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customer service representative i

129 customer service representative i jobs found

08/21/2024  
Customer Service Representative I (Hybrid) Featured
  What You Will Do: We are looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative I. This role will be responsible for processing new business, renewals, and endorsements, as well as billing transactions, in accordance with established department policies and procedures. The ideal candidate will have previous experience in an insurance agency or company setting and be able to effectively communicate with both internal and external stakeholders. Process new business, renewals and endorsements and billing transactions according to established department policies and procedures Communicates and collaborates with internal and external stakeholders in a professional manner when additional information is needed ensuring timely processing Maintains detailed policy documentation and updates customer information as necessary Additional Responsibilities: Rate endorsements/transactions for multiple lines of...
Utica National Insurance Group New Hartford, NY, USA Full Time
09/11/2024  
Customer Service Representative I CSR - remote
We’re thrilled that you are interested in joining us here at the Amynta Group! BTIS is currently hiring a Customer Service Representative I and we would love to have you join our team! As a Customer Service Representative, you will play an integral role in the partnership with our network of agents across the country. The candidate will work closely with team members and collaborate with other departments to provide an excellent customer experience. At BTIS, Customer Service is a philosophy, not a department. We care less about your experience and credentials; we care more about personality, passion, and work ethic. About the Role: Provide a range of routine customer service and support to agents and carriers over the phone, through email or chat to service new existing accounts in a high call volume environment Answer incoming phone calls with a positive and service-oriented attitude Deliver a high level of customer satisfaction with the goal of creating an...
Amynta Group USA Full Time
09/09/2024  
Customer Service Representative I
Excellence In Everything We Touch Position Summary *Now Hiring Customer Service Representatives!**   Do you enjoy engaging with customers while providing impeccable customer service? If so, join our dynamic team located in Jacksonville, Florida !  Great Work Life Balance! Employee Discounts! Fun Work Environment! We look forward to meeting and working with you!   Processes new property insurance claims and consumer assignments following established client and department procedures and instructions. Processes escalated calls or issues in accordance with client/department procedures. Review loss descriptions and client notes to properly assign contractors based on type of loss and trade (i.e. General Contractor, Mitigation Contractor, Tarping, Tree Removal, Textile Restoration, Remodeling and Emergency Board Up). Responsibilities Receives and processes...
Crawford & Company Jacksonville, FL, USA
09/09/2024  
Customer Service Representative I
Excellence In Everything We Touch Position Summary *Now Hiring Customer Service Representatives!**   Do you enjoy engaging with customers while providing impeccable customer service? If so, join our dynamic team located in Jacksonville, Florida !  Great Work Life Balance! Employee Discounts! Fun Work Environment! We look forward to meeting and working with you!   Processes new property insurance claims and consumer assignments following established client and department procedures and instructions. Processes escalated calls or issues in accordance with client/department procedures. Review loss descriptions and client notes to properly assign contractors based on type of loss and trade (i.e. General Contractor, Mitigation Contractor, Tarping, Tree Removal, Textile Restoration, Remodeling and Emergency Board Up). Responsibilities Receives and processes...
Crawford & Company Jacksonville, FL, USA
09/09/2024  
Customer Service Representative I
Excellence In Everything We Touch Position Summary *Now Hiring Customer Service Representatives!**   Do you enjoy engaging with customers while providing impeccable customer service? If so, join our dynamic team located in Jacksonville, Florida !  Great Work Life Balance! Employee Discounts! Fun Work Environment! We look forward to meeting and working with you!   Processes new property insurance claims and consumer assignments following established client and department procedures and instructions. Processes escalated calls or issues in accordance with client/department procedures. Review loss descriptions and client notes to properly assign contractors based on type of loss and trade (i.e. General Contractor, Mitigation Contractor, Tarping, Tree Removal, Textile Restoration, Remodeling and Emergency Board Up). Responsibilities Receives and processes...
Crawford & Company Jacksonville, FL, USA
08/20/2024  
Customer Service Representative I
Excellence In Everything We Touch Position Summary *Now Hiring Customer Service Representatives!**   Do you enjoy engaging with customers while providing impeccable customer service? If so, join our dynamic team located in Jacksonville, Florida !  Great Work Life Balance! Employee Discounts! Fun Work Environment! We look forward to meeting and working with you!   Processes new property insurance claims and consumer assignments following established client and department procedures and instructions. Processes escalated calls or issues in accordance with client/department procedures. Review loss descriptions and client notes to properly assign contractors based on type of loss and trade (i.e. General Contractor, Mitigation Contractor, Tarping, Tree Removal, Textile Restoration, Remodeling and Emergency Board Up). Responsibilities Receives and processes...
Crawford & Company Jacksonville, FL, USA
09/10/2024  
Customer Service Representative I
The Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions.    ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Answer phone calls, return phone calls Answer emails from clients, providers and internal referring offices Review previous history of the provider in MedCheck, Scheck and SalesCloud Consult with Supervisor or other departments to clarify answers to inquiries Contact provider to discuss findings at the appropriate level Maintain reports and spreadsheets as needed Requires punctual and consistent attendance Additional duties as assigned   KNOWLEDGE & SKILLS: Knowledge of Workers Compensation fee schedules and regulations Effective oral, and written and communication skills Good organizational skills and ability to multitask Detail Oriented Proficiency...
