In this role, you will oversee key administrative and financial tasks, including processing mail, researching and settling claims, preparing reports, and managing credit card reconciliation. You will handle weekly billing files, resolve credit and charge disputes, confirm plan setups, process customer reimbursements, and file vendor incident reports. Additionally, you will be responsible for researching parts and replacement costs, ordering necessary items, maintaining servicer location data and maps, and updating temporary specialty policies as needed. Success in this position requires strong organizational skills and the ability to effectively manage multiple priorities in a dynamic, fast-paced environment.

Minimum Qualifications:

• High School Diploma or equivalency required.
• 1-2 years of customer service/administrative experience; experience in a similar industry or in an office environment performing clerical duties is preferred.  

Primary Job Functions:

• Process incoming and outgoing mail related to claims and billing operations.
• Prepare and maintain regular reports, including monthly summaries and ad-hoc analyses.
• Manage credit card reconciliation and monitor recovery reports.
• Process weekly billing files and ensure accurate data entry.
• Investigate and resolve credit or charge disputes.
• Research and process customer claims and reimbursements, ensuring policy compliance.
• File and track vendor incident reports as needed.
• Provide general administrative support and respond to internal and client inquiries.
• Maintain accurate and up-to-date internal records and documentation.
• Support cross-functional teams with reporting, billing, and client service tasks.
• Researching parts and replacement costs; ordering necessary parts and replacements.
• Maintaining servicer location data and maps.
• Entering and updating temporary specialty policies as required.
• Participate in any projects, reports, documentation, tasks or objectives assigned.

The above-cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job.  They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Skills & Competencies Required:

• Strong interpersonal, customer service, and communication skills
• Self-motivated with a proactive, problem-solving mindset
• Proficient in Excel, Outlook, and Salesforce
• Critical thinking and analytical skills
• Highly organized with strong attention to detail and ability to multitask

Additional Information:

Full benefit package including medical, dental, life, vision, company paid short/long term disability, 401(k), tuition assistance and more.

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