58 customer service representative ii jobs found

We’re thrilled that you are interested in joining us here at the Amynta Group! The CUSTOMER SERVICE REPRESENTATIVE is responsible for handling all incoming calls to our call center. The Customer Service Representative is responsible for assisting callers regarding the company’s programs ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Receives incoming calls from customers, vendors, merchants, and service companies and resolve issues regarding specific products, terms and conditions, service calls, and general questions. Handles our customers’ first report of claims Maintains a continual working knowledge of our client’s products, services and promotions. Completes a variety of forms and documents that require limited to no judgment based on guidelines and customer responses, scripted documents and operational procedures. Delivers service utilizing prescribed standards to supply accurate information to callers and resolve their issues. Researches, responds to and...

We’re thrilled that you are interested in joining us here at the Amynta Group! POSITION SUMMARY Processes requests for title documents received via email and phone, as well as client requests, and be able to respond professionally and accurately to those inquiries. Possesses in depth knowledge of the entire title management process including mail and document handling, Title Follow-up, Release, Relocations, Duplicates, etc ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Ability to handle all job duties and responsibilities of CSR I Ability to listen and respond appropriately and professionally to calls and emails regard title issues and inquiries Ability to interact appropriately with client contacts, auto dealers, DMV representatives to resolve questions or customer service issues Ability to maintain various client requirements and act accordingly for multiple clients at one time Complete various title transactions within the full title management scope (releases,...

It’s a great time to join AAA The Auto Club Group!    JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD     Job Type:   Full time     Exempt/Non Exempt:     Salary   Job Description:                                        I.  Position Description   Work under normal supervision with an intermediate-level approval authority to handle moderately complex claims within Claim Handling Standards in the field or inside units.  Resolve coverage questions, take statements and establish clear evaluation and resolution plans for claims.   Claim handling responsibilities will include the following: reviewing assigned claims, contacting the insured...

Do you want to be part of a collaborative natural working team?  Are you a problem solver who enjoys diving into issues, breaking down barriers and providing solutions Do you enjoy challenges and possess strong interpersonal skills to effectively communicate with both external customers and business teams? Do you have a passion for offering ‘best in class service? Is a culture where “People Count,” “We Do the Right Thing,” and “We Hold Ourselves to Very High Standards” important to you? If so, then you might be our next Customer Adjustment Representative.  Guardian Life Insurance Company is actively seeking a passionate, driven, and self-motivated individual to join its Group Benefits Service Initiatives Team. The ideal candidate is someone with a strategic, innovative background, who preferably has previous knowledge in Group Business service and/operations. The Business Analyst II will possess a growth mindset and collaborate to drive Service technology initiatives. The...

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Salary Job Description:   Position Description : The Auto Club Group is seeking a prospective Homeowners Claims Representative II who will work under normal supervision with an intermediate-level approval authority to handle moderately complex claims within Claim Handling Standards in the field or inside units.  Resolve coverage questions, take statements and establish clear evaluation and resolution plans for claims. Claim handling responsibilities will include the following: reviewing assigned claims, contacting the insured and other affected parties, setting expectations for the remainder of the claim, and initiating documentation in the claim handling system.   Complete coverage analysis including a review of policy coverages and provisions, and the applicability to the reported...

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Salary Job Description:   * Sign On Bonus of $2,500.   How you will benefit: Will earn a competitive salary of $65,728.- $85,000 annually with annual bonus potential based on performance. Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include: 401k Match Medical Dental Vision PTO Paid Holidays Tuition Reimbursement   ****This position is currently able to work remotely from a home office location for day-to-day operations,   "TRAVELING TO FIELD LOCATIONS AS NECESSARY TO COMPLETE JOB RESPONSIBILITIES",  unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy....

The Account Manager is responsible for interacting with customers on an executive level and acting as an extension of the client; understanding and communicating agreed upon expectations to field offices and increasing the market share of business by providing service that meets and exceeds customer expectations, stewardship reporting, commitment to customer goals, and introducing/selling/implementing additional services. This is a remote position. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Provide consultative customer services for one or more new or established accounts Introduce new services independently or with assistance as needed Handle local or regional accounts Manage accounts with revenue in one region and a minimum revenue amount of $1m per account with a combined revenue for all accounts of over $3m. Revenue growth with existing accounts Accounts Receivable - Responsible for all aspects of collections in conjunction with the respective operations...

