Our General Claims department in Hammonton, NJ is looking for a Property Damage Representative candidate who has excellent communication skills as well as strong organizational and time management skills.  We are looking for talent with and without prior experience in the insurance industry. Hours: Monday through Friday, 8:45 a.m. to 5:00 p.m. with work from home opportunities after training is complete. Salary: The level and salary is commensurate with direct experience and credentials.  Level I - $49,871.25 - $65,890.50 annually based on experience  Level II - $57,286.45 - $87,128.60 annually based on experience  Sr. Level - $75,784.15 - $100,286.55 annually based on experience Responsibilities Appropriately handle, settle and close property damage (automobile) claims by bringing a prompt and amicable resolution Verify coverage, open claims, contact parties involved Verify and investigate information presented by first and third party claimants...

The First Notice of Loss Associate serves as the first point of contact for policyholders, claimants or other parties reporting claims. They are responsible for addressing customer inquiries concerning the claim process and collecting essential details about the incident, to accurately and efficiently establish new Auto, Property and Commercial claims. Tuesday to Saturday (8:15am-4:30pm). This includes a 5% shift differential. The start date for this opportunity is set for 01/05/2026. Essential Duties and Responsibilities: Receive initial reports of loss or damage from policyholders, claimants or other parties. Accurately process information into the system for assignment to an adjuster. Address customers’ questions and concerns related to the claims process and procedures and offer clear instructions on the next steps. Determine appropriate coverage and complete necessary follow-ups in a timely manner. Navigate systems with proficiency to access appropriate...

The Systems Administrator, Associate is responsible for assisting with administering and support of Enterprise packaged solutions. From initial planning through delivery and post production support, assist team members with; validation and alignment of business requirements from a technical perspective into working solutions, solution installation / maintenance, supporting implementation of solutions, ensuring they work collaboratively with other business applications, operational support, and building understanding through team consultation to ensure accuracy of solutions according to service level agreements. This is a technical role that will participate in all phases of the software development lifecycle including analysis, design, development, testing phases. This role includes building technical expertise through team consultation and project integration, establishing an understanding of Enterprise packaged software functions and capabilities, and learning how these...

New Jersey Manufacturers Insurance Company (NJM) was founded in 1913 by a group of manufacturers seeking to provide cost-effective, safety conscious and financially secure workers' compensation insurance for their workers. From inception the Company has operated as a mutual, with a focus on the needs of its policyholders. Today, NJM Insurance Group, is a leading mid-sized U.S. property and casualty insurance company with 90 consecutive years of A+ financial strength ratings by AM BEST. Due to exceptional employee experience, NJM has been included on the latest Forbes List of Best Employers in New Jersey for the fourth year in a row. The NJM reputation for being a top provider of outstanding customer service was reaffirmed by the most recent J.D. Power Auto Insurance Claims Survey. The Claims Team is seeking an Appraisal Assignment Coordinator who will distribute assignments to Appraisers based on territory and capacity. Essential Duties and Responsibilities: Essential...

Consider joining NJM’s 2026 Paid Summer Intern Program!  This is a robust program that includes: Lunch with our leaders. Meaningful work where you are a contributor and collaborator. Team Intern Project: Researching and presenting a business question to our top leaders. Leader Presentations: Insurance Industry, Key Departments and how they work and more. Informational interviews in areas you want to learn more about. Intern Fun: Night at the Trenton Thunder Game Volunteer activities to give back to the community in which we serve. Networking events Game days Here is what our interns said about us! John: “NJM is a place to learn and grow. The community is truly special.” Kyle: “I cannot recommend this internship enough to other students! The SIU internship has become a cornerstone of my professional and academic development and has laid a foundation for my future endeavors.” Maggie: “People are here to help, and we are here to learn.”...

Consider joining NJM’s 2026 Paid Summer Intern Program!  This is a robust program that includes: Lunch with our leaders. Meaningful work where you are a contributor and collaborator. Team Intern Project: Researching and presenting a business question to our top leaders. Leader Presentations: Insurance Industry, Key Departments and how they work and more. Informational interviews in areas you want to learn more about. Intern Fun: Night at the Trenton Thunder Game Volunteer activities to give back to the community in which we serve. Networking events Game days Here is what our interns said about us! John: “NJM is a place to learn and grow. The community is truly special.” Kyle: “I cannot recommend this internship enough to other students! The SIU internship has become a cornerstone of my professional and academic development and has laid a foundation for my future endeavors.” Maggie: “People are here to help, and we are here to learn.”...

New Jersey Manufacturers Insurance Company (NJM) was founded in 1913 by a group of manufacturers seeking to provide cost-effective, safety conscious and financially secure workers' compensation insurance for their workers. From inception the Company has operated as a mutual, with a focus on the needs of its policyholders. Today, NJM Insurance Group, is a leading mid-sized U.S. property and casualty insurance company with 90 consecutive years of A+ financial strength ratings by AM BEST. Due to exceptional employee experiences, NJM has been included on the latest Forbes List of Best Employers in New Jersey for the fourth year in a row. The NJM reputation for being a top provider of outstanding customer service was reaffirmed by the most recent J.D. Power Auto Insurance Claims Survey. Over the last five years, the Company has focused on a strategic plan that calls for it to become a regional property & casualty insurer and has transitioned away from its affinity-based...

