1918 quality assurance analyst jobs found

Summary: The Quality Assurance Analyst monitors and analyzes the interactions between the contact center agents and customers to ensure agents are performing to standards. The Quality Assurance Analyst provides feedback to supervisors, managers, and agents regarding the agent performance. The Quality Assurance Analyst works with our training staff to identify training and coaching trends that may need to be addressed. This position is also key in recognizing any and technology implementations that may be necessary to enhance the customer experience. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and...

Job Title: Quality Assurance Analyst I FLSA Status: Exempt Job Family: Information Technology Department: IT - Business Assurance Location: Corporate Office (Fort Wayne, IN) JOB SUMMARY Evaluate all aspects of web application functionality with supervision to validate application quality, system integrity, appropriate fulfillment of user requirements, and overall user experience. POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Perform manual testing including exploratory, functional, non-functional, regression, and system integration testing for client-facing applications and back-end systems. Design, write, execute, and maintain test plans and automated test scripts. Assist with release management activities and...

Over the last five years, NJM has focused on a strategic plan that calls for it to become a regional property & casualty insurer and has transitioned away from its affinity-based membership model. To that end, the Company has added an independent agency model for small, middle and large market segments and has more than doubled its product offerings. NJM now offers its various products to businesses across New Jersey, Pennsylvania, New York, Maryland, Delaware, and Connecticut. NJM’s Commercial Lines department conducts business for policyholders and preferred agencies within the Mid-Atlantic region, specifically NJ, PA, NY, MD, DE, CT. Products include Commercial Auto, G/L, Workers Comp, BOP, Excess/Umbrella, and Package. The Commercial Lines function encompasses Underwriting, Sales, Operations, Premium Audit, Product Management, Product Development, Loss Prevention and Business Process Operations. The Commercial Lines Business Process Operations team is dedicated to...

Overview Join AmTrust Insurance’s Premium Audit Team!   The Quality Assurance Analyst is responsible for evaluating the work completed by auditors to make sure they adhere to established procedures, guidelines and industry standards to support operational business effectiveness and provide our customers with an accurate result. This role supports AmTrust’s various lines of business with a focus on Workers Compensation and General Liability. Further, the role ensures accuracy, compliance, and transparency in audit outcomes while collaborating with internal teams and sharing results to support auditor technical knowledge. This role verifies audited exposures and its classification from records and information collected at time of audit in accordance with policy terms, manual rules, company filings, and procedures. This position upholds AmTrust’s mission, vision, and values while maintaining the highest standards of professionalism and accuracy....

This is an opportunity to join Ascot Group - one of the world’s preeminent specialty risk underwriting organizations. Designed as a modern-era company operating through an ecosystem of interconnected global operating platforms, we’re bound by a common mission and purpose: One Ascot. Our greatest strength is a talented team who flourish in a collaborative, inclusive, and entrepreneurial culture, steeped in underwriting excellence, integrity, and a passion to find a better way, The Ascot Way. The Ascot Way guides our people and our organization. Our underwriting platforms collaborate to find creative ways to deploy our capital in a true cross-product and cross-platform approach. These platforms work as one, deploying our capital creatively through our unique Fusion Model: Client Centric, Risk Centric, Technology Centric. Built to be resilient, Ascot maximizes client financial security while delivering bespoke products and world class service — both pre- and post-claims....

JOIN THE ASSURANCE AMERICA TEAM Do you want to be part of an organization where you are valued, and your ideas and opinions have an impact? Join the AssuranceAmerica team. For more than 25 years, AssuranceAmerica has provided superior property and casualty insurance products through contracted independent agents and directly to customers. Our team succeeds through diversity of thought, experiences, skills, and backgrounds. Quality Assurance Analyst AssuranceAmerica is seeking a Quality Assurance Analyst to join our growing ranks as we continue to transform the way technology impacts the insurance business. You will work with a small team of experienced IT professionals and interface directly with stakeholders to understand their challenges and develop solutions. Your daily contributions will have direct, positive impacts on our employees, agents, and customers. Our application portfolio contains both packaged and custom-developed applications in a Microsoft...