Assists providers via phone and email with basic to complex bill review questions and requests. Documents bill review errors for tracking and trending to improve team error rate. Acts as a positive and professional representative of our CorVel family; ensures compliance with company best practice standards; ensure consistent, timely delivery of our quality services. This is an onsite position. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Communicate clearly and professionally with callers and via email. Understand Workers Compensation guidelines and various client contract language to interpret and support our bill review. Maneuver in the bill review application to obtain accurate information for the callers. Understand CorVel EORs as well as client-specific nuances. Answer basic to complex State WC fee schedule and/or billing questions on processed medical bills covering regular as well as facility bill types Understand and be able to properly explain provider...

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Salary Job Description:   APD Desk Claim Rep II – The Auto Club Group W ill earn a competitive salary of $57,699.20-$65,000.00 with annual bonus potential based on performance.   ***This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.*** What you will do: (Primary Duties & Responsibilities) The Auto Club Group is seeking prospective  APD Desk Claim Representative II  who can work under normal supervision with an...

The Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions. This position is remote for the Charlotte, NC office. Candidate MUST be located in the greater North Carolina/Virginia region.   ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Answer phone calls, return phone calls Answer emails from clients, providers and internal referring offices Review previous history of the provider in MedCheck, Scheck and SalesCloud Consult with Supervisor or other departments to clarify answers to inquiries Contact provider to discuss findings at the appropriate level Maintain reports and spreadsheets as needed Requires punctual and consistent attendance Additional duties as assigned   KNOWLEDGE & SKILLS: Knowledge of Workers Compensation fee schedules and regulations Effective...

NJM is seeking a Workers’ Compensation (WC) Claims Specialist (I/II/Sr.) . This is a full-time position and offers a hybrid schedule after training with a required Tuesday, Thursday and another day in our West Trenton or Hammonton office. The WC Claims Specialist will be responsible for contacting all parties involved in the claim, gathering, and securing all necessary information to effectively evaluate the claim, and outlining and recommending an action plan to manage the claim. The WC Claims Specialist will work with and communicate to all internal and external stakeholders, including:  NJM policyholders, injured workers, medical providers, the NJM Medical Claims Services Department, the NJM Special Investigation Unit, the NJM WC Legal Staff, and other departments within NJM, as well as outside defense counsel and vendors.  At NJM, our WC Claims Department empowers our employees to focus on delivering guidance and empathy to our customers because the claims experience is...

Here at NJM, our General Claims department in West Trenton, NJ is looking for a Subrogation Claims Representative candidate who has excellent communication skills, as well as strong organizational and time management skills.  Hours: Monday to Friday 8:15AM- 4:30PM (Hours can vary depending on start time) Salary : Salary is commensurate with experience and credentials Level I – $49k - $55k annually based on experience               Level II – $57k+ annually based on experience               Senior Level – $75k+ annually based on experience Responsibilities: Receive and process subrogation claims, seeking recoveries from adverse parties and/or their insurance carriers. Thoroughly review, evaluate and investigate subrogation claims to obtain necessary information for prompt resolution. Negotiate subrogation claims and resolve liability and/or damage disputes for successful recoveries.  Efficiently credit recovery checks and issue deductible payments to...

The Account Manager is responsible for interacting with customers on an executive level and acting as an extension of the client; understanding and communicating agreed upon expectations to field offices and increasing the market share of business by providing service that meets and exceeds customer expectations, stewardship reporting, commitment to customer goals, and introducing/selling/implementing additional services. This is a remote position. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Provide consultative customer services for one or more new or established accounts Introduce new services independently or with assistance as needed Handle local or regional accounts Manage accounts with revenue in one region and a minimum revenue amount of $1m per account with a combined revenue for all accounts of over $3m. Revenue growth with existing accounts Accounts Receivable - Responsible for all aspects of collections in conjunction with the respective operations...

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship.  We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together.  Come be a part of this journey with us as we champion lives! Job Summary The Revenue Management Representative II will be responsible for being part of the Revenue Management team within Employee Benefits Operations and for premium integrity. The role is responsible for premium application, suspense management, monitoring delinquent accounts and audit controls. Primary duties may include, but are not limited to: Application of premium Monitor suspense accounts Manage Lapse/Cancel cycle Perform premium research Review audit and control reports Reconcile premium discrepancies Terminate policyholder contracts...

