Job Description: Job Title: Customer Experience Representative Department : Contact Center – Lawrence, KS Employment Type: Full-Time About Capitol Federal At Capitol Federal Savings Bank , we are committed to helping individuals, families, and communities achieve financial success. With a long-standing tradition of integrity, service, and financial stewardship, we strive to deliver exceptional banking experiences to every customer we serve. Our team members are the foundation of our success. We believe in fostering a supportive environment where employees can grow professionally, contribute meaningfully, and build rewarding careers. Position Summary The Customer Experience Representative is responsible for receiving incoming calls and determining the products, services or resources that the caller may require (or could benefit from).  You will also provide direct support services to customers or connect them with a staff member in the appropriate...

Job Description: Job Title: Personal Lines Account Executive Location: Overland Park, KS Employment Type: Full-Time About Capitol Federal At Capitol Federal Savings Bank , we are committed to helping individuals, families, and communities achieve financial success. With a long-standing tradition of integrity, service, and financial stewardship, we strive to deliver exceptional banking experiences to every customer we serve. Our team members are the foundation of our success. We believe in fostering a supportive environment where employees can grow professionally, contribute meaningfully, and build rewarding careers. Position Summary We’re hiring a Personal Lines Account Executive to support a growing insurance agency. This role is responsible for managing and retaining the agency’s house account book of personal lines business while delivering a proactive, consultative client experience. This role serves as the primary relationship owner for assigned...

Job Description: Job Title: Customer Service Associate (CSA) Location: Topeka, KS Employment Type: Full-Time About Capitol Federal At Capitol Federal Savings Bank , we are committed to helping individuals, families, and communities achieve financial success. With a long-standing tradition of integrity, service, and financial stewardship, we strive to deliver exceptional banking experiences to every customer we serve. Our team members are the foundation of our success. We believe in fostering a supportive environment where employees can grow professionally, contribute meaningfully, and build rewarding careers. Position Summary The CSA will assist customers with all types of account transactions including teller transactions. The CSA will advise customers on company products and services to meet their personal financial goals. This position is responsible for accurately processing financial transactions and being an effective source of information for our...

Job Description: Job Title: Financial Advisor Location: Overland Park, KS Employment Type : Full-Time About Capitol Federal At Capitol Federal Savings Bank , we are committed to helping individuals, families, and communities achieve financial success. With a long-standing tradition of integrity, service, and financial stewardship, we strive to deliver exceptional banking experiences to every customer we serve. Our team members are the foundation of our success. We believe in fostering a supportive environment where employees can grow professionally, contribute meaningfully, and build rewarding careers. Position Summary This position is responsible for managing an individual portfolio through the development and servicing of investment relationships. Promotes the relationship banking concept through deposit accounts and other banking services to prospective and existing customers. Applies advanced knowledge of investment principles and technologies to...

Job Description: Job Title: Consumer Research & Insights Lead Location: Topeka, Wichita, or Kansas City Employment Type: Full-Time   About Capitol Federal At Capitol Federal Savings Bank, we're committed to helping individuals, families, and communities achieve financial success. Our employees are at the heart of everything we do, and we strive to create an environment where team members can grow, contribute, and build rewarding careers. Position Summary The Customer Research & Insights Lead builds and manages the Bank’s Voice of the Customer (VoC), customer research, and continuous improvement capabilities.  This position owns the listening program, the business use and administration of Qualtrics, survey and feedback standards, measurement methodology, data quality, analysis, and the Bank-wide customer experience score.  The position also performs hands-on customer research, selects practical qualitative and quantitative methods, conducts priority...

Job Description: Job Title: Customer Service Associate (CSA) II Location: Overland Park, KS Employment Type: Full-Time About Capitol Federal At Capitol Federal Savings Bank , we are committed to helping individuals, families, and communities achieve financial success. With a long-standing tradition of integrity, service, and financial stewardship, we strive to deliver exceptional banking experiences to every customer we serve. Our team members are the foundation of our success. We believe in fostering a supportive environment where employees can grow professionally, contribute meaningfully, and build rewarding careers. Position Summary The CSA II will assist customers with all types of account transactions including teller transactions. The CSA II will advise customers on company products and services to meet their personal financial goals. This position is responsible for accurately processing financial transactions and being an effective source of...

Job Description: Job Title: Customer Service Associate (CSA) Location: Wichita, KS Employment Type: Part-Time About Capitol Federal At Capitol Federal Savings Bank , we are committed to helping individuals, families, and communities achieve financial success. With a long-standing tradition of integrity, service, and financial stewardship, we strive to deliver exceptional banking experiences to every customer we serve. Our team members are the foundation of our success. We believe in fostering a supportive environment where employees can grow professionally, contribute meaningfully, and build rewarding careers. Position Summary The CSA will assist customers with all types of account transactions including teller transactions. The CSA will advise customers on company products and services to meet their personal financial goals. This position is responsible for accurately processing financial transactions and being an effective source of information for our...