Why Join GEICO? At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.   Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.   Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. Primary Position Objective: Under limited supervision , DEVELOPS quality assurance criteria in conjunction with stakeholders, that supports claims process.   REVIEWS and MONITORS quality assurance reviews across all commercial/...

Position Title Application Systems Analyst   Location Jackson, MI 49201   Job Summary Community Banking Technology job family provides day-to-day management for various banking systems. This role will provide support for analysis, implementation, testing and configuration for the core banking system and its multiple interfacing applications. This position partners and supports Retail Banking, Treasury Management and other business units as well as third level support for front line employees.   Job Responsibilities: JOB RESPONSIBILITIES System Administration and Monitoring Provides software support through upgrading, patching, trouble shooting, and installation. Maintain a working knowledge of all systems utilized by team. Perform testing and monitor for quality assurance. Coordinates product installations with an implementation schedule. Provides technical and product support to product owners and bank personnel. Responsible for documenting, tracking and...

Position Summary The Senior Business Systems Analyst plans and directs analysis of complex business problems to be solved with automated systems.  This entails working closely with business partners, developers, testers, scrum leads, product owners, data teams and project managers to develop software specifications, perform impact analysis, monitor the progress of software development and validate subsequent software meets requirements.  Mentors and collaborates with technical and non-technical team members, leading the requirements gathering and analysis process independently. The Senior Business Analyst should be able to lead analysis of 1-2 projects and multiple products independently. Essential Duties & Responsibilities Elicit, analyze and document business and system requirements with strong skills in requirements decomposition (epics → features → user stories → acceptance criteria). Responsible for communicating changes that have a downstream impact to...

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully...

When it comes to making a meaningful difference in the lives of our customers and employees, USAble Life is always ready.  We are a diverse group of individuals working together to go the extra mile. Through our DEI initiatives, employees feel empowered to bring their talents and voice to our culture. Our passion for delivering the best products is matched only by our passion for our people. We are committed to making a meaningful difference in the lives of others which extends beyond our office walls. USAble Life has a long tradition of supporting our communities, and we’re proud of the fact that our employees share that commitment.  We have been recognized as a “Best Places to Work” in Arkansas, Florida, and Hawaii. You’ll be rewarded with opportunities for personal and professional development and opportunities for advancement.  This, coupled with our engaging culture and a comprehensive benefits package, ensures we are committed to our employees.    Check out...

Company Shared Services Argo and Farm Family are specialty property and casualty insurance brands whose underwriting companies are wholly-owned subsidiaries of Clearbrook Holdings Inc. Argo and Farm Family partner with agents and brokers to provide insurance solutions that enable businesses to manage risks with confidence. Job Description Summary: The Sr Data Analyst partners with stakeholders across P&C Operations (Underwriting, Product, Actuarial, Claims, and Marketing) to deliver advanced analytical insights that inform business strategy and operational decision-making. This role’s responsibility includes performing data analysis (e.g., conceptualization, mining/modeling, and presentation of data) and developing methods to efficiently capture, manage, and analyze data. The position serves as a trusted partner to business leaders by translating complex data into clear, actionable insights and identifying opportunities to improve processes and outcomes. This...

At TruStage, we’re on a mission to make a brighter financial future accessible to everyone.  We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future. Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition Job Purpose: This position is responsible for reducing enterprise compliance risk by executing and improving assigned compliance processes. This role may include activities such as policy documentation and implementation, regulatory research, process execution, documentation, quality assurance and continuous improvement, measurement and reporting, and stakeholder communication....

