A Workers' Compensation Nurse Case Manager coordinates and manages the medical care of injured employees throughout the workers' compensation claim process. Responsibilities include evaluating medical needs, assessing treatment progress, identifying barriers to recovery, educating stakeholders, and ensuring care is delivered in accordance with workers' compensation regulations and best practices. The official NJM job title is Medical Management Coordinator II/Telephonic Nurse Case Manager. The position requires the nurse to work and communicate with other members of the Medical Management team in addition to the Workers' Compensation (WC) Claims team, WC Claims Supervisors, and other team members. Essential Duties and Responsibilities: Demonstrate knowledge, skills, and competency in the application of case management standards of practice. Develop and provide ongoing support of the rehabilitation plan through comprehensive assessment, planning, implementation, and...

The MCS department is searching for a PIP Claims Assistant . Reporting directly to the PIP Administrator/Supervisor, the PIP Claims Assistant supports the PIP Department by performing assigned claim functions and tasks. The position requires the assistant to work and communicate with the PIP Claims Representatives, PIP Supervisors, and other team members. The position also interacts with NJM policyholders, associated injured parties or their legal representatives, medical providers, and other departments within NJM, as needed. Hours Monday-Friday, specific hours are subject to selected start time between 8am-9am pending supervisory approval. Hybrid opportunity after training is completed (3 days in office, 2 days remote) Essential Duties and Responsibilities: Essential functions of this job are listed below in order of priority. Reasonable accommodations may be made to enable individuals to perform the essential duties. Regular and predictable onsite attendance is an...

The Sr. Telecom Apps Software Engineer (official NJM job title) will have extensive knowledge of the NICE CX1 platform and is responsible for the design and development of voice/email/chat solutions on the NICE suite of applications used by contact center staff.  The person in this role will be the technical lead for IT and will be expected to translate software requirements into working solutions within the existing IVR application framework. The person serving this role will also be responsible for monitoring and troubleshooting systems for optimal performance. ESSENTIAL DUTIES & RESPONSIBILITIES : Customer support and troubleshooting Perform analysis and resolve telecom related issues and service requests in a timely manner. Assist immediate team members, extended IT team members and vendors to resolve complex and cross product issues. Interact with vendor support and provide adequate communication about problem resolution. Proactively monitor systems and take...

NJM Insurance Group, is a leading mid-sized U.S. property and casualty insurance company with 90 consecutive years of A+ financial strength ratings by AM BEST. Due to exceptional employee experience, NJM has been included on the latest Forbes List of Best Employers in New Jersey for the fourth year in a row. The NJM reputation for being a top provider of outstanding customer service was reaffirmed by the most recent J.D. Power Auto Insurance Claims Survey. Over the last five years, the Company has focused on a strategic plan that calls for it to become a regional property & casualty insurer and has transitioned away from its affinity-based membership model. To that end, the Company has added an independent agency model for new lines of middle and large commercial and has more than doubled its product offerings. NJM now offers its various products to businesses across New Jersey, Pennsylvania, New York, Maryland, Delaware, and Connecticut. The Medical Claim Services (MCS)...

The First Notice of Loss Associate serves as the first point of contact for policyholders, claimants or other parties reporting claims. They are responsible for addressing customer inquiries concerning the claim process and collecting essential details about the incident, to accurately and efficiently establish new Auto, Property and Commercial claims. Schedule: Monday-Friday (9:30am-5:45pm) with one Saturday per month (8:30am-4:30pm) Essential Duties and Responsibilities: Essential functions of this job are listed below in order of priority. Reasonable accommodations may be made to enable individuals to perform the essential duties. Regular and predictable onsite attendance is an essential function of the job. Receive initial reports of loss or damage from policyholders, claimants or other parties. Accurately process information into the system for assignment to an adjuster. Address customers’ questions and concerns related to the claims process and procedures...

General Summary:  A brief description of the main purpose for this position. The Litigation Processor Supervisor is responsible for overseeing the processing of all incoming/outbound General Claims Summons and Complaints and PIP Litigation filings, related letter processing and bill processing of their respective team.  The Supervisor also oversees the team’s legal bill payment responsibilities. The Supervisor will also interact with GC Leadership, NJM staff attorneys and NJM defense firms, NJM policyholders, and other departments within NJM as needed. Essential Duties and Responsibilities: Essential functions of this job are listed below in order of priority. Reasonable accommodations may be made to enable individuals to perform the essential duties. Regular and predictable onsite attendance is an essential function of the job. Ensure effective and efficient management of all work to include monitoring of workload, productivity and quality of work to maximize operational...

The Real Time Analyst position plays a crucial role in monitoring and managing the performance of the Contact Center in real-time. This role is responsible for real-time monitoring of queues, ensuring the correct number of agents are available to answer forecasted volume of incoming calls across all queues and intervals within the contact center environment. They will be accountable for monitoring critical business operations and performance indicators at an interval level in real-time. Hybrid schedule available with 3 days in office and 2 days work from home. Schedule: Monday-Friday (9:45AM - 6PM) and every Saturday (8:30AM- 4:45PM) One weekday (Tuesday-Friday) and Sundays off Includes a 5% shift differential once training is completed Essential Duties and Responsibilities: Essential functions of this job are listed below in order of priority. Reasonable accommodations may be made to enable individuals to perform the essential duties. Regular and predictable...

