Summary: The Facilities Director is responsible for the strategic direction and day-to-day management of Jewelers Mutual's facilities and facilities team. This role oversees maintenance, security, renovations, infrastructure improvements, budgeting, capital planning, and regulatory compliance to ensure facilities are safe, efficient, and aligned with business needs. The Facilities Director partners closely with employees, leaders, vendors, and contractors to plan, prioritize, and execute facility initiatives while maintaining high service standards and operational reliability. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we...

Summary: The Commercial Lines Insurance Advisor manages a portfolio of mid-to-large revenue tier clients while also generating new business opportunities. The ideal candidate will possess a strong background in insurance, exceptional relationship-building skills, and a proactive approach to client management and business development.  Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for...

Summary: The Commercial Lines Insurance Advisor manages a portfolio of mid-to-large revenue tier clients while also generating new business opportunities. The ideal candidate will possess a strong background in insurance, exceptional relationship-building skills, and a proactive approach to client management and business development.  Salary/Wage Range: $80,000+ up to $110,000 + New Business Commission Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted...

Summary The Client Service Representative (CSR) is responsible for facilitating renewals, providing support to specific producers, and addressing daily client inquiries and issues. The position involves account support for Property & Casualty accounts and might also include support for Specialty business. This role requires a licensed individual, with industry designations preferred (CISR, CIC, or similar). Why Jewelers Mutual Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted...

Summary: The Documentation and Communication Specialist will oversee the standardized procedures and communications for Customer Care. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for excellence. We’re dedicated to fostering growth through collaboration, powered by bold thinking, teamwork, and the passion of our people. Here, you’ll: Move fast and embrace change...

Summary: Customer Care Agents respond to inquiries from prospective policyholders and provide personal jewelry insurance quotes and coverage over the phone (inbound and outbound calls) in our contact center. Customer Care Agents also use digital communications to correspond with new and prospective policyholders.  Anticipated start date: August 31, 2026 Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new...

Summary: Responsible for adjudicating PL, CL, Shipping and CarePlan claims as assigned.  The claims specialist also assists with administrative duties for the department, helping the team effectively negotiate and resolve claims in a timely manner and in accordance with established good faith handling procedures.     Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for excellence....

Summary: Review and direct incoming correspondence to ensure the efficient processing of Commercial Lines transactions for policyholders and/or agents; input new submissions and implement policy modifications in accordance with established criteria Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for excellence. We’re dedicated to fostering growth through collaboration, powered...

Summary Are you ready to make your mark? Jewelers Mutual Group has a mission to raise the tide of the industry and is looking for a Law Specialist to join our collaborative Legal Department to contribute to that mission. This unique position collaborates with other professionals in the Department and across the entire Company to deliver legal and compliance services.    Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our...

Summary: This role serves as the primary relationship liaison between Jewelers Mutual and our partners. The Key Account Manager is responsible for strategizing personalized approaches to drive results across key performance indicators tied to organizational business plans while balancing incoming requests. Critical functions within this role include onboarding new partners efficiently while complying with all contractual agreements, cultivating strong relationships to drive new business growth, training best practices at all levels of partner organizations to ensure regulatory compliance and improve sales. This position works closely with P&L leadership, Business Development, and Operations to appropriately steer performance. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by...

Summary: This role serves as the primary relationship liaison between Jewelers Mutual and our small agency partners. The Associate Account Manager is responsible for servicing the small agency business to drive results across key performance indicators tied to organizational business plans while balancing incoming requests. Critical functions within this role include managing existing personal lines agency relationships and book of business and onboarding new partners efficiently while complying with all contractual agreements.  Additionally, this role will cultivate strong relationships to drive new business growth, train best practices at all levels of partner organizations to ensure regulatory compliance and improve sales. This position works closely with P&L leadership and operations to appropriately steer the direction of the product(s)/program(s).  Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the...

Summary Responsible for designing, developing, and delivering software solutions that support Jewelers Mutual’s products and services. As a contributing member of a cross-functional Agile team, this role participates in all phases of the development lifecycle—from design and implementation through testing and production support—while growing technical expertise and collaborating closely with peers and stakeholders. Why Jewelers Mutual Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most...

