505 service operations representative jobs found

Job Description: Pacific Life is investing in bright, agile and diverse new talent to contribute to our mission of innovating our business and creating a superior customer experience. We’re actively seeking a talented Identity and Access Management (IAM) Engineer who will be responsible for the delivery of Privileged Access Management (PAM) products and capabilities required to support the enterprise infrastructure and business line applications.  In this role, you will lead the development of the PAM strategy and corresponding roadmaps considering the corporate strategy, industry security trends and regulatory requirements. You will also collaborate and coordinate with other IT leaders, technologists and support staffs to ensure the requirements are clearly defined and established timelines are met. Finally, you will work to improve and track the maturity of the IAM PAM products and capabilities showing increased adoption, speed to market, and resiliency. How you will...

Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Enjoy the vibrant energy of the Arena District, working in-office 3 days a week. This position will be hired on a SuccessFlex basis. The hired associate must reside within 35 miles of the following location: Columbus: 1000 Yard St, Grandview Heights, OH 43212 Work schedule: 2 days in office, 3 days remote. Responsibilities: Process premium payments efficiently and accurately. Conduct thorough research on premium payments to resolve discrepancies. Apply payments and troubleshoot any issues that arise. Update and maintain accurate dollar amounts in the...

JOB TITLE: Customer Service Representative I DEPARTMENT: Service Center REPORTS TO: Charlie Trujillo JOB DUTIES: Customer Service Representative I Provides exemplary services, by phone or in person to the customers of the Trusts ZAS administers. Interacts with customers and other departments to investigate, resolve and provide information in response to inquiries about claims, benefits, eligibility and complaints. Responsibilities include: Quote and explain benefits regarding Plan Coverage (Medical, Dental, etc.) Assist customers with problems and questions regarding claims Handle escalated customer concerns and complaints Answer phones and handle walk-ins Document interactions with customers into ZAS's Encounter Tracking/Database System Move between phone and front desk support as required by daily departmental needs Identify potential problems/patterns/solutions and escalate for management review Ability to learn...

Founded in 2012, Seek Now is a disruptive, technology-driven inspection network on a mission to deliver high-quality, reliable inspection services that speed up carriers’ claim cycles while providing exemplary customer service. The company’s unique technology platform accelerates the industry’s shift to virtualizing the claim adjustment model, working with more than 300 Property & Casualty (P&C) Insurance Carriers across all 50 states. In addition to serving the insurance industry, Seek Now also provides technology-enabled inspection services to the single-family rental (SFR) sector. The company supports SFR investors, property managers, owners, and operators by delivering accurate, timely property data that enables informed decisions about property acquisition, maintenance, and management. Seek Now’s expansion into the SFR market underscores its commitment to broadening its impact across diverse property sectors. The Carrier Success Representative (CSR) is responsible...

National Accounts Representative Please note that we do not offer visa sponsorship for this position. Summary    Come join one of America’s fastest growing insurance companies. For more than 175 years, National Life Group has aimed to keep its promises to provide families stability in good times and in bad. Throughout our 175 plus years, we have provided peace of mind to those families as they plan their futures. As a mission-driven business, our promises are as important as the products we sell.   We are seeking dynamic sales professionals to join our team. In this role, you will be responsible for growing and developing strategic relationships with National Life Group’s distribution partners. Your focus will be on finding new business relationships and collaborating with existing strategic partners to develop and implement growth-oriented business goals. In addition, you will prospect and develop business relationships to drive sales of life products. You will...

We’re thrilled that you are interested in joining us here at the Amynta Group! Provides exceptional customer service to internal and/or external customers. Responsibilities include but are not limited to: processing claims, providing standard information, completing forms, determining status of claims based on plan guidelines and meeting or exceeding department metrics for call handling, productivity and quality. ESSENTIAL JOB FUNCTIONS: Assists consumers by providing highest level of customer service; remains professional and polite at all times. Responds to standard questions and concerns from customers; follows-up with common questions to document nature and status of claim; communicates in a clear and educated manner. Processes routine or standard claims and a variety of forms based on documentation and categorization of claims; informs customer of results and closes out claim as appropriate; requests and reviews photos/receipts to complete processing if...

We’re thrilled that you are interested in joining us here at the Amynta Group! Provides exceptional customer service to internal and/or external customers, including field technicians and business partners. Responsibilities include but are not limited to: providing standard information, completing forms, determining status of claims and cases based on plan guidelines and meeting or exceeding department metrics for productivity and quality. ESSENTIAL JOB FUNCTIONS: Assists consumers by providing highest level of customer service; remains professional and polite at all times. Provides primary dispatching and administrative duties related to scheduling requests for service to technicians. Creates, dispatches and processes work orders to field personnel while ensuring all appropriate documentation and data entry is completed in a timely manner; interprets and follows-up on technician reports. Develops strong relationships with technicians and business partners....

We’re thrilled that you are interested in joining us here at the Amynta Group! Provides exceptional customer service to internal and/or external customers, including retailers and business partners. Responsibilities include but are not limited to: providing standard information, completing forms, determining status of claims based on plan guidelines and meeting or exceeding department metrics for call handling, productivity and quality. ESSENTIAL JOB FUNCTIONS: Assists consumers by providing highest level of customer service; remains professional and polite at all times. Responds to standard questions and concerns in a timely manner from consumers requesting status updates; completes follow-up requests to ensure customer satisfaction; communicates in a clear and educated manner. Reviews protection plans, service requests and technician reports to confirm accurate plan coverage; determines appropriate next steps for claim resolution. Contacts retailers,...

