Mail Operations Representative

Job Description:

Job Title: Mail Operations Representative

Department: Topeka, KS

Employment Type: Full-Time

About Capitol Federal

At Capitol Federal Savings Bank, we are committed to helping individuals, families, and communities achieve financial success. With a long-standing tradition of integrity, service, and financial stewardship, we strive to deliver exceptional banking experiences to every customer we serve.

Our team members are the foundation of our success. We believe in fostering a supportive environment where employees can grow professionally, contribute meaningfully, and build rewarding careers.

Position Summary

The Mail Operations Representative efficiently process all incoming mail from USPS, UPS, FedEx, and courier services, including sorting, sorting, distribution and accurate logging of received items. This position prepares and processes outgoing domestic and international mail in compliance with USPS regulations; maintain records and tracking for interoffice deliveries across Capitol Federal. This position will manage returned mail, ensuring accurate documentation and appropriate follow-up actions. This position performs manual postings of deposits, loan payments, and various miscellaneous receipts received via mail and will support back-office operations through clerical duties, bookkeeping tasks and check imaging processes.  The Mail Operations Representative delivers front-line customer service by performing teller functions and assisting with Safe Deposit Box services.

Key Responsibilities

The responsibilities listed below represent the primary duties of this position. Additional duties may be assigned as needed.

• ​Receives, opens, sorts, records, and distributes all incoming, outgoing, interoffice, and returned mail both domestic and international delivered by various couriers, ensuring proper documentation and security through tracking software.
• Logs, tracks, and delivers incoming packages from UPS, FedEx, Amazon, and other carriers using the Trax tracking system.
• Manages in-house special mailings utilizing a range of postal equipment and systems.
• Accurately records the receipt of cash and checks; posts retail deposits, loan payments, and miscellaneous receipts received by mail.
• Responsible for daily Cash Box balancing.
• Facilitates the access, opening, and closing of Safe Deposit Boxes and processes ownership changes, ensuring all documentation is complete, accurate, and securely maintained.
• Coordinates and performs foreign check processing for all branch locations.
• Perform other duties as assigned.
• Participate in proactive team efforts to achieve departmental and company goals.
• Must comply with current applicable laws, regulations and bank policies and procedures. Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.

Qualifications

• High school diploma or equivalent required.
• One (1) year of experience working in an office setting preferred.
• Regular in-office attendance required.
• Strong attention to detail as well as proven organizational skills. 
• Ability to prioritize and work effectively under time constraints.
• Effective team player. 
• Must be able to sit or stand for extended periods of time.
• Some physical exertion required for pushing carts of mail and occasional bending and lifting between 5 and 50 lb. packages.
• Must be capable of climbing/descending stairs in case of emergency situations.
• Must be able to operate routine office equipment including CRT’s, personal computers, postage meter, check signer, check scanner, check encoder, receipt printer, telephone, copier, printer, facsimile, and calculator.
• Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.
• Must be able to work extended hours whenever required or requested by management.

Core Competencies

Successful candidates typically demonstrate the following competencies:

• Customer Focus
• Communication Skills
• Integrity and Professionalism
• Problem Solving
• Attention to Detail
• Team Collaboration
• Unconditional Ethics

Why Join Capitol Federal?

Capitol Federal offers employees a supportive workplace and opportunities for career growth.

Benefits may include:

• Competitive compensation
• Retirement and savings plans
• Flexible Spending Accounts
• Paid time off and holidays
• Employee Assistance Program
• Health, Dental, Life and Disability coverage
• Parental Leave
• Professional development opportunities
• Career Advancement Pathways

CapFed® is an equal opportunity employer.