NJM Insurance Group, is a leading mid-sized U.S. property and casualty insurance company with 90 consecutive years of A+ financial strength ratings by AM BEST. Due to exceptional employee experience, NJM has been included on the latest Forbes List of Best Employers in New Jersey for the fourth year in a row. The NJM reputation for being a top provider of outstanding customer service was reaffirmed by the most recent J.D. Power Auto Insurance Claims Survey. Over the last five years, the Company has focused on a strategic plan that calls for it to become a regional property & casualty insurer and has transitioned away from its affinity-based membership model. To that end, the Company has added an independent agency model for new lines of middle and large commercial and has more than doubled its product offerings. NJM now offers its various products to businesses across New Jersey, Pennsylvania, New York, Maryland, Delaware, and Connecticut. NJM’s Commercial Lines department...

The Identity and Access Management Engineer, Principal provides technical leadership across identity, authentication, authorization, privileged access, cloud security, governance, and automation, while supporting broader Azure and Microsoft 365 technologies. The position partners with cybersecurity, infrastructure, application, and architecture teams to deliver secure, resilient, and scalable enterprise solutions. Responsibilities: Architect, implement, administer, and support enterprise identity and access management solutions, including Microsoft Entra ID, Active Directory, and hybrid identity services. Design and manage Entra ID capabilities, including Conditional Access, authentication methods, MFA, passwordless authentication, Identity Protection, Enterprise Applications, App Registrations, PIM, managed identities, and RBAC. Design and support authentication, authorization, federation, SSO, and identity integrations using SAML, OAuth, OIDC, certificates, and modern...

Our General Claims department in Hammonton, NJ is looking for a Property Damage Representative candidate who has excellent communication skills as well as strong organizational and time management skills.  We are looking for talent with and without prior experience in the insurance industry. Hours: Monday through Friday, 8:45 a.m. to 5:00 p.m. with work from home opportunities after training is complete. Salary: The level and salary is commensurate with direct experience and credentials.  Level I - $51,120.55 - $67,542.80 annually based on experience  Level II - $58,737.25 - $89,324.95 annually based on experience  Sr. Level - $77,698.40 - $102,805.30 annually based on experience Responsibilities Appropriately handle, settle and close property damage (automobile) claims by bringing a prompt and amicable resolution Verify coverage, open claims, contact parties involved Verify and investigate information presented by first and third party claimants...

The Product Development Manager is responsible for supporting the design, enhancement, and ongoing management of NJM’s personal auto, homeowners, and umbrella products across the company’s operating footprint. This newly created position is accountable for evaluating product performance, analyzing market trends, and identifying opportunities to improve product competitiveness and profitability. The role is also responsible for conducting research, developing recommendations, and collaborating with actuarial, underwriting, claims, compliance, IT, and other business areas to implement product changes and strategic initiatives. In addition, the position ensures alignment with regulatory requirements and organizational objectives, contributing to product strategy and supporting NJM’s growth and performance goals. Essential Duties and Responsibilities: Essential functions of this job are listed below in order of priority. Reasonable accommodations may be made to enable...

NJM’s WC Claims Department is seeking an experienced Claims Specialist, Sr. who lives in Western or Central PA to provide on-site service to our policyholders and agents in that area.   This is a 100% remote position which includes virtual claims handling for customers in any area of PA and possibly MD, DE or CT as needed.   At NJM, our WC Claims Department empowers our employees to focus on delivering guidance and empathy to our customers.  As a department driven by service and customer advocacy, we are committed to providing transparent, empathetic support and collaborative engagement during the life of a claim. The WC Claims Department takes pride in being a key component in the growth and success of our policyholders’ business operations. To meet these expectations, WC Claims Specialists are supported by a dedicated call center who can field calls for them and other specialized units who are responsible for setting reserves, making permanency payments, and following...

This role will be responsible for developing, configuring and customizing business applications under the guidance of the team lead or a senior JAVA developer. The JAVA Developer will work in a highly collaborative environment as part on an agile delivery team. Essential Duties and Responsibilities : Code, configure, develop, and debug functionality in core systems in accordance with architectural guidelines and defined best practices under the guidance of a senior developer, this includes: screens, data model, batches. Plan, initiate, and conduct unit and integration testing of applications. Provide accurate and reliable estimates. Consistently deliver work on time and of high quality. Understand and work from business requirements documentation (user stories, use cases, as well as traditional software requirements specifications). As a part of an agile project team, share technical and product knowledge with other team members. Support and troubleshoot production...

