994 claims customer service representative jobs found

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Claims Customer Service Representative to join our growing team in Jacksonville, Florida! The Claims Customer Service Representative provides support to our Producers and Account Managers by obtaining, maintaining, expanding, and serving our commercial lines accounts. How You Will Contribute: Establishes & ensures adherence to best practices, procedures, and claims strategies. Support clients in developing or improving claim reporting processes. Provide consistent claims service experience. Ensure appropriate claims reserves are set. Review and analyze all claims with potential exposure to high losses. Provide analysis of major loss trends, emerging claims issues, and or litigation trends. Develop quality control standards. Track department productivity. Adherence to...

At FCCI, we focus on creating connections and building lasting relationships. Our people truly make the difference. Are you a dedicated team player who thrives in a diverse, innovative and upbeat culture? Do you have strong team working skills, possess technical excellence, have a desire for continuous learning and have compassion and respect for others? If so, FCCI Insurance Group is the company for you! Currently seeking a  Claims Customer Service Representative  to obtain claim-related factual information from agents, policyholders and claimants in order to complete the Notice of Loss documents for all lines of business.  The representative is also responsible for all new claims and correspondence for all regions and all lines of business, answering claim and provider inquiries, routing all other company related calls to the appropriate personnel and some administrative tasks to support the department.  This role requires the ability to prioritize and multi-task in a...

Location(s) Birmingham, Alabama Details Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.      Position Summary :   If you’re a Customer Service professional with a passion for helping others, it’s time for you to take advantage of this unique opportunity. We are seeking a Bilingual Claims Customer Service – Initial Loss to work at our Kemper office in our Henderson, NV location. In this role, you will...

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Customer Service Claims Representative role may be a new career for you. There’s a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently. We have new training classes starting every month. Our...

At EMC, we’re all about working together to make an impact. As part of our team, you’ll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts—always supporting each other to do our best work. Join us, and let’s improve lives together.    Essential Functions: Sets policies and annual performance goals for EMC Claims Solutions through the development and maintenance of quality assurance and cost management guidelines, as well as growth and earnings retention plans Develops and fosters the annual business strategy for Claims Solutions Designs management controls and tracking tools to ensure that performance standards are optimized, and resources are maximized Oversees development and preparation of budget, financial, statistical, and management reports Prepares and delivers an executive summary and financial statement package to the Board of Managers annually Reviews...

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.   We have an exciting opportunity open for an Inside Property Claims Representative II. This position requires someone with strong negotiation skills and the ability to work independently. In this role, you will virtually investigation and settle all classes of property claims, sometimes of a complex nature. Every day is a new challenge as you assist our customers through their claims process.   Primary responsibilities include: Efficient, virtual processing of inside Property claims Creating and issuing accurate settlements to ensure favorable financial results Providing exceptional customer experiences for our policyholders who have experienced a loss A full job description will be presented upon selection for an interview. A qualified candidate will have a college degree (preferred),...

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.   We have an immediate need and exciting opportunity for a Field Property Claims Representative II - Beaumont and surrounding counties. This position requires independent work, using your investigative and negotiation skills to investigate and resolve a variety of large or severe property loss claims. In this role, you will travel to the loss site to conduct a thorough analysis. Every day is a new exciting challenge as you assist our customers through their claims process. Responsibilities include: On-site investigation of property damage, thorough review, and application of policy information and coverage details, proper setting of financial reserves, and accurate and timely settlement of claims. Utilize experience, judgement, and investigation techniques to arrive at fair and accurate claim decisions....

Title:   Customer Service Representative 1   Department:   Service Center Bargaining Unit:   OPEIU 29   Grade:   16 Position Type:   Non-exempt   Hours per Week:   40   Position Summary: Provides customer service to participants, beneficiaries, union locals and providers regarding eligibility, benefits and claims status with routine supervision. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role." General Duties: Resolve customer inquiries and complaints via written, telephonic or face-to-face communication in a timely and accurate manner. Escalate issues as appropriate. Perform administrative and clerical tasks. Consistently meet established performance standards, including quantity and quality call standards. Maintain current knowledge of assigned Plan(s) and effectively apply knowledge in all job functions. Consistently demonstrate...

