6504 manager customer experience jobs found

Job Description At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it’s our mission and our purpose. The Complaints Program Manager is responsible for overseeing, managing, and enhancing the enterprise wide Complaints Management Program for a $20B financial institution. Reporting into Corporate Compliance, this role is accountable for ensuring complaint management practices comply with applicable regulatory requirements, internal policies,...

Overview We are seeking a dynamic, analytic, and collaborative Claims Customer Insights & Experience Manager to join our team. This full-time role will be instrumental in harnessing customer feedback and operational data to drive improvements in our claims processes, customer touchpoints, and communication strategies. The successful candidate will possess strong data analysis skills, project & program management experience, and a passion for elevating the claims customer experience.     As a Product Manager, you will work independently and collaborate closely with cross-functional teams including Claims, Experience, Product, Technology, and Claims Innovation. You will be responsible for enabling Claims Team Members and leaders to provide exceptional experiences to customers and third-party claimants.      The ideal candidate for this role is a highly analytical and collaborative professional with a proven ability to...

Client Advisor Priority Business - SA08DE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.              We are seeking a customer‑focused Priority Business Client Advisor to support a Book of Business of 100–499 lives within our Minneapolis, MN market. In this role, you’ll serve as the primary contact for complex service needs, billing and claims inquiries, eligibility and EOI support, renewal coordination, post-implementation activities and customer education on Hartford tools and processes. You will also manage plan changes, acquisitions, onboarding activities, and provide both virtual and in‑person training when needed. You’ll partner closely with the Regional Account Executive to drive retention, growth opportunities, and...

GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses. At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity and creates a sense of community and belonging. Here we do more than work — we thrive. Our Purpose: We pioneer the innovations that move and connect people to what matters. Are you interested in building partnerships and creating digital products and that optimize technology and processes to improve our customer and dealer experiences? The Digital Product Management...

GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses. At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity and creates a sense of community and belonging. Here we do more than work — we thrive. Our Purpose: We pioneer the innovations that move and connect people to what matters. Are you interested in building partnerships and creating digital products and that optimize technology and processes to improve our customer and dealer experiences? The Digital Product Management...

The Latin America Service Center (LAO SC) Customer Service Manager will lead and be responsible for contact center’s Customer activities Service (inbound calls, chats and emails, as well as other channels that may implemented by GMF) for Mexico, Colombia and Chile. This professional will also overview all activities performed out of the Pachuca site and do the direct in-person relationship contact with the day-to-day Vendor management team. The position is responsible for managing GMF´s servicing vendor for Customer Service activities, defining capacity planning, operational and Customer Experience KPI´s and metrics, including but not limited to transactional net promoter score (NPS), productivity, efficiency, quality, as well as agent scorecards definitions, measurement and improvement. The Manager has within its key activities the relationship with GMF´s branches in Latin America, as well as defining short and long term operational and servicing strategies for GMF.   Set the...

Are you looking to further your career in sales within the rapidly evolving area of auto finance?   GM Financial is the captive finance arm of General Motors, supporting dealers and customers nationwide through innovative finance, insurance and vehicle protection solutions. GM Protection focuses on branded vehicle protection products that enhance the ownership experience while driving customer satisfaction and dealership profitability within a growing, global organization. GM Financial’s Protection Account Manager (PAM) program offers a hands-on opportunity to build consultative sales skills, expand your professional network, and make a direct impact on dealership performance, customer loyalty and long-term profitability. This four-month developmental program prepares participants for a territory-based Protection Sales Representative assignment through structured training, job shadowing, assessments and real-world dealership experience. The role involves frequent...

GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences and national requirements in local markets. Latin American country operations include Brazil, Chile, Colombia, Mexico, and Peru.  The Director, Latin America Servicing Center (LAO SC) leads a multi‑country portfolio of operations spanning Collections, Consumer Servicing, Acquisitions, Back Office, Training & Quality, and MIS/Reporting. In this role you will oversee service delivery performed through 400+ vendor‑based personnel and GMF employees, ensuring customer experience, operational performance, digital enablement, and cost‑to‑serve improvements. This influences cross‑functional strategy in partnership with Technology, Risk...

Why GMF? GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences and national requirements in local markets. Latin American country operations include Brazil, Chile, Colombia, Mexico, and Peru. Are you interested in creating products that optimize technology and processes to improve our customer and dealer experiences? The Digital Program Management Team within Customer Experience is leading the way to provide remarkable service to our customers, creating seamless experiences across multiple channels and touchpoints. You will be responsible for defining clear prioritization of the product based on value, feasibility and strategic importance​​, collaborating cross functionally...

GM Protection focuses on branded vehicle protection product sales as part of GM Financial, the wholly owned subsidiary and captive finance arm of General Motors.  Our sales team spans the United States working with GM dealers on a variety of initiatives to drive product sales, customer loyalty, and profitability for the dealers and the brand.  As a trusted advisor, you will consult with various roles within GM dealerships and collaborate with internal partners to represent GM Financial and GM Protection. If you are able to build relationships, have a heart and mind for service, communicate effectively, and enjoy a fast-paced variety in a challenging field-based role, this could be the right place for you.      If you would like to be a part of a company with an entrepreneurial spirit, join GM Protection’s sales organization to develop your network and career with a stable, growing, global brand.    Position will remain open until filled.   This position is...