NJM Insurance Group, is a leading mid-sized U.S. property and casualty insurance company with 90 consecutive years of A+ financial strength ratings by AM BEST. Due to exceptional employee experience, NJM has been included on the latest Forbes List of Best Employers in New Jersey for the fourth year in a row. The NJM reputation for being a top provider of outstanding customer service was reaffirmed by the most recent J.D. Power Auto Insurance Claims Survey. NJM has focused on a strategic plan that calls for it to become a regional property & casualty insurer and has transitioned away from its affinity-based membership model. To that end, the Company has added an independent agency model for new lines of middle and large commercial and has more than doubled its product offerings. NJM now offers its various products to businesses across New Jersey, Pennsylvania, New York, Maryland, Delaware, and Connecticut. NJM’s Commercial Lines department conducts business for...

The Commercial Claims department is seeking a Commercial Claims Specialist II . A Claims Specialist handles all lines of Commercial business including coverage issues and litigation exposures. The Commercial Claims Specialist II is a disciplined self-starter with outstanding communication & customer service skills. Has developed coverage skills, negotiation experience, and is a creative & analytic proactive problem solver. Also, can prioritize work assignments, is an independent worker but can work as a member of the team. Individuals should be decisive, "own" the decisions they make, and the work produced, responsible, dependable and developing presentation skills. This position can be based in our Hammonton or West Trenton, NJ Offices. Once the full time training in the office is complete , the schedule will be Hybrid; 3 days in the office and 2 days at home. There is no option for fully remote. Schedule: Monday-Friday, specific hours are subject to...

As a Quality Engineer, you'll be responsible for functional and automation testing of NJM’s business applications. We are looking for an innovative Software Quality Engineer who can leverage Generative AI technologies to enhance testing effectiveness, efficiency, and coverage while maintaining human oversight and accountability. In this role, you will design, build, and maintain automated test suites across different applications, working closely with Developers, Functional Analysts, Product Owners, and Project Managers to ensure reliable, high-quality releases. Essential Duties and Responsibilities: Work in an agile, small team environment with a focus on speed and quality Review business and technical requirements to develop comprehensive test strategies, test plans, and test cases Design, develop, and maintain reusable test automation scripts to enable faster regression/delivery cycles Perform manual and automated testing to ensure alignment with software...

There’s never been a better time to join NJM!  With a nationally ranked reputation for outstanding customer service and a history that spans more than a century, NJM is a leading provider of worker’s compensation, automobile and homeowners’ insurance in New Jersey.  Become a member of our team and you’ll be part of company who operates for the sole benefit of its policyholders and is committed to maintaining the highest levels of service.  Team members are offered a competitive compensation. NJM's Facility Operations Team is seeking a Technology Leader (the official NJM title is Technology Leader, Facility Operations, Senior)  is responsible for the administration, support, integration, and continuous improvement of technology systems that support facility operations, building infrastructure, and maintenance management. This position serves as the primary technical resource for Facility Operations technology platforms, including Building Automation Systems (BAS), Computerized...

The Functional Analyst, Senior is responsible for gathering, analyzing, and documenting business or system processes and requirements for NJM’s applications. This role will work closely with all Project, Business team members and Solution Owners throughout the project lifecycle. This role may be required to lead other team members and coordinate work efforts, assist in problem and solution scoping, effectively communicate requirements, and may get involved in quality assurance. Essential Duties and Responsibilities: Strategy Analysis: Consistently support the alignment of business strategy with system implementations by assisting in the support of the FA team. Business Analysis/Elicitation Skills : Consistently ensure that the business need is understood and articulated clearly by performing, and assist in supporting the FA team members. Requirements Life Cycle Management: Consistently achieving deliveries that reflect business outcomes by collaborating with the...

General Summary:   The PL Product Development Portfolio Lead is responsible for effectively leading the PL Product Development portfolio.  This Lead will drive Product Development execution from ideation to design. The role partners with Product Development leadership, senior business leaders, Actuarial, State Management, Underwriting, Claims, Marketing, Finance and to transform the business by driving strategic priorities that support profitable growth across the portfolio.   Leadership ·         Actively contributes to execution of Product Development initiatives through collaborative leadership, conflict resolution, resource prioritization and roadmap planning. ·         Lead discussions with business owners and senior stakeholders to define priorities, clarify goals, and support strategic decision making. ·         Promote collaboration, alignment and change management across stakeholder groups through transparent communication of roadmaps, status, issues and risks....

Formal NJM Title: Commercial Lines Distribution Representative / Sr. Distribution Representative - Maryland / Delaware Territory Department Name:  Commercial Lines Sales Position Reports To:  Administrator, CL Sales Job Location: Maryland market General Summary:  Do you have a strong network with property and casualty insurance brokers in the greater Maryland / Delaware area? Do you have prior experience in Commercial Lines Sales, Commercial Lines Production Underwriting, or as a Broker Relationship Manager in Commercial Lines? If so, this is the perfect opportunity for you! This position offers a generous base of $90,000 to $135,000 (commensurate with relevant experience) with a quarterly and annual incentive opportunity that has the potential to add a significant amount to your total compensation annually . You are also eligible for our incredible benefits package, which includes a 401k with a dollar for dollar match up to 8% with immediate vesting and an...