Position Summary The Funeral Home Support Specialist is key in delivering exceptional support to funeral homes and agents, ensuring their needs are met with efficiency and empathy. This role involves handling service requests, managing communications via phone and email, and supporting our internal agent solutions queues. Funeral Home Support Specialists work closely with internal departments such as Contracting, Commissions, Processing, Claims, Sales, and Legal to address and resolve issues, providing seamless and compassionate service. This position interacts directly with funeral home staff and agents, offering guidance on procedures, product lines, and the filing of claims. A strong understanding of funeral home operations and industry practices is obtained in this role. Additionally, the Funeral Home Support Specialist requires excellent communication skills, a commitment to professionalism, and the ability to contribute positively to a collaborative...

Position Summary This position provides an opportunity to demonstrate an excellent level of professional customer support to all internal and external customers via phone and written communication. The Customer Solutions Specialist I is responsible for phone support, submitting service requests and written communication according to procedures, and focusing on customer retention by providing a high level of friendly, compassionate, professional and responsive communication. A thorough understanding of processes and procedures across various product lines, and an ability to achieve consistent performance metrics is required. It is also just as important to contribute to and maintain a positive, healthy, team-oriented culture. Work is performed under general supervision.  Responsibilities Delivers high-quality communication primarily over the phone with callers while utilizing critical thinking and problem-solving...

Position Summary The Internal Audit Intern assists in conducting financial audits related to the Model Audit Rule to evaluate the effectiveness of internal controls. This position reports to the AVP, Internal Audit and will be expected to work collaboratively with employees across the organization.  Responsibilities Assist in conducting walkthroughs and tests of controls for NGL’s ongoing Model Audit Rule compliance. Prepare internal audit reports and present to management. Develop improvement recommendations based on audit results and discuss collaboratively with management to agree on action plans and target dates for remediating identified audit findings. Assist in responding to audit requests from NGL’s external auditor and state insurance departments. Assist in completing special projects as requested. Qualifications Knowledge,...

Position Summary The primary focus of the Contract Administrator is to work with internal and external sales teams to process producer contracts for multiple lines of business and set up commission related hierarchies to ensure producers are paid correctly. This includes the utilization of multiple systems, performing various background and license checks and working with Legal teams to ensure all state guidelines for the appointment of producers are met. In this role, work is performed under limited supervision.     Responsibilities 1. Enter producer data into multiple NGL systems for all lines of business Complete an average of 40 new contracts a week while maintaining a 5 business day turnaround time on contracts Appointments EFT Hierarchy(ies) Addresses Reserve information Marketer special handling requests 2. Utilize workflow to review contracting paperwork for completeness Proper contracting...

Position Summary The Agent Experience Specialist is responsible for providing best-in-class customer service and delivering exceptional business-to-business support for NGL’s agents and key accounts, including agencies, funeral homes, and sales organizations. The position's primary responsibility is handling a high volume of inbound and outbound calls to assist with inquiries, resolve issues, and provide one-contact solutions whenever possible. This role also involves managing email communications and handling internal processing tasks. Collaboration is essential, as the Agent Experience Specialist regularly partners with NGL teams across departments, such as Contracting, Commissions, Processing, Claims, Sales, and Legal. Success in this role requires a working knowledge of NGL's sales processes and materials, as well as the ability to explain and support incentive campaigns, products, forms, and other resources to our business partners....