3943 customer service team lead jobs found

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Remote Customer Service Team Lead Schedule: Monday, Tuesday, Friday 12:00pm-9:00pm EST Saturday, Sunday 11:00am-8:00pm EST OFF: Wednesday & Thursday PRIMARY PURPOSE : To provide exceptional customer support on Sedgwick’s primary temporary housing line while serving as a working team lead responsible for daily operational oversight, task delegation, and frontline leadership. This role supports policyholders, adjusters, hotels, and partners with housing-related...

The  Customer Service Team Lead  for Contact Center is responsible for overseeing the day-to-day activities and operations of the Customer Service Representative (CSR) team. The Customer Service Team Lead services as the point person for escalated issues presented by customers or staff and is accountable for coaching and ensuring that the team provides timely, effective, and solution-oriented service while maintaining high standards of customer satisfaction and operational efficiency.    This role has an anticipated start date of March 2026. Your Impact:  Monitor key performance indicators (KPIs) and service levels of the CSR team to ensure that client service levels are met or exceeded.  Manage Five9 Contact Center to ensure inbound calls are answered in accordance with client service level agreements. Appropriately allocate resources to meet or exceed service objectives.  Research and respond to escalated customer service issues, serving as a subject matter expert...

The Team Lead for Life & Health supports the daily operations and performance of the Affinity Customer Service Representative (CSR) team. This position provides guidance, coaching, and subject matter expertise to ensure the delivery of excellent customer service, efficient workflows, and adherence to service level agreements (SLAs). The Team Lead serves as the first point of contact for escalations, assists with training and quality assurance, and supports operational initiatives that align with organizational strategic goals. Collaboration, teamwork, and proactive communication are essential to success in this role.  This role has an anticipated start date of March 2026. Your Impact:   Support and guide the CSR team in daily operations to ensure service excellence and productivity goals are met.  Monitor key performance indicators (KPIs) and SLAs to ensure client and departmental objectives are achieved.  Review call activity and task performance; provide...

At EMC, we’re all about working together to make an impact. As part of our team, you’ll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts—always supporting each other to do our best work. Join us, and let’s improve lives together.    **This position is eligible to work from home anywhere in the United States** Essential Functions: Product Strategy: Serves as the business unit authority and subject matter expert on all assigned products to ensure EMC has the right digital products in place long term to support corresponding value stream and business capabilities and to meet user/customer expectations.  Creates and maintains strategic, high-level product roadmaps based on input from business owners and appropriate stakeholders. Facilitates critical conversations to drive the prioritization process and resource alignment. Researches insurance industry trends,...

Description Strategic Opportunity As part of our ambition to become the best-performing regional bank in America, we are seeking a visionary and execution-oriented Product Leader to own the strategy, delivery, and growth of our Digital Assets platform. This role sits at the intersection of blockchain innovation, regulated financial services, and product-led growth, shaping how digital assets create real, measurable value for customers and the enterprise. You will define how crypto, blockchain, tokenized deposits, and stablecoin rails are discovered, adopted, and scaled across retail and commercial customer journeys—while ensuring security, compliance, and enterprise readiness. Executive Mandate This is a high-impact, enterprise-facing leadership role for a seasoned product executive who combines strategic vision with operational rigor. You will: · Set and execute a bold digital assets vision, spanning...

Description Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals.  Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better.  As a Branch Manager, you are responsible for management of the branch; leading all facets of sales, service and operations of the branch; coaching on existing processes, leading the team in achieving budgeted production goals, acquiring new consumer and business customers; initiating referrals to partners, and deepening all existing customer relationships proactively driving business inside and outside of the branch; and responsible for consistent business development and calling program. Duties & Responsibilities: Managing portfolio of high value consumer and...

Description Job Summary: As a Treasury Management Advisor III - Middle Market, you will play a pivotal role in driving the growth and success of our treasury management business at Huntington Bank. You will deliver sophisticated treasury solutions tailored to complex business needs and take full ownership of the sales cycle for cash management, liquidity, card, and merchant services deals. This includes the full sales cycle, from initial prospecting and consultative discovery through proposal, negotiation, and implementation. In this role, you will act as a trusted advisor to both clients and prospects, providing insightful guidance and strategic advice on treasury management practices. Your ability to understand and anticipate the unique requirements of each client will be crucial in delivering value-added solutions that enhance their financial operations. Duties & Responsibilities Strategic...

Description Summary: The Digital Product Owner leverages the agile methodology to develop and deliver banking products and solutions and engages with product leaders and stakeholders to access and represent Features, OKRs, and priorities to the agile team. This position works with Business System Analysts to decompose features into story cards, leads the building of the product backlog, sets sprint priorities, provides product demos, assists with mitigating delivery, and provides stakeholders with transparency into day-to-day execution. Duties and Responsibilities: Leads the more complex online/digital products projects to completion. Mentors junior level colleagues as necessary. Validates completeness of approved features for decomposition. Lead the validation of feature priority and implementation sequencing timeline. Manage the product lifecycle from requirements gathering through production and...

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity The Bank Marketing and Digital Organization is seeking a Director to lead a continuous performance minded team, driving outcomes in a fast-paced environment.  This leader will influence strategic decisions, improving member experiences, and optimizing marketing investments to achieve business objectives.    Responsible for the development and implementation of multiple Data and Analytics sub-functions within a CoSA that may include: Information Strategy and Architecture, Information Management, Information...

