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customer support specialist

1024 customer support specialist jobs found

05/20/2025  
Customer Support Specialist
Overview Position Summary: Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2024! Our next class start date is June 2, 2025 and consists of 4 weeks of paid training. Training is Monday through Friday from 8am – 4:45pm PST. After training we offer a fixed schedule of 40 hours per week which includes a Saturday shift. We are seeking a motivated and detail-oriented professional to join our team in a dynamic and fast paced environment as a Customer Support Specialist . In this role, you will be responsible for processing customer transactions, resolving issues, and delivering exceptional customer service while maintaining high standards of communication, accuracy, and efficiency. The ideal candidate will be skilled in Microsoft Word, Excel, and Outlook, with a strong ability to solve problems and think...
Mercury Insurance TX, USA
05/09/2025  
Customer Support Specialist
About Integrated Specialty Coverages Integrated Specialty Coverages, LLC (ISC) is a growth stage technology and data-driven commercial insurance wholesaler leading innovation in the market.   Backed by one of the leading private equity firms, KKR, and led by a forward-thinking management team, ISC is combining the worlds of insurance and technology to create an Insurtech powerhouse. As a leading online distributor of insurance products for a range of industries and “Main Street USA”, we are looking for the right people to help us in our mission of achieving exponential growth. We strive to be the number one place to go for brokers and agents to source insurance. To accomplish this, we’re building a digitally focused team that deeply understands the intersection between user experience, data, and AI/ML to optimize the way we engage with our customers and partners. Event Helper is an affiliated company of ISC.  Job Summary When you join The Event Helper as a...
ISC: Integrated Specialty Coverages Grass Valley, CA, USA Full Time
03/23/2025  
Customer Support Specialist
Job Summary: We are growing and hiring Customer Service Representatives to manage incoming customer queries and field questions regarding policy information. You will also process payments, modifications, and escalate complaints across a number of communication channels. A successful candidate would need to be high energy, customer centric, have a friendly demeanor, display empathy, patience and have experience working in the insurance industry, call center and proficient in computers. REMOTE OPPORTUNITY with multiple shift opportunities. Job Description: We Are : Covenir is a company with a startup attitude with the support of a corporation. In the last three years we have experienced tremendous growth and have quickly become one of the go to companies for business process outsourcing. You Are : Someone with a few years of call center/customer service/office support experience or someone with a lot of experience looking to make a career change. You enjoy working a...
Covenir Worcester, MA, USA Full Time
05/14/2025  
Customer Sales and Support Specialist [Hybrid]
To help keep everyone safe, we encourage all applicants to pay close attention to protect themselves during their job search. When applying for a position online you are at risk of being targeted by malicious actors looking for personal data. Please be aware we will only reach out via email using the domain quanata.com. Anything that does not match those domains should be ignored and considered a security risk. About Us Quanata is on a mission to help ensure a better world through context-based insurance solutions. We are an exceptional, customer centered team with a passion for creating innovative technologies, digital products, and brands. We blend some of the best Silicon Valley talent and cutting-edge thinking with the long-term backing of leading insurer, State Farm. Learn more about us and our work at quanata.com   Our Team   From data scientists and actuaries to engineers, designers and marketers, we’re a world class team of tech-minded professionals...
Quanata Providence, RI, USA
04/09/2025  
Inside Group Health Customer Service Support Specialist
OBJECTIVE Inside Group Health Customer Service Support Specialist Objective To promote, support and enhance the effective sales and servicing of group health insurance offered by Farm Bureau Health Services a division of Community Services Acceptance Company (CSAC) (aka FB Partners Group), a brokerage agency. This role combines a high-level customer service with administrative and operational support in quoting, onboarding new groups, servicing existing clients and managing renewals. To provide support to the Group Health Inside Sales Agents, external Farm Bureau Agents and other health insurance partners. RESPONSIBILITIES Inside Group Health Customer Service Support Specialist Responsibilities   Customer Service & Plan Support Maintain detailed and accurate documentation of all customer interactions in CRM or ticketing systems.   Explain plan benefits, eligibility, coverage, claims and provider network information...
Michigan Farm Bureau Family of Companies Lansing, MI, USA Full Time
05/16/2025  
Human Resources Operations Specialist Featured
Acuity is seeking a Human Resources Operations Specialist to contribute to the efficient and effective operation of HR functions. This role will focus on assisting with HR processes, maintaining data accuracy, and providing support to employees and managers. Additional responsibilities will partner with Learning & Development, Employee Success, Talent Acquisition, Benefits and Executive Assistant team as needed. This role is hybrid and will be expected to work onsite at our Sheboygan headquarters approximately 2 days per week. Please note that onsite requirements may evolve over time based on team needs or business priorities. ESSENTIAL FUNCTIONS: HR Systems Administration: Assist in the management and maintenance of HR Information Systems (HRIS) and other HR technology platforms, ensuring data integrity and accuracy. Assist with troubleshooting system issues and help with system testing. Assist with generating HR data reports as requested....