Why General Motors Insurance? At General Motors Insurance, we are building an Insurtech business that will reinvent auto insurance. We are fully owned and backed by auto industry leaders General Motors and GM Financial. This is a truly unique opportunity to join at the foundational stage of a start-up leading the transformation of the auto insurance experience. GM has the largest connected vehicle fleet worldwide. In the US alone, there are currently 9M+ connected GM vehicles on the road and that number is projected to triple in the next 10 years. More than that, the OnStar system currently has access to over 900 data points from the vehicle. This surge in information about vehicles and how they are driven will revolutionize auto insurance. This disruption is backed by the bold GM vision of zero crashes, zero emissions and zero congestion. We are serious about the safety and financial security of our customers. Position open until filled. About the role: The State Manager...

Role Summary A Tier 1 HR Services Delivery Specialist role is the first point of contact for all colleague inquiries, focusing on delivering standardized, efficient, and consistent HR service that is being provided in the Delivery center. The Tier 1 roles thrive in a high-volume, process-driven, centralized environment and are dedicated to exceptional customer service while adhering strictly to documented procedures and compliance. Key Responsibilities Centralized HR Support for Inquiry, Request and Transaction Management Serve as the initial point of contact via ServiceCentral ticketing system for all colleague and manager inquiries related to HR policies, procedures, programs, and systems (e.g., benefits, payroll questions, onboarding/offboarding logistics, HR cloud data changes and updating colleague records). Provide accurate, consistent, and timely responses by leveraging and applying knowledge from the centralized ServiceCentral HR knowledge base and...

The Business The design, delivery, costs and risks associated with employee benefits is a critical component in recruiting and retaining talent which ultimately drives business performance.  WTW consultants help organisations develop enterprise-wide strategies for making thoughtful benefit decisions and managing those benefits chosen in order to meet employee needs at a cost that they can afford – both today and in the future. WTW benefit consultants have deep experience of working with organisations of every type and size and we’ve worked closely with clients to develop some of the most advanced benefit design techniques currently in use. Our services include: •    Benefits Placement •    Benefits Advisory Services •    Flexible Benefits Consulting & Admin Services •    Health & Wellness •    Benefits Design & Optimization •    Global Benefits Management The Role The role is for an Account Manager, under the SME sector in Health & Benefits practice....

Join us as a Pensions Administration Manager within our Outsourcing line of business based out of our Redhill or Leeds or Welwyn office working hybrid. Are you are customer focussed, self-driven, and a people person who is keen to work in Pensions Admin Operations? The Pensions Administration Manager role is an exciting opportunity, requiring effective communication across the various lines of business, and is pivotal to the business as we grow.  In WTW’s Outsourcing Business, Admin Operations consists of close to one thousand colleagues providing a pension administration facility for clients of varying size across a variety of complex schemes. The workforce consists of differing seniority levels, skill mixes, team sizes and talent pools delivering diverse operational models, processes, and procedures. Reporting into the Operations Manager, you will be responsible for the pension administration service delivery for a multi-client team. The Role  This is a new role whose...

 The employee experience (EX) is at the heart of every thriving organization. It is the sum of all touchpoints and moments that matter between employees and their employers. It is essential to delivering an outstanding customer experience and driving business success. At WTW, we are proud to be a global leader in employee experience. We don’t just offer solutions—we help deliver outcomes. We begin by taking a deep look at what motivates people: what inspires them, what holds them back, and what truly matters to them. Then we design and implement high-value, high-impact strategies that drive behavior change and produce measurable results. Our team is a dynamic group of strategists, storytellers, change agents, culture shapers, digital innovation leaders, and more. We develop transformative solutions to address our clients’ most complex challenges—and we do so with determination, passion, and precision. Together, we have the opportunity to strengthen the ambitions of our...

We are looking for a motivated and detail‑oriented professional to support our team across two distinct areas of expertise: Support Stop-loss and Support Fleet. Each domain has its own focus, responsibilities, and specialist activities, yet both contribute to delivering high‑quality services to our corporate clients and insurer partners. Support Stop-loss In this role, you will work closely with the Practice Leader to maintain and expand relationships with automotive underwriters, with a primary focus on large and complex fleet portfolios. You will develop in‑depth knowledge of Belgian, and ideally also EU, motor insurance legislation. You continuously monitor market developments and assess their impact on insurance solutions, requirements, and claims processes. Responsibilities Relationship management & market knowledge Maintain and strengthen relationships with automotive underwriters, focusing on large and complex fleet portfolios;...

About Us WTW is an award-winning advisory, broking, and solutions company that supports clients worldwide in transforming risk into opportunities for growth. With a rich insurance heritage dating back to 1828, from the Titanic in 1912 to the Moon Buggy in 1971, WTW brings deep industry expertise and longstanding experience. Our WTW Regional Delivery Center, based in the heart of Lisbon, brings together a strong global team of more than 400 colleagues who deliver operational excellence every day through innovation and streamlined, efficient solutions. The Opportunity Commercialization project manager handling of multi-channel customer contacts for health insurance flows.  From day one, you will be assigned your own responsibilities, giving you exposure to client assignments and enabling you to build up valuable experience and skills. You will have opportunities to gain exposure to different aspects of our business and will be able to gain a solid understanding of what...

Via Benefits individual marketplace offers more than a traditional group health plan or group Medicare Advantage plan. For employers and plan sponsors the individual marketplace helps with cost trends and utilization spikes, liability reduction and reduced administrative burden. Our Via Benefits individual marketplace has helped millions of people find and enroll in individual health insurance coverage. Via Benefits, our fully owned and integrated solution, ensures the individual health insurance process is seamless and worry-free for employers, employees, and retirees.    The Role Mid-level position within WTW’s Via Benefits client management team providing strategic relationship management and consultative services to clients.  The Client Service and Delivery Manager will work within the Individual Marketplace service line and will serve as the account manager for clients of Via Benefits retiree services and programs.  The key areas of this role include development and...