Summary Jewelers Mutual is seeking a highly skilled Senior Software Engineer to lead the technical evolution of our agent-facing web applications. As the technical lead for the Partners squad, you will guide the architecture, design, and development of scalable, modern React applications that simplify how agents manage their customers across insurance and non-insurance products. We are at the very beginning of re-imaging our agent experience, which will include modernizing legacy systems and unifying fragmented workflows, with the Partners squad playing a critical role in building an intuitive, cohesive platform for our agent community. While parts of the existing platform leverage older front-end frameworks, the long-term technical direction is firmly focused on React and modern web technologies. We are looking for a leader with deep expertise in React, experience with driving web modernization efforts, and a passion for building intuitive, reliable B2C and B2B applications....

Summary Are you ready to make your mark? Jewelers Mutual Group has a mission to raise the tide of the industry and is looking for a Corporate Counsel to join in that mission. The primary overall responsibility of this position is to contribute to the business objectives of the Company by providing timely and effective legal and compliance counsel and support. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people,...

Summary The Client Service Representative (CSR) is responsible for facilitating renewals, providing support to specific producers, and addressing daily client inquiries and issues. The position involves account support for Property & Casualty accounts and might also include support for Specialty business. This role requires a licensed individual, with industry designations preferred (CISR, CIC, or similar).   Why Jewelers Mutual Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most...

Summary The Director, Policy Administration Solutions, is responsible for the delivery of robust, and scalable solutions needed to run our company with operational excellence and flexibility. The key areas of focus are policy, claims, billing, customer care, document management, and imaging – both on JM’s paper and our partners via the General Agency.  A passion for people focused leadership while levering new disruptive technologies like AI will be key to driving success. The Director partners closely with business leaders to map out strategy, develop plans and deploy new or enhanced products and/or services. The leader must be passionate about creating dependable, open, and agile solutions levering AI, automation, reusable components, and data analytics. The Policy Administration systems will be part of our platform ecosystem and will be leveraged in agreed upon architecture patterns. Beyond tight business relationships, the leader will work closely with Technology peers...

Summary   Product Analyst II is responsible for product development and maintenance including identifying trends in product experience and making appropriate recommendations. This role will have a focus on compliance ensuring regulatory compliance primarily in insurance policy form development, form and rate filing, and other regulatory compliance areas such a service contract filings. Assist in the administration and development of company products, systems, and reports in such a manner to support the specialized protection and financial security provided to our customers.   Why Jewelers Mutual  Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we...

Summary   The Senior BI Developer is responsible for the design, development, and optimization of curated data solutions and enterprise BI capabilities. This role leads cross-functional initiatives, working with Data Engineering, BI, and business stakeholders to deliver strategic, reusable data products, analytical pipelines, and impactful dashboards. The Senior BI Developer provides technical leadership, establishes best practices, and mentors other BI developers to advance organizational data maturity.   What You'll Do  Design, architect, build and maintain scalable business intelligence solutions across the enterprise   Lead cross-functional collaboration with Data Analysts, Data Engineers, Test Engineers, and business stakeholders to ensure delivery of end-to-end solutions   Translate complex business needs into enterprise level technical designs, data models, and BI solutions.   Partner with the data engineer and data platform...

Summary The Jeweler Solutions Manager serves as the operational owner of assigned programs, responsible for monitoring program performance, maintaining profitability, and ensuring overall program health. This role manages the day-to-day execution and performance of programs while identifying opportunities to improve operational efficiency, customer experience, and financial results. The position works closely with P&L leadership, Product Management, Relationship Management, Legal, and Sales to evaluate program performance trends and coordinate adjustments needed to support program sustainability and growth. The role provides indirect leadership by coordinating cross-functional efforts and driving program initiatives that support overall business objectives. The Jeweler Solutions Manager plays a key role in ensuring programs remain competitive, financially sound, and operationally effective. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting...

Summary The Finance Information Systems Analyst at Jewelers Mutual serves as a key partner to Accounting, Finance, and Technology teams by supporting and enhancing financial systems that enable accurate reporting, efficient processes, and strong data integrity. This role is responsible for analyzing business needs, maintaining finance-related applications, troubleshooting system issues, and helping drive continuous improvement across financial operations. The position combines accounting knowledge, systems expertise, and cross-functional collaboration to ensure financial technology solutions align with business objectives and operational requirements. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and...