$44.01 per hour/$69,700-$88,663 We are looking for talented Auto Damage Adjusters to join our team in Kenosha/Racine, WI. As an experienced Adjuster, you should have a minimum of 12 months of Auto Damage experience and demonstrated a track record of success delivering excellent customer service while promptly and accurately...

The Intelligent Automation Engineer builds the future of how work gets done. Sitting at the intersection of our RPA and AI Solutions teams, you will design, develop, and support unified automations that transform manual tasks into intelligent, data-driven workflows. We are looking for someone with deep RPA expertise and a hunger to learn AI, OR an AI specialist ready to build within enterprise automation platforms. Under the guidance of our Intelligent Automation Solutions Architect and Tech Lead, you will deliver scalable, secure solutions that directly improve operational efficiency and service quality for our agents and policyholders. RESPONSIBILITIES: Solution Development: Develop, test, and deploy end-to-end intelligent automation solutions—leveraging RPA (UiPath, Power Platform) and Azure AI Foundry services (e.g., document intelligence, language, vision)—based on architectural designs Systems Integration: Connect automations with APIs, structured data...