NJM Insurance Group (NJM), a top-rated insurance company, is looking for a Personal Injury Protection Representative who has excellent communication skills as well as strong organizational and time management skills.  We are looking for talent with and without prior experience in the insurance industry. Schedule: Monday through Friday (8:45AM- 5PM) Position is based out of the NJM- Parsippany Office. Hybrid: 3 days in office, 2 days remote once training is completed PIP Claims Representative: Reporting to the immediate designated PIP Supervisor, the PIP claims representative is responsible and accountable for conducting complete and thorough investigation on assigned claims and medically managing those claims through their life cycle. Review PIP coverages and/or identify coverage issues and investigate and analyze the loss event, the injury and other relevant information to make a determination as to coverage and course of action. Evaluate claims for fraud...

We’re thrilled that you are interested in joining us here at the Amynta Group! Applicant must have experience with agricultural and construction equipment. Must have analytical skills and be able to navigate and work with MS Office applications. Applicant must be able to work in a fast-paced environment, have excellent customer service skills, and be able to prioritize. Applicant will be responsible for claims including any dollar amount up to and in excess of $100k. We process claims involving mechanical, electrical, and hydraulic breakdowns of agricultural and construction equipment for Dealerships so mechanical aptitude and a high level of professionalism is essential. Job Responsibilities: Adjudicate claims fairly, accurately, and efficiently within the contract guidelines. Effectively communicate with equipment dealers and insured parties to gather accurate information, clarify claim details, and facilitate timely resolution of heavy equipment claims. Maintain and...

The Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions.  This is a remote position. Candidates must reside locally to Phoenix, AZ. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Answer phone calls, return phone calls Answer emails from clients, providers and internal referring offices Review previous history of the provider in MedCheck, Scheck and SalesCloud Consult with Supervisor or other departments to clarify answers to inquiries Contact provider to discuss findings at the appropriate level Maintain reports and spreadsheets as needed Requires punctual and consistent attendance Additional duties as assigned   KNOWLEDGE & SKILLS: Knowledge of Workers Compensation fee schedules and regulations Effective oral, and written and communication skills Good...

CopperPoint has an exciting opportunity for a Billing & Collections Representative II. The Billing & Collections Representative II is responsible for accurate and timely customer billing utilizing knowledge of company products, processes, and internal resources. They also provide a high level of customer service to internal and external customers by demonstrating prompt and thorough attention to issues and requests. If you are located in Phoenix, AZ; West Lake Village, CA; Boise, ID; Seattle, WA; or Anchorage, AK the work model will be a hybrid of remote work and office work. If you are located anywhere else, it will be a full-time remote position.      Job Responsibilities: Develop a thorough understanding of the Billing, Delinquency, and Collections process in order to serve as the Subject Matter Expert Investigate and respond to billing and collections inquiries from agents/brokers, insureds, and internal staff via phone and email Research and resolve...

CopperPoint has an exciting opportunity for a fully remote Underwriter II in Texas. This position is responsible for partnering with business development representatives and achieving growth through underwriting and marketing. This position has a higher authority level than lower-level Underwriters and is expected to handle a larger book of business or more complicated accounts. Handles complex issues and problems, referring only the most complex issues to higher-level staff. Job Responsibilities:  Analyzes commercial lines accounts to make sound decisions based on individual risk characteristics, exposure analysis, hazard recognition, and controls. Adheres to individual authority levels. Prices business according to company underwriting and pricing guidelines. Must balance effective pricing and risk selection that produces profit and growth while maintaining successful producer relations. Communicates with agency personnel on underwriting issues including...

The Account Manager I is a first-level account management position is responsible for interacting with customers on an executive level and acting as an extension of the client; understanding and communicating agreed upon expectations to field offices and increasing the market share of business by providing service that meets and exceeds customer expectations, stewardship reporting, commitment to customer goals, and introducing/selling/implementing additional services. This is a hybrid position. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Provide consultative customer services for one or more new or established accounts Introduce new services independently or with assistance as needed Handle local or regional accounts Manage case management accounts with revenue in one region with a combined revenue for all accounts of over $3m. Revenue growth with existing accounts Accounts Receivable - Responsible for all aspects of collections in conjunction with the...