CorVel Norristown, PA, USA Full Time
09/09/2024  
Customer Service Representative I
The Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions.  This is an onsite position. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Answer phone calls, return phone calls Answer emails from clients, providers and internal referring offices Review previous history of the provider in MedCheck Consult with Supervisor or other departments to clarify answers to inquiries Contact provider to discuss findings at the appropriate level Maintain reports and spreadsheets as needed Requires punctual and consistent attendance Additional duties as assigned   KNOWLEDGE & SKILLS: Knowledge of Workers Compensation fee schedules and regulations Effective oral, and written and communication skills Good organizational skills and ability to multitask Detail Oriented Proficiency...
CorVel West Des Moines, IA, USA Full Time
08/26/2024  
Customer Service Representative I - Temp to Hire
The Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions.  This position is a temp to hire, fully remote and open to candidates residing near Richmond/Glen Allen, VA. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Answer phone calls, return phone calls Answer emails from clients, providers and internal referring offices Review previous history of the provider in MedCheck, Scheck and SalesCloud Consult with Supervisor or other departments to clarify answers to inquiries Contact provider to discuss findings at the appropriate level Maintain reports and spreadsheets as needed Requires punctual and consistent attendance Additional duties as assigned   KNOWLEDGE & SKILLS: Knowledge of Workers Compensation fee schedules and regulations Effective oral, and written and...
CorVel Glen Allen, VA, USA Full Time
08/22/2024  
Customer Service Representative I
The Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions.  This is an onsite position. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Answer phone calls, return phone calls Answer emails from clients, providers and internal referring offices Review previous history of the provider in MedCheck, Scheck and SalesCloud Consult with Supervisor or other departments to clarify answers to inquiries Contact provider to discuss findings at the appropriate level Maintain reports and spreadsheets as needed Requires punctual and consistent attendance Additional duties as assigned   KNOWLEDGE & SKILLS: Knowledge of Workers Compensation fee schedules and regulations Effective oral, and written and communication skills Good organizational skills and ability to multitask Detail...
CorVel Waukesha, WI, USA Full Time
08/20/2024  
Customer Service Representative I
We’re thrilled that you are interested in joining us here at the Amynta Group! The CUSTOMER SERVICE REPRESENTATIVE is responsible for handling all incoming calls to our call center. The Customer Service Representative is responsible for assisting callers regarding the company’s programs ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Receives incoming calls from customers, vendors, merchants, and service companies and resolve issues regarding specific products, terms and conditions, service calls, and general questions. Handles our customers’ first report of claims Maintains a continual working knowledge of our client’s products, services and promotions. Completes a variety of forms and documents that require limited to no judgment based on guidelines and customer responses, scripted documents and operational procedures. Delivers service utilizing prescribed standards to supply accurate information to callers and resolve their issues. Researches, responds to and...
Amynta Group Grand Rapids, MI, USA Full Time
08/20/2024  
Customer Service Representative I
We’re thrilled that you are interested in joining us here at the Amynta Group! The CUSTOMER SERVICE REPRESENTATIVE is responsible for handling all incoming calls to our call center. The Customer Service Representative is responsible for assisting callers regarding the company’s programs ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Receives incoming calls from customers, vendors, merchants, and service companies and resolve issues regarding specific products, terms and conditions, service calls, and general questions. Handles our customers’ first report of claims Maintains a continual working knowledge of our client’s products, services and promotions. Completes a variety of forms and documents that require limited to no judgment based on guidelines and customer responses, scripted documents and operational procedures. Delivers service utilizing prescribed standards to supply accurate information to callers and resolve their issues. Researches, responds to and...
Amynta Group Grand Rapids, MI, USA Full Time
08/20/2024  
Customer Service Representative I
We’re thrilled that you are interested in joining us here at the Amynta Group! POSITION SUMMARY: Provides routine or standard customer service to internal or external customers. Responsibilities may include providing standard information, completing forms within guidelines, and determining the status of claims based on plan guidelines. ESSENTIAL JOB FUNCTIONS: May serve as a lead to new-hires or other staff, which includes providing work direction and providing second level support for customers. Responds to standard questions and concerns from customers and follows-up with common questions to document the nature and status of the claim. Completes a variety of forms and documents that require limited to no judgment based on guidelines and customer responses, scripted documents, and operational procedures.  Processes routine or standard claims based the documentation and categorization of claims, informs customer of results,...
Amynta Group Grand Rapids, MI, USA Full Time
08/20/2024  
Customer Service Representative I
We’re thrilled that you are interested in joining us here at the Amynta Group! POSITION SUMMARY: Provides routine or standard customer service to internal or external customers. Responsibilities may include providing standard information, completing forms within guidelines, and determining the status of claims based on plan guidelines. ESSENTIAL JOB FUNCTIONS: May serve as a lead to new-hires or other staff, which includes providing work direction and providing second level support for customers. Responds to standard questions and concerns from customers and follows-up with common questions to document the nature and status of the claim. Completes a variety of forms and documents that require limited to no judgment based on guidelines and customer responses, scripted documents, and operational procedures.  Processes routine or standard claims based the documentation and categorization of claims, informs customer of results, and closes out the claim as...