Job Description: Role The Commercial Lines Insurance Account Manager’s role at Capitol Federal Insurance® is integral to the growth and retention of the agency’s book of commercial business. This position acts as a point of contact for commercial lines customers and companies, assists with policy remarketing and renewals, and helps to maintain the agency’s high compliance standards. Essential Duties & Responsibilities Assists Commercial Lines sales team with placing coverage. . Explains products and services, submits applications, and processes endorsements. Services and maintains existing accounts including responding to customer’s requests and generating policy documents. Maintains accurate records for customer/company interactions in the agency management system. Assists with policy remarketing and premium audits at the direction of their assigned Account Executive. Prepares, processes, and reviews insurance applications for accuracy and completeness....

Job Description: Job Title: Customer Service Associate (CSA) Location: Topeka, KS Employment Type: Full-Time About Capitol Federal At Capitol Federal Savings Bank , we are committed to helping individuals, families, and communities achieve financial success. With a long-standing tradition of integrity, service, and financial stewardship, we strive to deliver exceptional banking experiences to every customer we serve. Our team members are the foundation of our success. We believe in fostering a supportive environment where employees can grow professionally, contribute meaningfully, and build rewarding careers. Position Summary The CSA will assist customers with all types of account transactions including teller transactions. The CSA will advise customers on company products and services to meet their personal financial goals. This position is responsible for accurately processing financial transactions and being an effective source of information for our...

Job Description: Role Oversee the process of preparing and filing, in compliance with applicable laws and regulations, the Company’s Securities and Exchange Commission (“SEC”) reports (Form 10-Q, Form 10-K and Form 8-K for financial items), earnings release, corporate federal and state tax returns, and the OCC and Federal Reserve financial reports. Oversee the preparation and review of reports for the Bank and Company boards, ALCO, and other management reports and assisting in the analysis of changes in financial positions.  Oversee and assist in researching, interpreting, and applying/implementing new accounting and reporting guidance, new financial reporting regulatory guidance, and new corporate federal and state tax regulations. Oversee the process of preparing the Company’s quarterly income tax provision and allowance for credit losses model. Essential Duties & Responsibilities Oversee the preparation and timely filing of the Company’s Form 10-Qs and 10-Ks...

Job Description: Job Title: Electronic Security Technician Location: Topeka, Overland Park, KS Employment Type: Full-Time About Capitol Federal At Capitol Federal Savings Bank , we are committed to helping individuals, families, and communities achieve financial success. With a long-standing tradition of integrity, service, and financial stewardship, we strive to deliver exceptional banking experiences to every customer we serve. Our team members are the foundation of our success. We believe in fostering a supportive environment where employees can grow professionally, contribute meaningfully, and build rewarding careers. Position Summary The Electronic Security Technician supports the organization’s physical security program by installing, programming, maintaining, repairing and troubleshooting IP-based electronic security systems in commercial and financial-services environments. This position is responsible for ensuring reliable operation, proper...

Job Description: Job Title: Customer Service Associate Location: Overland Park, KS Employment Type : Part-Time About Capitol Federal At Capitol Federal Savings Bank , we are committed to helping individuals, families, and communities achieve financial success. With a long-standing tradition of integrity, service, and financial stewardship, we strive to deliver exceptional banking experiences to every customer we serve. Our team members are the foundation of our success. We believe in fostering a supportive environment where employees can grow professionally, contribute meaningfully, and build rewarding careers. Position Summary This position is responsible for accurately processing financial transactions and being an effective source of information for our customers: in lobby, drive-thru window or by telephone. Provides friendly, professional, confidential and effective assistance to customers and Bank associates assuring a positive experience and...

Job Description: Job Title: Digital Graphic Designer Location: Overland Park, KS Employment Type : Full-Time About Capitol Federal At Capitol Federal Savings Bank , we are committed to helping individuals, families, and communities achieve financial success. With a long-standing tradition of integrity, service, and financial stewardship, we strive to deliver exceptional banking experiences to every customer we serve. Our team members are the foundation of our success. We believe in fostering a supportive environment where employees can grow professionally, contribute meaningfully, and build rewarding careers. Position Summary The Digital Graphic Designer develops and executes customer-focused digital creative that supports Capitol Federal's marketing, brand, and business objectives. This position creates engaging, on-brand visual assets across a variety of digital channels, including websites, email marketing, digital advertising, social media, digital...