Office Services Receptionist

Job Description:

We are looking to add an Office Services Receptionist to join our Office Services team in Waukee, IA. Offering a forward-thinking, innovative, and vibrant company culture, along with the opportunity to share your unique potential, there really is no place like Holmes!

Essential Responsibilities:

• Provide in-person, phone, and email customer service for employees, vendors, and clients.
• Manage and route electronic mail appropriately.
• Review and update returned certificates of insurance.
• Manage and distribute calls, voicemails, emails, and packages to the appropriate individual or department.
• Provide support on special projects and other duties as requested by the Office Services Mailroom team.
• Facilitate timely and secure office opening/closing responsibilities during core business hours of 8:00am to 4:45pm.

Qualifications:

• Education: High School Diploma required or the ability to acquire within six months of hire.
• Experience: 0-2 years general office experience, insurance industry preferred, but not required.
• Skills: This individual possesses strong attention to detail, the ability to follow directions accurately, and manage confidential information. They are proficient in using computer programs like Microsoft Outlook, Word, and Excel, and excel in providing excellent customer service. They are committed to continuous learning through internal and external educational opportunities and pursuing relevant designations or continuing education. Additionally, they can understand and execute instructions in various forms and handle problems with multiple variables in standardized situations. They can also exert minimal physical effort when required.
• Technical Competencies: This individual demonstrates strong planning and organizational skills by efficiently managing resources for projects to ensure quality outcomes within budget. They exhibit initiative and resourcefulness in independently identifying and solving problems, and they are adaptable, effectively responding to changing conditions while balancing enterprise or client strategies and objectives.

Here’s a little bit about us:

In addition to being great at what you do, we place a high emphasis on building a best-in-class culture.  We do this through empowering employees to build trust through honest and caring actions, ensuring clear and constructive communication, establishing meaningful client relationships that support their unique potential, and contributing to the organization's success by effectively influencing and uplifting team members. 

Benefits:  In addition to core benefits like health, dental and vision, also enjoy benefits such as:

• Paid Parental Leave and supportive New Parent Benefits — We know being a working parent is hard, and we want to support our employees in this journey!
• Company paid continuing Education & Tuition Reimbursement — We support those who want to develop and grow.
• 401k Profit Sharing — Each year, Holmes Murphy makes a lump sum contribution to every full-time employee’s 401k. This means, even if you’re not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf! We are forward-thinking and want to be sure your future is cared for.
• Generous time off practices in addition to paid holidays — Yes, we actually encourage employees to use their time off, and they do. After all, you can’t be at your best for our clients if you’re not at your best for yourself first.
• Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you — Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you.
• DE&I programs — Holmes Murphy is committed to celebrating every employee’s unique diversity, equity, and inclusion (DE&I) experience with us. Not only do we offer all employees a paid Diversity Day time off option, but we also have a Chief Diversity Officer on hand, as well as a DE&I project team, committee, and interest group. You will have the opportunity to take part in those if you wish!
• Consistent merit increase and promotion opportunities — Annually, employees are reviewed for merit increases and promotion opportunities because we believe growth is important — not only with your financial wellbeing, but also your career wellbeing.
• Discretionary bonus opportunity — Yes, there is an annual opportunity to make more money. Who doesn’t love that?!

Holmes Murphy & Associates is an Equal Opportunity Employer.
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