06/07/2023
About the role. The Member Advocate Team Lead will lead a team of Member Advocate professionals in assisting members and helping guide them through the Claims process. They will ensure the team is providing outstanding customer service, meeting our high standards of accuracy, efficiency, service and regulatory compliance. What you’ll do. Coaches, mentors, builds morale and provides necessary training to Unit members. Demonstrates and encourages the Unit to offer and implement creative solutions to customer issues. Proactively identifies and escalates opportunities to improve operational, cost and customer service effectiveness. Implements and monitors processes and performance standards. Achieves optimal productivity through monitoring and managing workload, staffing, training needs, and addressing all opportunities found. Ensure regulatory and company best practice compliance is embedded in all processes and procedures. Conducts periodic quality reviews of the...
PURE Insurance
Scottsdale, AZ, USA
Full Time