Amynta Group Grand Rapids, MI, USA Part Time
08/23/2024  
Customer Service Representative I - Temp to Hire
CorVel is looking to hire several Call Center Intake Representatives who want to make a difference to others. When someone is injured on the job, you are the first person they will speak with. Your responsibility is to listen, gather information from either the injured worker, employer or someone close to the situation then input information into our system so that they can receive the necessary medical care. This position is fully remote, and you will have the opportunity to grow within our organization. This position is a temp to hire, fully remote and open to candidates residing near Phoenix, AZ. The shift will be afternoon hours to include one weekend day. Pay will be a staring pay of $18.00 with pay incentives when you become a fully skilled Agent.   ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Provide quality telephonic and email customer service including inbound and outbound messages. Responsible for addressing client, patient and/or provider inquiries via...
CorVel Phoenix, AZ, USA Full Time
09/16/2024  
Customer Service Representative II
The Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions.  The is a remote position. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Answer phone calls, return phone calls Answer emails from clients, providers and internal referring offices Review previous history of the provider in MedCheck, Scheck and SalesCloud Consult with Supervisor or other departments to clarify answers to inquiries Contact provider to discuss findings at the appropriate level Maintain reports and spreadsheets as needed Requires punctual and consistent attendance Additional duties as assigned   KNOWLEDGE & SKILLS: Knowledge of Workers Compensation fee schedules and regulations Effective oral, and written and communication skills Good organizational skills and ability to multitask Detail...
CorVel Fort Worth, TX, USA Full Time
08/24/2024  
Customer Service Representative III
We’re thrilled that you are interested in joining us here at the Amynta Group! Possesses intense knowledge of the entire title management process including mail and document handling, Title Follow-up, Release, Relocations, Duplicates, etc. Handles account issues/research, lead, trainer, analyst ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Ability to handle all job duties and responsibilities of CSR I and CSR II Document procedures and assist managers with reporting and activity in various areas of title Research and resolve difficult account and title issues within the full title management scope (releases, pulls, corrections, duplicates, etc.) Sales, Simply ELT client boarding and state ELT enrollments Work exception accounts and reporting, determine root cause and take appropriate actions for resolution based off of client/scenario/timing Identify and provide solutions for system or process issues and suggest improvements and eliminate errors Identify trends in...
Amynta Group Baltimore, MD, USA Full Time
08/20/2024  
Customer Service Representative II
We’re thrilled that you are interested in joining us here at the Amynta Group! Processes requests for title documents received via email and phone, as well as client requests, and be able to respond professionally and accurately to those inquiries. Possesses in depth knowledge of the entire title management process including mail and document handling, Title Follow-up, Release, Relocations, Duplicates, etc ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Ability to handle all job duties and responsibilities of CSR I Ability to listen and respond appropriately and professionally to calls and emails regard title issues and inquiries Ability to interact appropriately with client contacts, auto dealers, DMV representatives to resolve questions or customer service issues Ability to maintain various client requirements and act accordingly for multiple clients at one time Complete various title transactions within the full title manageent scope (releases, pulls, corrections,...
Amynta Group Baltimore, MD, USA Full Time
08/20/2024  
Customer Service Representative III
We’re thrilled that you are interested in joining us here at the Amynta Group! POSITION SUMMARY Proficient in all job functions of CSR I and II. Responsible for researching and resolving advanced exception issues, training of staff, assigning work, and assisting team supervisor. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Handle incoming call volumes.  Process correction and non-receipt queues to obtain valid titles for client. Assist with training as required. Suggest improvements to enhance effectiveness and/or reduce expense. Work advanced exception accounts, taking appropriate action to resolve, and escalating to client or management as appropriate.     For smaller scale clients: Onboarding clients, assisting with sales, state enrollments.    Identify system problems and communicate to team and management, and escalate as appropriate.   Assist other areas as required. BASIC AND PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE) High school diploma...
Amynta Group Baltimore, MD, USA Full Time
09/16/2024  
Account Service Representative Featured
IAT Insurance Group has an immediate opening for an Account Service Representative in our Kansas City, MO or Pasadena, CA location. This role is part of a department that is responsible for the identification, pursuit, and collection of company-wide receivables involving $531 Million annually. Please note, IAT works on a hybrid schedule, working from the office Monday through Wednesday with the option of working remotely Thursday and Friday. Account Service Representatives leverages their knowledge of cash management, billing, collections, reconciliation, commissions, and account payables functions while they interact daily with agents, brokers, vendors, law firms, internal departments, and outside banking personnel. The ideal candidate will have at least three or more years of experience in the functions noted above and for delivering customer service over the phone and through scheduled follow-up conversations. Responsibilities:   Performs account reconciliation and...
IAT Insurance Group Pasadena, CA, USA Full Time