Company: BHHIC Berkshire Hathaway Homestate Insurance Company As a member of the Berkshire Hathaway group of insurance companies, we offer outstanding opportunities for professionals interested in working with a successful company. We offer unparalleled financial strength, stability and “large company” benefits, in addition to an exciting, friendly, “small company” atmosphere. The Regulatory Compliance Analyst supports the development, implementation, and maintenance of insurance products, policy forms, regulatory filings, and compliance processes to ensure adherence to applicable laws, regulations, and company standards. This role partners with Product Development, Underwriting, Operations, Technology, Legal, and other business areas to help deliver compliant, effective, and scalable insurance products and processes. The ideal candidate is analytical, detail-oriented, and collaborative, with the ability to interpret regulatory requirements, manage competing...

Company: BHHIC Berkshire Hathaway Homestate Insurance Company As a member of the Berkshire Hathaway group of insurance companies, we offer outstanding opportunities for professionals interested in working with a successful company. We offer unparalleled financial strength, stability and “large company” benefits, in addition to an exciting, friendly, “small company” atmosphere. The Regulatory Compliance Analyst supports the development, implementation, and maintenance of insurance products, policy forms, regulatory filings, and compliance processes to ensure adherence to applicable laws, regulations, and company standards. This role partners with Product Development, Underwriting, Operations, Technology, Legal, and other business areas to help deliver compliant, effective, and scalable insurance products and processes. The ideal candidate is analytical, detail-oriented, and collaborative, with the ability to interpret regulatory requirements, manage competing...

Overview The Business Systems Analyst I (Client Support Specialist) provides analytical and operational support for proprietary insurance rating and policy issuance systems used by external agents and internal business partners. This role is part of the Specialty Programs Client Service Support (CSS) team, which serves as the single point of contact for system users by delivering high-quality, solution-oriented support.   This role blends application support, business analysis, and system testing responsibilities. The CSS team partners closely with Underwriters, IT Business Analysts, and project teams to troubleshoot system issues, support system enhancements, and ensure technology solutions meet business needs. Client communication is primarily conducted via email; this is not a call-center environment. Responsibilities Serve as a primary contact for external agents and internal users by managing reported system issues...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description Auto-Owners Insurance, a top-rated insurance carrier, is seeking motivated individuals to join our Corporate Customer Focus Team as a Business and Quality Analyst Intern. The position requires, but is not limited to the following: Act as liaison between the business and technology teams Organize and lead meetings with business, technology, and quality assurance teams Work closely with the business subject matter experts in the definition, training, implementation, and support of business requirements Define requirements through interviews, workshops, surveys, and existing system documentation or procedures Develop business requirements and related business rules based on business decision(s) Work with software tools to gather and document requirements and...

Overview The Medical Bill Review Support Analyst supports the Medical Management department's key goals of enhancing cost containment. Provides strategic and technical bill review to assist claim offices and adjusters. Accomplishes Managed Care objectives by working processes; planning and evaluating adjuster activities and Medical bill review activities.  Technical abilities and industry-specific knowledge to review Workers Compensation medical bills.   Note, this is a hybrid opportunity out of our Dallas, TX office. Responsibilities Plan, execute, and oversee bill audits related to state fee disputes. Assist in the development of fee dispute processes, including overall management and monitoring programs. Perform fee dispute reviews and submit relevant formwork related to re-pricing and network vendors. Review and audit bills to verify correct billing practices and contractual rates. Ongoing development...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description Auto-Owners Insurance, a top-rated insurance carrier, is seeking motivated individuals to join our team for summer internships for Business and Quality Analysts. This internship is in-person, 5 days per week and located in Lansing, MI. The positions require, but are not limited to, the following: Act as liaison between the business and technology teams Organize and lead meetings with business, technology, and quality assurance teams Work closely with the business subject matter experts in the definition, training, implementation, and support of business requirements Define requirements through interviews, workshops, surveys, and existing system documentation or procedures Develop business requirements and related business rules based on business decision(s) Work...

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The Support Analyst is responsible for one or more technologies or functions within IT, including analyzing performance and ensuring the technology or function is meeting customer requirements. The Support Analyst makes decisions based on independent judgment to resolve a range of complex technical problems and demonstrates technical and process expertise as it relates to their area of responsibility while continually working to improve overall service delivery. The IT Operations Analyst is responsible...