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity The Director, Partnership Development at USAA leads a high‑performing team focused on identifying, securing, and scaling partnerships that expand USAA’s new distribution channels—including embedded insurance opportunities, agent and broker networks, and partnerships that power USAA’s broader home and auto ecosystem programs, as well as future strategic initiatives. This leader owns the full front‑end partnership lifecycle: developing a disciplined pipeline, building and prioritizing opportunity maps, engaging and...

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Salary Job Description:   Culture & Values at The Auto Club Group We put our members first, ensuring their satisfaction guides every decision. We act with integrity by fostering an open, honest, and ethical workplace. We pursue excellence by delivering best‑in‑class products, benefits, and services. We invest in our people by seeking top talent, rewarding high performance, and holding ourselves accountable. Assistant Vice President, Travel Sales - The Auto Club Group Role Overview The Auto Club Group is seeking an Assistant Vice President, Travel Sales, who will report directly to the Vice President of Travel. This leader will be responsible for guiding the travel sales organization to achieve strong, profitable growth. The role includes setting strategic direction,...

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Shape the Future of Risk Solutions Ready to make an impact? We’re looking for a strategic underwriting leader to join our team and take on small lines commercial risks. This is your chance to operate with elevated authority, influence strategy, and drive profitable growth. What You’ll Do: ✅ Underwrite and price specialized small lines commercial risks with advanced judgment ✅ Provide guidance and expertise to sales teams and agency staff ✅ Build strong agency relationships and lead complex negotiations ✅ Monitor...

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Shape the Future of Risk Solutions Ready to make an impact? We’re looking for a strategic underwriting leader to join our team and take on small lines commercial risks. This is your chance to operate with elevated authority, influence strategy, and drive profitable growth. What You’ll Do: ✅ Underwrite and price specialized small lines commercial risks with advanced judgment ✅ Provide guidance and expertise to sales teams and agency staff ✅ Build strong agency relationships and lead complex negotiations ✅ Monitor...

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Nationwide Insurance, recognized as the 8th largest commercial carrier in the U.S., continues to advance its commitment to technical excellence across its Risk Management organization. With approximately 100 dedicated associates and technical staff, our team supports a diverse commercial portfolio that includes traditional, middle market, and national accounts. Our business spans key industry segments such as manufacturing, construction, senior living and community...

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This position will provide Small Commercial focus for select agency partners within an assigned territory.  Significant travel to agency partners within the assigned territory is required; company car eligible, assuming minimum annual mileage requirements will be met. Territory: Southern Florida Location: This is a Remote/Work-From-Home (WFH) role.  The selected hire must be physically located in/near the respective geographic territory....

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Claim Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees...

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The primary responsibilities of this role are 1) to lead, develop and support the capital team executing capital modelling and management activities for Markel Corporation in whole and its regulated insurance entities and 2) to drive improvements in talent, processes and tools that support capital allocation decisions across the company. This role is responsible for being one of the lead supports for capital analysis & communication for Markel management. Analysis and reporting performed by the team is...

Company Details     2025 Business Insurance Best Places to Work winner, Berkley Southwest  offers commercial property and casualty products and services through independent agents in Arizona, Arkansas, New Mexico, Oklahoma and Texas. We maintain a strong local presence in each of our markets, keeping underwriting and support close to the customer.    Now more than ever, financial strength is critical to a successful, long term insurance relationship. Berkley Southwest is a member company of W. R. Berkley Corporation , a Fortune 500 company, whose insurance company subsidiaries are rated A+ (Superior) by A.M. Best.  #LI-LD1 #LI-HYBRID   This position will be based in our Irving, TX office.   We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so.    The company is an equal opportunity employer.   Responsibilities As a Manager, Underwriting ,...

The Quality Assurance Nurse is responsible for case management quality assurance and mentorship of operations staff, providing tools and calibrating processes, while ensuring consistent delivery of CorVel’s case management services. This is a remote position. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Develop, implement, and provide ongoing quality assurance calibration of processes as well as a case management mentoring, both managed and delivered at the operational level Educate and equip operations with performance measurement and reporting tools that can be used to objectively measure and grow operations Provide national account and regulatory quality oversight As applicable, provide oversight and management of URAC compliance and renewals Work with executive, general and case management department management to ensure the case management department successfully implemented and is adhering to CorVel standards (including quality assurance, reporting, and...

The Bill Review Analyst is responsible for reviewing, auditing and data-entry of medical bills for multiple states and lines of business. This is a remote position. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Responsible for auditing medical bills to ensure that they are appropriate and adhere to the State Fee Schedules, customer guidelines, and PPO discounts May consult reference materials in the auditing process Based upon situation or state-specific cases, meet 98% accuracy, 10,000+ keystrokes per hour Additional duties as assigned   KNOWLEDGE & SKILLS: Knowledge of medical terminology, workers’ compensation billing guidelines and fee schedules Knowledge of CPT/ICD/HCPS coding Knowledge of UBO4/DWC-9/DWC-10 and CMS 1500 form types preferred Strong interpersonal skills and commitment to customer service Ability to work independently and in a team environment Ability to identify problems...