Summary Jewelers Mutual is seeking a dedicated and hardworking Grounds Crew Temp to join our Facilities team. This role is responsible for the upkeep and beautification of the campus grounds through landscaping, lawn care, and general exterior maintenance. The ideal candidate is reliable, takes pride in outdoor work, and is comfortable operating various tools and equipment. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people,...

Summary Customer Care Representatives respond to inquiries from policyholders, prospects, and coworkers through multiple channels of communication.  Uses general insurance and jewelry knowledge gained through education and/or experience to promote personal jewelry insurance to potential policyholders and jewelers. Position involves handling both inbound and outbound customer interactions. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by...

Summary Provides excellent service to policyholders, agents, adjusters, and coworkers over the phone and through written communication. Researches, reviews, prepares initial gathering of information for the Underwriting team to review and determine acceptable risk.  Provides follow-up as necessary.  Consistently meets expectations for quality, accuracy, and timeliness.  Works closely with Personal Lines Underwriters, jewelers, agents and policyholders to fulfill customer and business requests. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products,...

Summary Jewelers Mutual is seeking an experienced, detail-oriented Change Management Analyst to serve as a key contributor to our IT change governance and major incident review practices. This role owns the facilitation and administration of the Change Advisory/Approval Board (CAB), leads After Action Reviews (AARs) and Root Cause Analyses (RCAs) for significant incidents, and develops reporting that enables continuous improvement across Technology. The ideal candidate brings a strong understanding of change management best practices (ITIL or equivalent), excellent facilitation and communication skills, and the ability to partner effectively with both technical and business stakeholders. Why Jewelers Mutual Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values...

Summary The Product Manager II supports product management and product analytics for Jewelers Mutual by helping identify trends in product experience, financial and operational performance, and market/competitor dynamics. This role translates data into clear insights and recommendations that improve profitability, customer value, regulatory compliance, and operational execution. The Product Manager II is a developing subject matter expert who contributes to cross-functional product initiatives, filings, and enterprise projects under guidance from senior product leaders.   Why Jewelers Mutual Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we...

Summary The Senior Network Engineer – Team Lead provides technical leadership and hands-on engineering for the design, implementation, security, and ongoing reliability of the organization’s network infrastructure across campus, WAN, and multi-cloud environments. This role leads day-to-day network operations, drives standards and automation, and manages a small team of network engineers/administrators. This role partners closely with Infrastructure, Security, Cloud, End User, and Application teams to ensure resilient connectivity and secure integration of private, public, and hybrid cloud services. Why Jewelers Mutual Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a...

Summary The Senior Network Engineer provides technical leadership and deep hands-on expertise in Cisco and multi-cloud networking to design, implement, operate, and continuously improve the organization’s network infrastructure. This role leads complex initiatives across LAN/WAN/SD-WAN, cloud connectivity, and network security, ensuring scalable, secure, and highly available services. The Senior Network Engineer owns key aspects of network architecture, standards, monitoring strategy, capacity planning, and lifecycle management, and serves as a subject-matter expert (SME) partnering with infrastructure, security, and application teams to enable reliable hybrid and multi-cloud integrations. Why Jewelers Mutual Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of...

Summary The Client Service Representative (CSR) is responsible for facilitating renewals, providing support to specific producers, and addressing daily client inquiries and issues. The position involves account support for Property & Casualty accounts and might also include support for Specialty business. This role requires a licensed individual, with industry designations preferred (CISR, CIC, or similar).   Why Jewelers Mutual Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most...

Summary At Jewelers Mutual, our customers' needs are the foundation of everything we build. As we continue to expand our products and services, the ability to deeply understand our users becomes more critical than ever. To push innovation and dominate the competition, we must align design decisions with user insights to ensure our solutions not only meet but exceed customer expectations. The UX Researcher is a pivotal role to bridge the gap between business goals and user needs. By bringing a data-driven understanding of our customers' behaviors, motivations, and pain points, this role will enable us to build products that deliver measurable business results while creating a seamless, user-centered experience. Investing in this role ensures that we add focus to solving real customer problems, driving innovation, and increasing customer satisfaction.  Why Jewelers Mutual Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the...

Summary As the Sr. Product Designer, you will be responsible for designing intuitive, engaging, and seamless digital experiences for consumers and jewelers. This role focuses on creating and refining the user experience for a variety of consumer experiences to engage new and existing consumers and jewelers. You will collaborate closely with the product manager, engineers, and cross-functional teams to deliver a cohesive and scalable experience across all touchpoints of the consumer and jeweler journeys. WHY Jewelers Mutual   Jewelers Mutual is the leading specialty insurance company dedicated to serving the jewelry industry. We’ve been protecting jewelry and jewelry businesses for over 100 years, and today, we’re trusted by millions of customers as well as thousands of jewelers, manufacturers, and wholesalers to protect their most valuable jewelry assets.   But we are more than an insurance company. At JM, our mission is to raise the tide of the jewelry...

Summary Jewelers Mutual is seeking an expert Senior Software Engineer, Consumer Experience, to lead the development of high-quality React Native mobile applications, which will become the foundation of our mobile experience. As the foremost React Native expert on our team, you will drive the architecture, design, and implementation of scalable, user-centric mobile applications, while also supporting React web applications where needed. About Jewelers Mutual Jewelers Mutual Group has been protecting the jewelry industry for over 113 years, and we’re now pairing that deep domain expertise with a ground-up technology transformation. Our engineering team in Raleigh is building a serverless, event-driven platform on AWS, a modern data stack on Databricks, and an enterprise AI capability designed to change how insurance works. This is Silicon Valley energy inside a company that’s been earning trust since 1913.   What You'll Do Lead Development of Consumer...