NJM's General Claims Legal department is seeking a PIP Appeal and Litigation (PAL) Adjuster who will be responsible for conducting a complete and thorough investigation on assigned claims and manage those claims through their life cycle. Job Responsibilities: Review, evaluate and process incoming Pre-Litigation Appeals in accordance with the PIP Internal Appeal Procedures. Review, manage and update litigated files to maximize litigation resources and ensure legal outcomes consistent with NJM litigation strategy. Evaluate and process all claims, settlements and awards consistent with the proper regulatory, statutory and NJM guidelines for the governing time periods. Communicate timely and effectively with defense counsel in preparing for trial/arbitration and attend legal proceedings as appropriate. Collaborate and communicate cross-departmentally regarding claims and appeals handling related to pending litigation. Required Skills & Qualifications: Minimum 3...

Reporting to the Administrator, Worker’s Compensation Legal , the successful candidate will be responsible for leading the management and delivery of support services from the department’s Legal Assistant, Paralegal and IME Coordinator teams.  Leveraging technical expertise, the WC Legal Support Administrator (which is the formal NJM job title) will be tasked with strategically aligning the support units services to promote efficient representation of policyholder interests while collaborating with department leadership to meet the department’s evolving support needs. The official NJM job title is Administrator, WC Legal Support.   Essential Duties and Responsibilities: Partner with WC Legal Management team to establish and improve processes and procedures in alignment with the strategic plan. Develop Key Performance indicators and department metrics which improve workflow and support workforce management. Develop and lead strategic initiatives to accommodate business...

Consider joining NJM’s 2026 Paid Summer Intern Program!  This is a robust program that includes: Lunch with our leaders. Meaningful work where you are a contributor and collaborator. Team Intern Project: Researching and presenting a business question to our top leaders. Leader Presentations: Insurance Industry, Key Departments and how they work and more. Informational interviews in areas you want to learn more about. Intern Fun: Night at the Trenton Thunder Game Volunteer events to give back to the community in which we serve Networking activities Game days Here is what our interns said about us! John: “NJM is a place to learn and grow. The community is truly special.” Maggie: “People are here to help, and we are here to learn.” Joe: "I truly cannot imagine having interned at someplace other than NJM over the past year. I consider myself so extremely lucky to have had this excellent opportunity!" Job Description...

Do you have a passion for customer service? Are you looking for a company that offers you more? Come talk to NJM Insurance Group, a 5 - time recipient of the Forbes Best Employers in New Jersey about joining our Contact Center! Join a best-in-class team that has been certified by J.D. Power for providing personal lines customers with an exceptional Auto Claims Experience - 7 years in a row ! Our Contact Center team enjoy: Salary begins at $49,871.25 with the potential to earn more if you are licensed with experience (Salary is commensurate with experience and credentials) Company paid training and professional state licensure. Potential annual bonus incentive worth up to 7.5% of your first year’s base salary Hybrid work schedule once training is completed An outstanding benefits package (outlined below), including a 401k with a dollar for dollar match up to 8% The Opportunity NJM is seeking talented, friendly customer service orientated...

The Workers Compensation department is searching for a Claims Account Specialist (I). The Claims Account Specialist will be responsible for contacting all parties involved in the claim, gathering, and securing all necessary information to effectively evaluate the claim and implement an action plan to manage the claim. The Claims Account Specialist will work with and communicate to NJM policyholders, injured workers, medical providers, NJM Medical Services Administration Department, the NJM Special Investigation Unit, WC Legal Staff, other departments within NJM, and vendors as needed. This is an entry level position in the Claims Account track that will require consistent supervision, guidance and coaching in the skill development of the role. Hours: Monday-Friday, specific hours are subject to selected start time between 8am-9am pending supervisory approval Essential Duties and Responsibilities: Execute on strategic and operational goals and objectives of...

Do you have a passion for customer service? Are you looking for a company that offers you more? Come talk to NJM Insurance Group, a 5 - time recipient of the Forbes Best Employers in New Jersey about joining our Contact Center! Join a best-in-class team that has been certified by J.D. Power for providing personal lines customers with an exceptional Auto Claims Experience - 7 years in a row ! Our Contact Center team enjoy: Salary begins at $49,871.25 with the potential to earn more if you are licensed with experience (Salary is commensurate with experience and credentials) Company paid training and professional state licensure. Potential annual bonus incentive worth up to 7.5% of your first year’s base salary Hybrid work schedule once training is completed An outstanding benefits package (outlined below), including a 401k with a dollar for dollar match up to 8% The Opportunity NJM is seeking talented, friendly customer service orientated...

