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03/23/2025

Customer Support Specialist

Job Description

Job Summary:

We are growing and hiring Customer Service Representatives to manage incoming customer queries and field questions regarding policy information. You will also process payments, modifications, and escalate complaints across a number of communication channels. A successful candidate would need to be high energy, customer centric, have a friendly demeanor, display empathy, patience and have experience working in the insurance industry, call center and proficient in computers. REMOTE OPPORTUNITY with multiple shift opportunities.

Job Description:

We Are: Covenir is a company with a startup attitude with the support of a corporation. In the last three years we have experienced tremendous growth and have quickly become one of the go to companies for business process outsourcing.

You Are: Someone with a few years of call center/customer service/office support experience or someone with a lot of experience looking to make a career change. You enjoy working a flexible schedule in a team environment around a lot of great people. You need a fast-paced environment where no two days are the same and you understand how to be the face/voice of a company.

Responsibilities Include:

  • Work with our insurance provider clients and deliver great overall customer service
  • Take in a high volume of calls, communicate via email and letters as appropriate
  • Document all client communication across several platforms
  • Be the point person for our clients as well as their customers

Qualifications:

  • 2+ years of customer service experience in a call-center environment
  • Demonstrated communication, organizational and interpersonal skills
  • Intermediate proficiency in Microsoft Office
  • Strong independent problem solving and analytical skills

Preferred Qualifications:

  • 4+ years of insurance experience (insurance agent license a plus!)
  • Bilingual (Spanish/English)
  • Associates Degree

Things to know:

  • Rotating schedule includes hours between 11:30am-8:00pm Monday through Friday with mandatory Saturday 9:00am-6:00pm
  • Open concept work environment
  • Light to moderate noise activity
  • Paid training

Worker Type:

Number of Openings:

0

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Covenir
Covenir

Covenir is the Property and Casualty insurance industries leading provider of technology enabled business process outsourcing (BPO) services.  Covenir is trusted by leading carriers and MGA’s to provide services to support key transactional activities in areas including Customer Support/Call Center, FNOL/Claim processing, Underwriting, Premium & Payment Services, Sales Advisors, as well as Print and Distribution.  With offices in Massachusetts, Illinois, Georgia, and Alabama we are well positioned to support all of your insurance processing needs.

 

Our Mission

Covenir’s mission is to provide unparalleled insurance processing services that allow insurers to focus on their core business. We transform “BPO” from Business Process Outsourcing to be BETTER Process Outsourcing. Our services can be used individually, on a short-term basis or as a full back office solution. We provide all our services with complete transparency to our client companies, but we are invisible to their customers and agents.  Our work is done with strict adherence to a standard operating procedure created with each client and monitored and reported on a monthly basis. Our team consists of seasoned professionals, many of whom hold active insurance agent licenses. We can customize our services for each carrier client.

 

Our Value Proposition

Covenir’s team of insurance professionals thinks beyond the routine daily tasks to create more efficient, high quality and cost-effective ways to perform and manage insurance operational activities allowing your team to focus on what they do best. We work very closely with our insurers to determine how they want their services delivered and then tailor a solution that meets those needs, create a top performing team to deliver on the commitment and then do what we do best: Deliver.

 

Covenir offers a range of excellent benefits to our full time employees including medical, dental, vision and life insurance. We also offer a selection of additional voluntary benefits for your convenience. With generous paid time off and a laid back work environment, Covenir’s benefits are a great addition to your salary!

  • Medical / Dental / Vision / Life *Including Life for Dependents
  • 401(k) with Employer Matching
  • Paid Vacation, Holidays, & Sick Days
  • Short Term & Long Term Disability Plans
  • Supplemental Insurance Options
  • Flexible Spending Account Administration for Medical/Dependent Expenses
  • Casual Dress Code
  • Tuition Assistance & Insurance Certification Program

 

                                                                                                       

 

Policy Processing Systems Technology Corporation (Covenir)​ is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.