Acuity Insurance Sheboygan, WI, USA Full Time
04/12/2025  
Senior Claims Resolution Specialist (Auto Casualty) Featured
The salary range for this job posting is $55,132.00 - $88,210.00 annually + bonus + benefits. Pay Type: Salary The above represents the full salary range for this job requisition. Ultimately, in determining your pay and job title, we'll consider your location, education, experience, and other job-related factors, and will fall within the stated range. Your recruiter can share more information about the specific salary range during the hiring process. Discover a fulfilling role where you'll investigate, evaluate, and settle casualty claims, focusing on auto casualty handling claims up to $100,000. You'll apply your expertise in claims handling and negotiation within established guidelines, ensuring efficient resolution and client satisfaction. Ideal candidates bring prior experience in auto casualty claims resolution. Join us and make an impact in a supportive and dynamic environment! This is a home-based opening but you must reside in one of our payroll eligible states...
Encova Insurance OH, USA Full Time
03/19/2025  
Licensed Service Specialist (Commercial) Featured
Acuity is seeking a Licensed Service Specialist to utilize Acuity's proactive, high-touch approach to assisting Acuity Service Center policyholders on the phone and through chat/email. ESSENTIAL FUNCTIONS: Employ critical thinking and decision-making skills to dynamically offer insurance coverage solutions. Handle requests and miscellaneous correspondence in a prompt, accurate, and courteous manner. Collaborate with other internal departments to ensure a seamless customer experience. Provide a high level of support in maintaining, expanding, and servicing personal lines and commercial accounts through phone, email, and chat. Prepare Auto ID Cards, Evidence of Property, Summaries of Insurance, and Certificates of Insurance in the agency management system. Review policies during the Pre-Renewal process to identify coverage concerns/determine coverage recommendations for the policyholder. Send pre-renewal documentation. Rewrite policies that have canceled or lapsed...
Acuity Insurance Full Time
05/23/2025  
Major Case Specialist, GL (Construction)
Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Claim Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity...
Travelers Melville, NY, USA Full Time
05/23/2025  
Claim Operations Specialist - Business Resource Center
Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Claim Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity...
Travelers Orlando, FL, USA Full Time
05/23/2025  
Paralegal Specialist
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.  Job Description The Senior Specialist provides, under appropriate attorney guidance, critical paralegal support on disputed matters and investigation, including identifying, summarizing, and monitoring relevant issues and engaging with key stakeholders. This role sits within the Global Litigation group of the Law and Regulation Department. Key Responsibilities: Work closely with attorneys to provide support on the management of litigation, disputes, and investigations from inception to final resolution. Conduct, summarize, and analyze...
Allstate IL, USA Full Time
05/23/2025  
Lead Claims Specialist - Reinsurance
Primary Details Time Type: Full time Worker Type: Employee The Opportunity: This role will support the Claims Manager in managing assumed reinsurance excess of loss and proportional business for QBE Reinsurance's A&H portfolio, ensuring proper reporting and documentation of all claims following reinsurance contract terms. The Lead Claims Specialist will perform complex claims review by conducting claims data analyses, health and billing records assessments and validation of eligible benefits and losses under the plan contracts. The role will assure timely and accurate reserves are approved and recorded. Adjudicate claim payments within approved authority level and refer complex claims for clinical review when appropriate. Provide effective communications, data support, and collaboration with Global Claim department, Underwriting, Actuary, Legal and other internal teams. Participate in program management and provide claims support to external clients, brokers,...
QBE MN, USA Full Time
05/23/2025  
Capability Specialist, Metric and Reporting
Job Description: Pacific Life is investing in bright, agile and diverse talent to contribute to our mission of innovating our business and creating a superior customer experience. We’re actively seeking an intermediate level Capability Lead Specialist Metric and Reporting to join our Operational Risk & Resilience (OR&R) team in Newport Beach, CA. This role can be on-site or hybrid. As a Capability Lead Specialist Metric and Reporting, you’ll play a role in supporting the Governance & Reporting service by defining metric reporting and dashboard business requirements, collaborating with development resources during design and development, testing, implementation, and management of metrics and reporting within the GRC team.  This role involves collaborating with various OR&R stakeholders to ensure metric reporting and dashboarding needs are met, data is consistent and accurate, and is presented in a manner to facilitate analysis and  decision-making...
