Supervisor, Compliance - Commercial Lines

NJM Insurance Group, is a leading mid-sized U.S. property and casualty insurance company with 90 consecutive years of A+ financial strength ratings by AM BEST. Due to exceptional employee experience, NJM has been included on the latest Forbes List of Best Employers in New Jersey for the fourth year in a row. The NJM reputation for being a top provider of outstanding customer service was reaffirmed by the most recent J.D. Power Auto Insurance Claims Survey.

Over the last five years, the Company has focused on a strategic plan that calls for it to become a regional property & casualty insurer and has transitioned away from its affinity-based membership model. To that end, the Company has added an independent agency model for new lines of middle and large commercial and has more than doubled its product offerings. NJM now offers its various products to businesses across New Jersey, Pennsylvania, New York, Maryland, Delaware, and Connecticut.

NJM’s Commercial Lines department conducts business for policyholders and preferred agencies within the Mid-Atlantic region, specifically NJ, PA, NY, MD, DE, CT. Products include Commercial Auto, G/L, Workers Comp, BOP, Excess/Umbrella, and Package. The Commercial Lines function encompasses Underwriting, Sales, Operations, Premium Audit, Product Management, Product Development, Loss Prevention and Business Process Unit.

The Compliance Supervisor manages day-to-day activities of the compliance team, responds to regulatory inquiries, serves as a liaison between Key Business Stakeholders. May also oversee quality assurance programs. This role ensures that compliance operations meet regulatory and organizational standards while supporting team development and department-wide initiatives.

Essential Duties and Responsibilities:

Essential functions of this job are listed below in order of priority. Reasonable accommodations may be made to enable individuals to perform the essential duties. Regular and predictable onsite attendance is an essential function of the job.

• Oversee compliance audit activities (may include QA), assign work to team members, and ensure timely, accurate, and high-quality completion of deliverables.
• Communicate compliance results to key stakeholders; identify and communicate trends and develop action plans as needed.

Oversee completion of department compliance checklist reviews and support completion of other department reviews as needed. Coach, assess, and develop compliance staff, including conducting performance evaluations and providing ongoing feedback.

• Serve as the primary point of contact for regulatory inquiries and coordinate responses with Key Business Unit stakeholders.
• Monitor team workloads, performance, and process adherence to ensure alignment with compliance standards and operational expectations.  Identify areas of nonconformance and recommend actions.
• Represent the compliance team in cross-functional meetings and support departmental initiatives.
• Lead initiatives for continuous improvement.
• Support other projects as needed to advance department goals and objectives.

Required Qualifications:

Knowledge, skills & abilities, experience, minimum & desired education, certification and/or license requirements.

• 5-7 years of relevant experience in compliance, auditing, regulatory operations, quality assurance
• High school diploma or GED required.
• Demonstrated leadership ability, including coaching, developing, and evaluating team members.
• Expert knowledge of regulatory compliance principles and audit methodologies.
• Strong communication skills, including the ability to represent compliance in cross-functional settings.
• Ability to make operational decisions and ensure consistent application of compliance standards.
• Strong problem solving and analytical skills.
• Commercial Lines knowledge is required.

Preferred Qualifications:

Preferred education, experience, and additional skills that enhance success in the role.

• Previous supervisory experience.
• Bachelor’s degree in Business, Accounting, Law, Data Analytics, or a related field.
• Experience managing QA programs or coordinating regulatory audit responses.
• Experience partnering with Key Business Unit stakeholders and regulatory agencies.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.

NJM reserves the right at any time to amend, add or delete any aspect of the job description for this position based on business needs.

Compensation: Salary is commensurate with experience and credentials.