Title:   Customer Service Representative 1   Department:   Service Center Bargaining Unit:   OPEIU 29   Grade:   16 Position Type:   Non-exempt   Hours per Week:   40   Position Summary: Provides customer service to participants, beneficiaries, union locals and providers regarding eligibility, benefits and claims status with routine supervision. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role." General Duties: Resolve customer inquiries and complaints via written, telephonic or face-to-face communication in a timely and accurate manner. Escalate issues as appropriate. Perform administrative and clerical tasks. Consistently meet established performance standards, including quantity and quality call standards. Maintain current knowledge of assigned Plan(s) and effectively apply knowledge in all job functions. Consistently demonstrate...

Title:   Customer Service Representative 1   Department:   Service Center Bargaining Unit:   OPEIU 29   Grade:   16 Position Type:   Non-exempt   Hours per Week:   40   Position Summary: Provides customer service to participants, beneficiaries, union locals and providers regarding eligibility, benefits and claims status with routine supervision. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role." General Duties: Resolve customer inquiries and complaints via written, telephonic or face-to-face communication in a timely and accurate manner. Escalate issues as appropriate. Perform administrative and clerical tasks. Consistently meet established performance standards, including quantity and quality call standards. Maintain current knowledge of assigned Plan(s) and effectively apply knowledge in all job functions. Consistently demonstrate...

Title: Participant Services Representative Department: Associated Administrators FLSA: Non-exempt Hours per week: 40 Position Summary The Participant Services Representative provides customer service to participants, beneficiaries, union locals, and providers regarding eligibility, benefits, and claims status. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role." Key Duties and Responsibilities Maintains current knowledge of assigned Plan(s) and effectively applies knowledge in all job functions. Provides written, verbal, or face-to-face customer service by responding to and documenting telephone and written inquiries in accordance with various Plan(s) benefits. Updates files, including documenting system notes of conversations or action taken. Performs tasks associated with the administration of retirement and health and welfare...

Title:   Customer Service Representative 1   Department:   Service Center Bargaining Unit:   OPEIU 29   Grade:   16 Position Type:   Non-exempt   Hours per Week:   40   Position Summary: Provides customer service to participants, beneficiaries, union locals and providers regarding eligibility, benefits and claims status with routine supervision. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role." General Duties: Resolve customer inquiries and complaints via written, telephonic or face-to-face communication in a timely and accurate manner. Escalate issues as appropriate. Perform administrative and clerical tasks. Consistently meet established performance standards, including quantity and quality call standards. Maintain current knowledge of assigned Plan(s) and effectively apply knowledge in all job functions. Consistently demonstrate...

Title: Participant Services Representative Department: Associated Administrators FLSA: Non-exempt Hours per week: 40 Position Summary The Participant Services Representative provides customer service to participants, beneficiaries, union locals, and providers regarding eligibility, benefits, and claims status. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role." Key Duties and Responsibilities Maintains current knowledge of assigned Plan(s) and effectively applies knowledge in all job functions. Provides written, verbal, or face-to-face customer service by responding to and documenting telephone and written inquiries in accordance with various Plan(s) benefits. Updates files, including documenting system notes of conversations or action taken. Performs tasks associated with the administration of retirement and health and welfare...

Title:   Customer Service Representative 1   Department:   Service Center Bargaining Unit:   OPEIU 29   Grade:   16 Position Type:   Non-exempt   Hours per Week:   40   Position Summary: Provides customer service to participants, beneficiaries, union locals and providers regarding eligibility, benefits and claims status with routine supervision. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role." General Duties: Resolve customer inquiries and complaints via written, telephonic or face-to-face communication in a timely and accurate manner. Escalate issues as appropriate. Perform administrative and clerical tasks. Consistently meet established performance standards, including quantity and quality call standards. Maintain current knowledge of assigned Plan(s) and effectively apply knowledge in all job functions. Consistently demonstrate...