The Complex Claims Supervisor will utilize their knowledge of Workers’ Compensation Claims to guide staff on complex and high severity claims involving quality medical care and rehabilitation. This position will supervise claims staff and provide support to ensure achievement of appropriate claim outcomes through consistent execution of best claims practices. Hours: Monday-Friday, specific hours are subject to selected start time between 8am-9am pending supervisory approval This opportunity can be based out of the NJM- Hammonton or Trenton office. Travel to the NJM- Hammonton office will be required on certain days. Essential Duties and Responsibilities: Develop, recommend, and implement departmental objectives consistent with company business goals, guidelines, and programs Assist with developing and executing strategic and operational goals and objectives for the WCC department Recommend process improvement where applicable to best improve the...

Reporting to the QC Supervisor, the Quality Control & Compliance Associate is responsible and accountable for conducting complete and thorough reviews of medical bills and participating in targeted compliance and process audits to support the department.  This role also supports the QC Supervisor in completing compliance checklist reviews for both PIP and Workers’ Compensation Claims.  Essential Duties and Responsibilities: Assist the QC Supervisor in completing PIP and WC compliance checklist reviews. Gather exhibits required, identify items needing sign off from other departments, and assist with compiling regulations for sign off.  Establish audit parameters/thresholds, gather and compile data for closed claim and process audits for all identified business units as specified by Department Supervisor.  Prepare target audit samples using SAS EG, Excel, and/or other tools. Collect and report audit findings. Consolidate data into report for supervisor review....

Reporting to the Workers' Compensation (WC) Training and Quality Assurance Management Supervisor, the WC Quality Assurance/Compliance Analyst is responsible for ensuring adherence to state and federal regulations, identifying and minimizing risks, and adherence to company policies and procedures for multiple jurisdictions. This position requires partnering with various external customers and all levels of internal management to analyze and communicate findings, recommend solutions and work collaboratively in the development of meaningful action plans . This position is Hybrid requiring 3 days in the office and 2 days remote. There is flexibility to be based in Hammonton, West Trenton, or Parsippany .   Essential Duties and Responsibilities: Assist with coordinating quality and compliance audits/reviews including pre-work such as audit program development and file selection, assuring the review process is proper and timely. Conduct WC Claim...

The Mail & Document Processor, Associate is responsible for, but not limited to, handling all incoming NJM, policyholder, and claim related correspondence.  They are responsible for ensuring and maintaining customer satisfaction according to company standards with regard to timeliness, accuracy, availability, document identification, data entry and quality review of scanned documents. Key tasks include sorting incoming mail, operating various types of scanners for the creation of electronic documents, and data entry. This role does require working in the NJM- West Trenton office.  Schedule:  Mon-Fri 8:00 AM - 4:15 PM. Essential Duties and Responsibilities: Ability to sort all incoming mail (both physical and electronic) accurately and identify documents according to pre-established business rules within a designated timeframe. Ability to operate department scan equipment to produce high-quality images and understand how to adjust scanned images using...

NJM Insurance Group (NJM), a top-rated insurance company, is looking for a Personal Injury Protection Representative who has excellent communication skills as well as strong organizational and time management skills.  We are looking for talent with and without prior experience in the insurance industry. Schedule: Monday through Friday (8:45AM- 5PM) Position is based out of the NJM- Parsippany Office. Hybrid: 3 days in office, 2 days remote once training is completed Essential Duties and Responsibilities: Review PIP coverages and/or identify coverage issues and investigate and analyze the loss event, the injury and other relevant information to make a determination as to coverage and course of action. Evaluate claims for fraud indicators and potential underwriting issues and process appropriate referrals. Conduct activities in compliance with state and company regulations and guidelines.  Render final coverage determination within regulatory guidelines:...

Consider joining NJM’s 2026 Paid Summer Intern Program!  This is a robust program that includes: Lunch with our leaders. Meaningful work where you are a contributor and collaborator. Team Intern Project: Researching and presenting a business question to our top leaders. Leader Presentations: Insurance Industry, Key Departments and how they work and more. Informational interviews in areas you want to learn more about. Intern Fun: Night at the Trenton Thunder Game Two volunteer events to give back to the community in which we serve. Networking activities Weekly game days Here is what our interns said about us: John: “NJM is a place to learn and grow. The community is truly special.” Kyle: “I cannot recommend this internship enough to other students! The SIU internship has become a cornerstone of my professional and academic development and has laid a foundation for my future endeavors.” Maggie: “People are here to help, and we...

Here at NJM, we are seeking a Telephone Operator/Receptionist in our Parsippany office. This opportunity is hybrid and does require you to work in the office and at home. Hybrid Schedule: 4 days in the office, 1 days at home. Schedule : Must be available to work Monday to Friday ( 8:00AM- 4:15PM or 8:45 AM -5:00PM) Job Responsibilities Answer and direct incoming calls promptly and professionally Greet walk-in lobby customers in a timely and professional manner. Perform general receptionist duties.     Demonstrate the knowledge and ability to ask pertinent questions which will allow calls to be directed to the appropriate party. Proficiently utilize training and computer resources to answer questions from internal and external customers. As business needs allow, learn, and perform additional administrative tasks which support the Call Center Job Requirements Excellent customer service and communication skills General computer...