13 customer service representative jobs found in Remote, OR

Job Summary: As a Travel Claims & Customer Service Representative, you will serve as the first point of contact for reporting claims and initiating the claims process. This vital frontline role within our Travel department plays a key part in delivering on our commitment to providing exceptional, white-glove service to claimants and callers. Utilizing your independent judgment and strong communication skills, you will gather essential information, assess coverage eligibility, and effectively communicate findings to claimants, ensuring a seamless and professional experience. Your Impact: Independently process travel claims in accordance with associated policies Ability to read, analyze and interpret general business materials, technical procedures, benefit plans and regulations Handle incoming calls from and make outgoing calls to claimants and suppliers in a professional, positive, and proactive manner Consistently meet established performance standards,...

Job Summary: As a Travel Claims & Customer Service Representative, you will serve as the first point of contact for reporting claims and initiating the claims process. This vital frontline role within our Travel department plays a key part in delivering on our commitment to providing exceptional, white-glove service to claimants and callers. Utilizing your independent judgment and strong communication skills, you will gather essential information, assess coverage eligibility, and effectively communicate findings to claimants, ensuring a seamless and professional experience. Your Impact: Independently process travel claims in accordance with associated policies Ability to read, analyze and interpret general business materials, technical procedures, benefit plans and regulations Handle incoming calls from and make outgoing calls to claimants and suppliers in a professional, positive, and proactive manner Consistently meet established performance standards,...

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day.  We apply that same compassion and empathy as we work with each other and our local communities, Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism. Our...

The Customer Service Representative (CSR) provides exceptional service to insureds, carriers, and partners by responding to inquiries and resolving issues related to coverage, claims, billing, and account information. The CSR handles both inbound and outbound customer interactions to ensure needs are met accurately, efficiently, and with empathy. This role contributes directly to customer satisfaction, retention, and the overall success of the Affinity Customer Service team. Collaboration, teamwork, and strong communication within the team are key to success.  Your Impact:   Respond to inbound calls, emails, and other inquiries from customers and carriers in a professional, courteous, and timely manner.  Place outbound calls as needed to follow up on customer inquiries, resolve outstanding issues, or provide updates.  Maintain accurate and complete customer service notes and documentation in the CRM system.  Process client requests, policy changes, and updates...

The AVMA Client Executive is responsible for providing support to the AVMA Program Executive and the AVMA Relationship Manager for AVMA Trust; responsible for growing satisfied client relationships, maintaining a profitable book of business, and implementing and integrating new and expanded products into the clients’ portfolios.  The Client Executive leads communication between AVMA Trust and the service team members, including administration, sales, customer service, marketing, database management, IT, etc. for all product lines offered by AVMA Insurance Services. Your Impact: Sustain and grow revenue by providing support to the Program Executive and Relationship Manager Manage and assume responsibility for customer satisfaction for assigned client(s). Prepare reports and presentations for client meetings, stewardships, and governing committee meetings; follow up with meeting notes and ensure action items are completed. Strong analytical skills with the ability to...

The Lead Claims Advocate in this role is directly responsible for providing the client with white glove claims service throughout the claims process, maintaining an active diary, transmittal of documentation, follow-up calls, and emails to the client and carrier. Your Impact: Receive new losses from clients and producers and provide guidance to ensure appropriate steps are taken to mitigate damages and comply with policy terms, preserving the insured's rights. Report and/or ensure that the claims are filed under the appropriate policy. Review claim circumstances and applicable coverage and communicate preliminary coverage opinions to clients. Acknowledge receipt of claim to client in writing and request all documents necessary to move forward and properly advocate on client's behalf. Maintain accurate claim files and documentation in accordance with department standards and procedures. Handle to conclusion insurance claims presented by clients and/or as assigned by...