We’re thrilled that you are interested in joining us here at the Amynta Group! The Producer, is responsible for producing new business, building client relationships, establishing client loyalty, and leading sales initiatives that enhance the overall client experience. Core Responsibilities •    Develops and acquires new business revenue through sales to new and existing clients. •    Provides service to clients according to their needs, retaining them as clients. •    Participates in team sales situations with other producers and support personnel. •    May manage overall client relationships and is supported by day-to-day account management. •    Assists, educates and develops other staff members in new client sales situations and existing client service requirements. •    Applies industry technologies to new sales, additional sales to existing clients and account service. •    Provides direction in account transfer situations. •    Prepares and implements an individual...

We’re thrilled that you are interested in joining us here at the Amynta Group! The Desktop Support Technician (Field and Services Support Technician) reports to IT leadership and is part of a multi-person team responsible for providing technical support to all local and remote users. This position will take ownership of incoming requests via email and telephone and will be responding to complex desktop, application, network, and telephone issues, escalating when appropriate. This position is also responsible for supporting and managing the builds and life cycle of all desktop PCs and mobile devices. The position will be cross trained in some network, virtualization, and server operations to assist senior staff where appropriate. Responsibilities: Provide technical expertise and end-user support in the areas of Microsoft Windows 10, Microsoft Office Suite 365, Intune, Common off-the-shelf applications, SCCM Remote Connectivity Platform, network/local printers. Assist with...

We’re thrilled that you are interested in joining us here at the Amynta Group! The Reporting Development Manager is responsible for ensuring data quality, as well as delivering reporting and analytics support through effective leadership of their team. This role will be critical in leading the reporting functions, ensuring data integrity and driving data-driven decision-making throughout Sym-Tech. • Provide leadership and management to the reporting team, offering guidance, mentorship and support to ensure objectives are met. • Develop and maintain comprehensive reporting solutions using Power BI, SQL Server, SSIS, and SSRS and emerging technologies to support data integrity, business operations and strategic decision-making. • Oversee data integration processes, ensuring data accuracy and consistency across multiple sources. • Collaborate closely with various business units to understand their reporting needs and develop solutions that meet their requirements. •...

We’re thrilled that you are interested in joining us here at the Amynta Group! Manage internal claims personnel and oversee third-party administrators to achieve high standards of productivity, efficiency and alignment of organizational goals. Directs all departments within claims operations, establishes objectives that align with Amynta’s business plans, and provides direction and support to ensure organization and client goals are met. Develops workforce plans to manage the operations through cyclical consumer buying cycles, streamlines processes and recommends practices that ensure high quality customer service and efficient claims processing. Ensure the functional performance of the claims operation by leading and supporting the development and implementation of claims best practices, operating models, and customer service standards. Evaluates ongoing performance metrics and trends and determines appropriate action to ensure performance results. Monitors losses and...

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day.  We apply that same compassion and empathy as we work with each other and our local communities, Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism. Our...

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day.      We apply that same compassion and empathy as we work with each other and our local communities, Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Bridge Specialty Group, a division of Brown & Brown Insurance, has an immediate need for a Regional Operations Leader to join our team in Dallas. Working with Bridge Specialty Group (BSG), COO and South-Central Regional Leader (RL), the Regional Operations Leader will be responsible for the overall development, function, and implementation of operational excellence in the region and BSG. WHAT YOU WILL DO: Drive profitable growth through process standardization and optimization, strategic outsourcing, operational cost optimization, new operating models and other operational levers Identify and lead implementation of backroom setup / consolidation opportunities that create scale and operational efficiencies leading to higher quality of service and lower cost. Quantify and capture all such margin improvement opportunities....

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Personal Lines Customer Services Representative to join our growing team in Greensboro, NC . The Personal Lines Customer Services Representative will provide prompt, efficient, and high-quality customer service within a high-volume insurance center. The focus of the role is the customer experience with the goal of increasing customer retention and soliciting new business or cross-sell opportunities. How You Will Contribute: Receive, process, and respond to customer inquiries regarding, but not limited to, existing policy questions, coverage change requests, requests for new policies, certificates of insurance, auto ID cards, billing, payments, or any other service-related matters. Proactively seek referrals from current customers to solicit new business and capitalize on cross-sell...

About Acrisure Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more. Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win. Job Summary: Acrisure Wholesure is made up of some of the best-in-class entities that offer over 50 years of combined MGA and wholesale operations under one umbrella. We currently service over 50,000 plus retail insurance agencies across the United States. Wholesure is partnering with USLI in a sales and insurance...

Job Title: Personal Lines Account Manager Department: Insurance Operations Location: Belmar, NJ About Acrisure Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more. Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win. Job Summary:  Our Personal Lines Account Managers are responsible for maintaining and growing relationships with our clients, ensuring their insurance needs are met, and providing outstanding service. The ideal...

Job Description About Acrisure: Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more. Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win. Job Summary: Staff Benefits Management & Administrators (SBMA), a third-party administrator, is an affordable ACA-compliant benefits provider to thousands of employers. Their goal is to simplify the complexity of providing employee benefits. SBMA is different because of its personal service, speed...

About Acrisure: Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more. Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win. Job Summary: U nd e r t h e d irecti o n o f t h e Administrative Supervisor, a ss ig n e d L e a d Br ok e r ( s ), an d o t h e r a ss ig n e d s up e r v i s or p e r f o rm a v a ri e ty o f r e s p o n s i b le du ti e s r e l a t e d to t h e s o lic i t a ti o n an d p l a c eme...