Acrisure’ s Great Lakes Region began with a small group of agency partners joining together for the best interest of their clients and teams. Through collaboration and trust, they revealed the individual strengths and the extraordinary advantage at their doorsteps. As their success became a reality, people took notice, and the Region grew. Their entrepreneurial spirits drove the partnership that led the Acrisure Great Lakes Region to where it is today, with a culture built on organic partnership. Acrisure is a fast-growing fintech leader that operates a global insurance broker. Acrisure provides a broad array of insurance and financial related solutions, including commercial property and casualty, personal lines and employee benefits insurance, real estate services, cyber services and asset and wealth management. Acrisure’ s massively valuable, high margin distribution network combines the strength of trusted advisors with growth and efficiency enabled by AI. About The...

JOB TITLE: Customer Service Representative I DEPARTMENT: Service Center REPORTS TO: Charlie Trujillo JOB DUTIES: Customer Service Representative I Provides exemplary services, by phone or in person to the customers of the Trusts ZAS administers. Interacts with customers and other departments to investigate, resolve and provide information in response to inquiries about claims, benefits, eligibility and complaints. Responsibilities include: Quote and explain benefits regarding Plan Coverage (Medical, Dental, etc.) Assist customers with problems and questions regarding claims Handle escalated customer concerns and complaints Answer phones and handle walk-ins Document interactions with customers into ZAS's Encounter Tracking/Database System Move between phone and front desk support as required by daily departmental needs Identify potential problems/patterns/solutions and escalate for management review Ability to learn...

At Swyfft, we're reshaping the way home insurance and commercial package products are priced and bound. We've created an insurance experience that's smart, instant, and designed to deliver unparalleled customer service.   Our focus on lightning-fast quotes and seamless claims servicing is powered by cutting-edge technology and an Agent and Customer-centric approach that sets us apart in the industry.   Joining Swyfft means becoming part of a dynamic team of forward-thinkers who thrive on moving fast and delivering exceptional products. We pride ourselves on fostering an environment where creativity and positive energy thrive.   As we continue to grow and expand, we're on the lookout for experienced professionals like you to join us in transforming the insurance landscape. If you're passionate about leveraging technology to provide the best customer service experience and are ready to be a part of our journey, we welcome you to explore opportunities at...

We’re thrilled that you are interested in joining us here at the Amynta Group! Provides exceptional customer service to internal and/or external customers. Responsibilities include but are not limited to: processing claims, providing standard information, completing forms, determining status of claims based on plan guidelines and meeting or exceeding department metrics for call handling, productivity and quality. ESSENTIAL JOB FUNCTIONS: Assists consumers by providing highest level of customer service; remains professional and polite at all times. Responds to standard questions and concerns from customers; follows-up with common questions to document nature and status of claim; communicates in a clear and educated manner. Processes routine or standard claims and a variety of forms based on documentation and categorization of claims; informs customer of results and closes out claim as appropriate; requests and reviews photos/receipts to complete processing if...

We’re thrilled that you are interested in joining us here at the Amynta Group! Provides exceptional customer service to internal and/or external customers, including field technicians and business partners. Responsibilities include but are not limited to: providing standard information, completing forms, determining status of claims and cases based on plan guidelines and meeting or exceeding department metrics for productivity and quality. ESSENTIAL JOB FUNCTIONS: Assists consumers by providing highest level of customer service; remains professional and polite at all times. Provides primary dispatching and administrative duties related to scheduling requests for service to technicians. Creates, dispatches and processes work orders to field personnel while ensuring all appropriate documentation and data entry is completed in a timely manner; interprets and follows-up on technician reports. Develops strong relationships with technicians and business partners....

We’re thrilled that you are interested in joining us here at the Amynta Group! Provides exceptional customer service to internal and/or external customers, including retailers and business partners. Responsibilities include but are not limited to: providing standard information, completing forms, determining status of claims based on plan guidelines and meeting or exceeding department metrics for call handling, productivity and quality. ESSENTIAL JOB FUNCTIONS: Assists consumers by providing highest level of customer service; remains professional and polite at all times. Responds to standard questions and concerns in a timely manner from consumers requesting status updates; completes follow-up requests to ensure customer satisfaction; communicates in a clear and educated manner. Reviews protection plans, service requests and technician reports to confirm accurate plan coverage; determines appropriate next steps for claim resolution. Contacts retailers,...