01/15/2025
Primarily responsible for providing exceptional customer service to our clients. Take incoming calls using our Web Warranty/Web Claim program. Review claims for approvals, distribution of authorizations or sending of denial letters. Helps to enforce contractual requirements impartially and expeditiously. Adjudicate, investigate and/or deny claims by verifying submitted information, coverage issued, and other pertinent information. Identify claims of a potentially fraudulent nature and refer to management for review. Monitor and process claims to meet the demands of a production environment and to adhere to established service standards.
Process claims via our phone and portal systems using Web Warranty/Web Claims program.
Handle customer service questions or transfer call to appropriate numbers.
Adjudicate claims based off the terms and conditions of the service contract.
Follow-up with Service Providers and Technicians for required claims information.
Complete Claim...
Fortegra
Jacksonville, FL, USA
Full Time