Summary This position is responsible for the support of cloud environments primarily in Azure as well as Google Cloud and AWS. This position focuses on supporting the Cloud environment as well as moving the on-premises environment to Azure Virtual Machines, Microsoft’s PaaS solutions, and SaaS solutions.    About Jewelers Mutual Jewelers Mutual Group has been protecting the jewelry industry for over 113 years, and we’re now pairing that deep domain expertise with a ground-up technology transformation. Our engineering team in Raleigh is building a serverless, event-driven platform on AWS, a modern data stack on Databricks, and an enterprise AI capability designed to change how insurance works. This is Silicon Valley energy inside a company that’s been earning trust since 1913. What You'll Do   Participates in the design process and implements cloud-based solutions.   Migrating on-premises based workloads into cloud infrastructure....

Summary: This role serves as the primary relationship liaison between Jewelers Mutual and our strategic business partners. The Account Manager is responsible for strategizing and delivering personalized approaches to drive results across key performance indicators in support of organizational business plans, while balancing incoming partner requests. Critical functions within this role include onboarding new partners expediently and efficiently, cultivating strong relationships that drive engagement and sales growth, and training partner organizations to promote our insurance products effectively and compliantly. This position works closely with Business Development, Operations and P&L leadership to appropriately influence the direction of the product(s)/program(s). Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially...

Summary As the Senior Product Manager, Core Services, you will take ownership of driving the strategy, vision, and execution of our core services platform. This platform is critical in supporting various business units and ensuring seamless integration across the company. You’ll work closely with cross-functional teams, including product designers, engineers, operations, and business stakeholders, to deliver solutions that are scalable, secure, and meet the needs of internal teams and external clients. In this role, you will lead the development of the product roadmap, prioritizing features and ensuring that the platform evolves to address both immediate business needs and long-term strategic goals. Your work will directly impact the scalability and efficiency of our platform, providing the backbone for multiple business units while fostering innovation and growth. Why Jewelers Mutual Since 1913 we’ve been committed to supporting the Jewelry industry and putting...

Summary  As a Manager, Database Administration, you will play a crucial role in driving the success of our data platform initiatives. You will be responsible for leading a team of database administrators of differing database platforms. Your primary focus will be on ensuring the reliability, scalability, security and performance of our company data. About Jewelers Mutual Jewelers Mutual Group has been protecting the jewelry industry for over 112 years, and we’re now pairing that deep domain expertise with a ground-up technology transformation. Our engineering team in Raleigh is building a serverless, event-driven platform on AWS, a modern data stack on Databricks, and an enterprise AI capability designed to change how insurance works. This is Silicon Valley energy inside a company that’s been earning trust since 1913. What You’ll Do:   Leadership:   Lead and mentor a team of database administrators, providing guidance, support, and professional...

Summary The Senior Risk Analyst will lead enterprise‑wide efforts in data‑informed threat assessment, forecasting, and prevention. This role translates complex, multi‑source data into actionable intelligence and decision support that protects our people, assets, and brand reputation. The Senior Risk Analyst will partner closely with senior leaders, applying advanced analytics to proactively identify risk, measure impact, and prioritize mitigation strategies across the organization. Why Jewelers Mutual Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and...

Summary You will be the tactical engine of a growing AI team, shipping production agents alongside your engineers, unblocking the hard problems, and raising the bar for everyone around you. This is a player coach role: you’ll be deep in the code, mentor the next generation of AI engineers, and make sure the squad delivers real business value sprint after sprint. Leadership here means pull requests and solved problems, not slide decks. About Jewelers Mutual  Jewelers Mutual Group has been protecting the jewelry industry for over a hundred years, and we’re now pairing that deep domain expertise with a ground-up technology transformation. Our engineering team in Raleigh is building a serverless, event-driven platform on AWS, a modern data stack on Databricks, and an enterprise AI capability designed to change how insurance works. This is Silicon Valley energy inside a company that’s been earning trust since 1913. What You'll Do Drive Execution on the AI Squad: Own...

Summary The Core Services squad owns the foundational platform that the rest of our engineering organization builds on top of: Lambda-based microservices, event-driven architecture over Kafka, and infrastructure managed entirely in code through Terraform and Spacelift. This is not a maintenance role. We are actively expanding the platform, and the engineers on this squad shape the patterns that every other squad follows. We are looking for engineers who are serious about their craft and genuinely excited about what AI-assisted development can do for velocity and quality. Claude Code is part of our standard engineering workflow. We expect the people on this team to use it, push its limits, and help us get better at it as an organization. Why Jewelers Mutual  Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking,...

Summary The Client Service Representative (CSR) is responsible for facilitating renewals, providing support to specific producers, and addressing daily client inquiries and issues. The position involves account support for Property & Casualty accounts and might also include support for Specialty business. This role requires a licensed individual, with industry designations preferred (CISR, CIC, or similar). Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most...

Summary Serve with impact. As a Senior Client Service Representative, you’ll be a trusted partner to clients and producers, delivering exceptional service across a complex book of business. You’ll guide junior staff through mentorship, manage renewals with accuracy and care, and respond to daily client needs with professionalism and expertise. In this role, you’ll handle policy changes, maintain precise documentation, ensure regulatory compliance, and support producer partners in meeting client expectations. With strong communication skills and deep insurance knowledge, you’ll help create a streamlined, client-focused experience that strengthens relationships and elevates service quality. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values...