Account Manager - Commercial Lines (Aviation)
- IOA - Insurance Office of America
- Gainesville, GA
Job Description
Job Description:
Title: Account Manager - Commercial Lines
Work Mode: Fully Remote for candidates able to work EST/CST schedule | Location/Supporting: Gainesville, GA office | Book Focus: Aviation
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations
About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
Key Responsibilities:
Technical Competence: Maintain technical competence and industry expertise.
Team Leadership: Direct daily activities of the account management team.
Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.
Policy Management: Manage policy expirations and renewals.
Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.
Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.
System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.
Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.
Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
Policy Compliance: Stay updated on company policies and procedures.
Continuous Improvement: Seek and adopt best practices to improve individual and team performance.
Champion IOA Values: Demonstrate integrity and leadership.
Ideal Candidate Qualifications:
3+ years of account management experience, or 5+ years in the insurance industry
Thorough knowledge of insurance brokerage and client needs
Required active licensing; professional designation (CIC or equivalent) preferred
Strong analytical, problem-solving, and decision-making skills
Exceptional customer service, communication, multitasking, and organizational skills
Proficiency in MS Office (Outlook, Word, Excel)
High School Diploma (or equivalent)
What We Offer:
Competitive salaries and bonus potential
Company-paid health insurance
Paid holidays, vacations, and sick time
401K with employer match
Professional growth and career progression opportunities
Respectful culture and work/family life balance
Community service commitment
Supportive teammates and a rewarding work environment
What to Expect (Application Process):
30-Minute Phone Screen, Online Assessments, and Interview(s)
Salary Range
The expected pay range for this position is $75,000 to $85,000 per year, depending on experience, relevant skills, and geographic location.
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Apply Now
Founded in 1988 with the idea that professional client service provided by knowledgeable, caring, and passionate people makes for a winning combination, IOA has grown into a family of companies anchored by one of the largest privately held insurance brokerages in America. Whether working at our home office in suburban Orlando, FL, or one of our 60 offices in the U.S. and United Kingdom, or in one of our subsidiaries, the growth of IOA to over 1,300 associates—and we’re still growing—is a testament to our belief that great things start with great people.
Here at IOA, we are driven by our mission and core values. We work hard, but we have fun too. Workplace ideals like leading by serving, work-life balance, and giving back to our community aren’t just like clichés here; they are a part of who we are. We believe in helping people grow and develop so they can achieve their professional goals. When you join the IOA team, you truly become a partner in our shared success.
If being part of a team that’s committed to world-class service sounds exciting to you, please check out our current job openings or drop an email to one of our company recruiters. You also can keep in touch by signing up for our Talent Community or by following us on Twitter. No matter how you choose to connect, we hope to hear from you.
