10/30/2026
As a Customer Experience Associate, you’ll be the voice of Beacon for customers, policyholders, and agents – handling first-level inquiries by phone and electronic channels, identifying service needs, and resolving issues with accuracy, care, and minimal friction.
No two days are the same. One moment you might be walking an agent through a password reset, and the next you’re helping a policyholder find their way through claims or payments. When an issue needs deeper expertise, you’ll know exactly who to bring in – and you’ll keep customers informed every step of the way. You’ll work closely with our Concierge Team, managers, and other departments, and you’ll help shape the customer experience by gathering feedback, tracking service levels, and sharing ideas for continuous improvement.
We’ll set you up for success with hands-on, in-office training during your initial ramp-up period, with the possibility of hybrid work afterward based on performance. Because you’ll be part of a...
Beacon Mutual
Warwick, RI
Full Time