Pacific Life Newport Beach, CA, USA Full Time
05/23/2025  
Licensed Auto Insurance Agent -Inbound Customer Service- Schedule: Monday - Friday 9-5:30 Pacific Time Zone
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Licensed Auto Insurance Agent -Inbound Customer Service- Schedule: Monday - Friday 9-5:30 Pacific Time Zone Schedule: Monday - Friday 9-5:30 PACIFIC PRIMARY PURPOSE : Join a fast-paced, customer-focused team supporting one of the most innovative insurance operations in the industry. As an Inbound Customer Service Agent – Auto Insurance for the leader in electric vehicle sales, you will apply your auto insurance knowledge to handle a high volume of incoming calls...
Sedgwick TX, USA Part Time
05/22/2025  
Security Infrastructure Specialist
Position Compensation Range: $68,000.00 - $113,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. The Security Infrastructure Specialist position leads the execution of our access management and security infrastructure strategy. You will be pivotal in ensuring the security and integrity of our facilities, workers and information. You will be responsible for implementing and maintaining robust access management protocols and security infrastructure in alignment with the overarching security strategy. You will report to the Sr. Manager, Security Operations.  In this primarily office-based role, you will be expected to spend at least 80% of your time (4+ days per week) working from Madison, WI 53783 Primary Accountabilities You will oversee and optimize facility access procedure, leveraging advanced security infrastructure technology,...
American Family Insurance Madison, WI, USA Full Time
05/22/2025  
Data & AI Governance Specialist (Hybrid)
In this role you will support the management of data governance policies, standards, and guidelines. You will perform routine assignments using existing procedures and requires conceptual knowledge of theories, practices, and procedures related to data governance. The role also includes participating in data governance initiatives and projects, while receiving guidance from more senior-level roles. You will report to Senior Manager, Data & AI Governance. #LI-Hybrid Position Compensation Range: $78,000.00 - $128,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities Identify and categorize data assets based on sensitivity, including personally identifiable information (PII), protected health information (PHI), financial data, and other sensitive information. Support the day-to-day operational support of data ingestion in...
American Family Insurance Madison, WI, USA Full Time
05/22/2025  
New Business Specialist
A company built to serve you. It's your career, Shelter it! New Business Specialist $18.83-$22.59 minimum starting pay Job Level: Individual Contributor Shelter maintains broad salary ranges for its roles in order to account for variations in geographic location, education, training, skills, relevant work experience, business needs and market demands.  Please remember that this range is the starting base pay only and does not consider other components that make up the total rewards package for the position.   What You Will Be Doing:   The New Business Specialist is responsible for accurately and efficiently managing all documentation, communication, and collaboration involved in the processing of new life insurance applications within the Life Company. This role serves as the central communication point between Underwriters, Medical Records Retrieval Specialists and field marketing including Agents and Sales District...
Shelter Insurance Columbia, MO, USA Full Time
05/22/2025  
Customer Experience Specialist (Call Center - Austin, TX)
Who We Are.   At We Insure Group, we are passionate, driven, and purposeful in our mission to personalize protection at the right value. We believe in delivering tailored insurance solutions that meet each client’s unique needs, ensuring they feel confident and supported in every decision.     As both a franchise platform and direct insurance provider, We Insure empowers like-minded entrepreneurs with the opportunity to own and operate successful agencies. With over 200 locations across 35 states, we support our agency owners, customers, and carrier partners by enabling faster service, greater efficiency, better choices, and improved results.     What sets us apart? We’re data-driven for better value and people led for better service. Our purpose is rooted in clarity, guidance, and long-term trust helping individuals and business owners make informed choices about their insurance coverage. We're building something meaningful and looking for...
We Insure Austin, TX, USA Full Time
05/22/2025  
Platform IT Specialist - West Platform
Job Description About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last eleven years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win. Job Summary: The Platform IT Specialist reports to the Platform IT Manager and is part of the Platform Support Team. Primary responsibilities include maintaining platform specific knowledge, actively supporting platform projects, supporting the IT Service Desk team with ticket...
Acrisure San Jose, CA, USA Full Time
05/22/2025  
Commercial Insurance Account Manager (New England Platform)
About Acrisure: Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more. Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win. Job Summary: Acrisure Woburn  is looking to enhance our team by adding a Commercial Insurance Account Manager/CSR. Our Agency specializes in providing insurance and bonding for contractors.  This position is in our Commercial Insurance Department and will be responsible for servicing middle market and small business...
Acrisure Woburn, MA, USA Full Time