Position Summary The Transactional Commercial Surety Underwriter is responsible for underwriting, pricing, and managing a portfolio of transactional surety business across a broad range of bond types nationwide. This role partners closely with agents and brokers to drive new business growth, maintain profitability, and deliver exceptional service standards in a fast-paced, high-volume environment. Key Responsibilities Underwriting & Risk Assessment Evaluate and underwrite transactional commercial surety submissions, including but not limited to motor vehicle dealer (MVD), license & permit, subdivision, court, contract-related transactional, mortgage broker, and specialty bonds. Analyze financial statements, credit reports, and supporting documentation to assess risk and determine appropriate terms, conditions, and pricing. Apply underwriting authority to approve, decline, or modify submissions in alignment with company guidelines and risk appetite....

The  Policy Review Specialist is responsible for retaining policyholders and improving overall retention of customer base, with a focus on policyholder renewals and book rolls.  Meets established retention targets and other quality of business factors. Establishes customer rapport through mutual trust and respect. Your Impact: Places outbound calls to customers within specified timeframe before renewal date for re-quote.  Contacts relate to upcoming policy renewals and targeted book roll activities.  Reviews and analyzes reports and other data to monitor progress towards stated goals.  Analyzes the customer’s current insurance coverage and suggests additions or changes to retain and grow existing customer base.  Maximizes opportunities to upgrade and/or cross-sell additional products and consistently asks for referrals to increase leads for the new business sales team.  Efficiently and accurately calculates/presents quotes and writes insurance...

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.  Job Description The Mass Tort & Environmental Specialty Operations Senior Manager leads the Specialty Operations Direct claims function, overseeing complex environmental and latent injury exposures. This role is responsible for strategic leadership, operational excellence, financial oversight, and team development to ensure high-quality claim outcomes, regulatory compliance, and alignment with business objectives. Key Responsibilities: Leadership & Team Management Lead, manage, and develop a high-performing team, including hiring,...

The sales professional in this role is responsible for promoting and selling assigned Pearl Insurance coverage(s) to potential clients over the phone and through email, mail, and fax. Handles servicing clients during their first year of policy coverage with Pearl. Your Impact: Prioritize sales leads from various sources, such as the Monthly Sales Funnel, Daily Activity Report, and leads from websites, database management, etc. Conduct a high volume of customer contact via the phone, email, mail, and fax to promote and sell assigned coverage(s). Utilize marketing campaigns, advertising, and other marketing methods to meet monthly and annual sales goals in a defined territory. Present the quote or estimate to the potential client; close the sale; attempt to gain market intelligence if unable to close the sale. Facilitate the application and underwriting process with the potential client and the internal underwriter including - sending application to potential clients,...

The Claims Consultant serves as a trusted advocate for brokerage clients throughout the insurance claims lifecycle. Acting as the primary claims advisor, this role partners with clients, insurers, third‑party administrators (TPAs), and internal brokerage teams to deliver proactive claims management, improve outcomes, and ensure claims are handled fairly, efficiently, and in alignment with coverage terms and client objectives. Your Impact Act as the primary claims liaison for assigned clients across multiple lines of coverage (e.g., casualty, property, workers’ compensation, professional liability). Provide strategic guidance on claim reporting, claim development, settlement strategy, and resolution. Advocate for clients in complex, high‑severity, or disputed claims to achieve optimal outcomes. Ensure insurers, TPAs, and defense counsel adhere to best practices, service standards, and policy obligations. Analyze claim trends, loss drivers, and reserve adequacy; prepare...

The National Practice Account Manager will play a strategic and highly visible role within our national Veterinary Insurance Program. This individual is responsible for servicing large, private equity-backed veterinary practice groups that operate across the United States. This role is focused on servicing all lines of property and casualty coverage needed by multi-location veterinary practices such as workers' compensation, property, general liability, commercial auto, umbrella, etc., as well as leading renewal efforts to market these accounts. This individual will interface directly with clients on a consistent basis, as the go to contact for service needs and technical coverage questions. The National Practice Account Manager will serve as a trusted advisor to key contacts within the client organizations, delivering customized insurance and risk management solutions that align with the evolving needs of this growing segment. Your Impact: Lead renewal efforts for...

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day.  We apply that same compassion and empathy as we work with each other and our local communities, Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism. Our four...