05/20/2026
Job Responsibilities and Requirements Job Responsibilities and Requirements: The Customer Care Representative handles inbound call volume from our customers and business partners to assist with claim status and claim process, explanation of their policy/contract, and service inquiries. Representatives work closely with our callers to address questions and provide policy related information through building a professional rapport to address all levels of a customer’s inquiry. Duties and Responsibilities: • Answers inbound calls providing customer service to Policyholders, Employees, Brokers, and Claimants • Communicates complex information in terms callers will understand • Resolves a wide variety of questions and inquiries for our customers • Assumes ownership and timeliness in supporting our customers and business partners on claim status, report requests, or policy/contract information • Performs multiple tasks and navigates through multiple systems...
Reliance Matrix
United States
