02/23/2026
Job Description: Role Primary purpose of this position is to research and resolve electronic fund transfer (EFT) dispute claims. Critical thinking required to decipher the proper course of action for various claim types with consideration for network rules and customer type. Accurate analysis of the reported error and processing of the dispute is critical to minimalize loses for the institution and its customers. Essential Duties & Responsibilities Investigate disputes to make determinations of EFT errors involving research through various channels available; complete follow-up calls to customers, merchants, and branch personnel as necessary. Adhere to all rules of various payment networks when recovering funds, requesting documentation from merchants, and resolving issues within the applicable networks to minimize/control liability or loss for the bank. Maintain current knowledge of Regulation E and applicable Regulation Z guidelines. Create and post...
Capitol Federal
Topeka, KS, USA
Full Time
