Account Manager

Job Description:

At Avant, we’re redefining what it means to support clients through innovation, curiosity, and a passion for problem‑solving. We’re looking for an ambitious, tech‑savvy individual who’s eager to grow in the role of Account Manager—someone who thrives in a fast‑paced environment, isn’t afraid to dive into new concepts, and is motivated by continuous learning. If you’re ready to launch your career with a team that values your potential as much as your skills, Avant might just be your next big opportunity.

Essential Responsibilities:

• Provide day-to-day account management support for the client service team, ensuring smooth coordination of client work.
• Utilize technology and systems to set up, maintain and update benefit websites for clients.
• Support new and renewal business by collecting information, preparing RFPs and proposals, and assisting with marketing and presentation materials.
• Maintain and update client accounts, including processing employee changes, new hires, enrollments, renewals, and case setup/service.
• Ensure accuracy and compliance by reviewing policies, applications, endorsements, premiums, invoicing, SPDs, and performing audits and data quality checks.
• Manage client, sales, and financial activity, including production reports, revenue tracking, retention metrics, and carrier payment history.
• Communicate and follow up with clients, vendors, carriers, and internal teams to resolve issues related to contracts, underwriting, and account administration.
• Coordinate meetings and project activities, including scheduling, agendas, timelines, vendor coordination, and travel arrangements when needed.
• Provide administrative and project support, including file maintenance, invoice processing, research, special projects, and other duties as assigned.

Qualifications:

• Education: High school diploma; college degree preferred.
• Licensing: Active state specific Life & Health Insurance agent’s license required or the ability to acquire license within three months of hire.
• Experience:  0-2 years previous work or internship experience in an office environment, preferably in an insurance, employee benefits or provider organization.
• Benefits Knowledge, Principles, & Practice: Invests in the development of insurance benefits knowledge, including changing and emerging industry trends, and applies relevant principles and practices throughout daily responsibilities.
• Relationship Management: Actively fosters relationships by seeking to understand appropriate parties, prioritizing problem solving, and collaborating to deliver unique and impactful solutions.
• Workflow & Systems Knowledge: Actively contributes to defined workflows, including related processes, procedures, and deliverables, and utilizing resources to deliver a world class client experience and adhering to compliance requirements.

Here’s a little bit about us:

Join a team that values trust, collaboration, and innovation. You’ll work in a dynamic environment where your expertise helps shape the future of client technology experiences. Our mission is to enhance the employee benefits journey through smart systems, responsive service, and strategic innovation. Avant is the behind-the-scenes force that keeps enrollment running smoothly.

Benefits:  In addition to core benefits like health, dental and vision, also enjoy benefits such as:

• Paid Parental Leave and supportive New Parent Benefits — We know being a working parent is hard, and we want to support our employees in this journey!
• Company paid continuing Education & Tuition Reimbursement — We support those who want to develop and grow.
• 401k Profit Sharing — Each year, Holmes Murphy makes a lump sum contribution to every full-time employee’s 401k. This means, even if you’re not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf! We are forward-thinking and want to be sure your future is cared for.
• Generous time off practices in addition to paid holidays — Yes, we actually encourage employees to use their time off, and they do. After all, you can’t be at your best for our clients if you’re not at your best for yourself first.
• Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you — Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you.
• DE&I programs — Holmes Murphy is committed to celebrating every employee’s unique diversity, equity, and inclusion (DE&I) experience with us. Not only do we offer all employees a paid Diversity Day time off option, but we also have a Chief Diversity Officer on hand, as well as a DE&I project team, committee, and interest group. You will have the opportunity to take part in those if you wish!
• Consistent merit increase and promotion opportunities — Annually, employees are reviewed for merit increases and promotion opportunities because we believe growth is important — not only with your financial wellbeing, but also your career wellbeing.
• Discretionary bonus opportunity — Yes, there is an annual opportunity to make more money. Who doesn’t love that?!

Holmes Murphy & Associates is an Equal Opportunity Employer.

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