11/25/2024
The Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
Answer phone calls, return phone calls
Answer emails from clients, providers and internal referring offices
Review previous history of the provider in MedCheck, Scheck and SalesCloud
Consult with Supervisor or other departments to clarify answers to inquiries
Contact provider to discuss findings at the appropriate level
Maintain reports and spreadsheets as needed
Requires punctual and consistent attendance
Additional duties as assigned
KNOWLEDGE & SKILLS:
Knowledge of Workers Compensation fee schedules and regulations
Effective oral, and written and communication skills
Good organizational skills and ability to multitask
Detail Oriented
Proficiency...
CorVel
Norristown, PA, USA
Full Time