Process Engineer (Hybrid)

The Process Engineer is a strategic partner in identifying potential process engineering opportunities. This individual should be a self-directed change agent able to implement new initiatives across multiple departments in a systemic way, delivering substantial impact to the overall organization. They will be responsible for leading and facilitating cross-functional teams in the application of process engineering principles to design and/or optimize business processes and their overall performance. This individual will serve as a trusted advisor to our business customers in matters related to operational excellence.

Duties & Responsibilities: 

• Manage multiple initiatives of significant scope and complexity.
• Independently with minimal supervision, perform complex work assignments and problem resolution across systems, processes, or channels.
• Conduct change management efforts of moderate to high complexity impacting one or multiple cross-functional processes.
• Assemble key participants, lead, guide, and facilitate cross functional, collaborative teams in business improvement and development initiatives to optimize the overall efficiency and effectiveness of the process.
• Develop and implement end-to-end service solutions based on Lean Six Sigma improvement methods, tools, and techniques ensuring analysis and suggested improvements are driven by data and direct observation rather than hunch.
• Develop a deep understanding of root cause and pragmatic solutions to resolve business problems related to ineffective processes, roles, tools, and data.
• Shape vision, mobilize commitment, and lead team to change process, systems, and structures to achieve vision.
• Serves as a resource to less experienced team members on escalated issues of an unusual nature.
• Provide guidance to team members in the development and delivery of their work products critical to goal achievement and team success.
• Partner with business to gather voice of the customer, voice of the process in order to build a solid business case.
• Utilize knowledge of customers, products, and processes to analyze business problem(s) and determine the best methodology to resolve defect or issue.
• Identify opportunities and potential process engineer solutions.
• Provides company process insights to management.
• Ability to work various hours depending on project needs.
• Other duties as assigned.

Requirements:

Education

• High School Diploma and commensurate experience equivalent to a Bachelor's degree in engineering, business administration, mathematics or related field.

Experience

• 2 years of leading projects of equivalent length and complexity.
• 2 years process improvement and/or relevant business experience.
• Advanced knowledge and demonstrated use of data analysis, and industry tools and process engineering methodologies.
• Experience with Robotic Process Automation (RPA) tools (i.e. Automation Anywhere, UiPath, Blue Prism, etc.).
• Experience with business process management, risk management, and change management.
• Excellent verbal and written communication/presentation skills. Experience presenting to executive leadership.

Qualifications/Skills:

• Working knowledge of Microsoft Office.
• Advanced skills in using company software.
• Ability to create and maintain process flow diagrams and documentation.
• Ability to multi-task and manage various project elements simultaneously.
• Thrive in a collaborative environment.
• Ability to lead technical aspect of team effort.
• Customer focused mindset.
• Detail oriented with strong documentation skills.
• Ability to communicate ideas in both technical and user-friendly language.
• Positive attitude, flexibility, and conflict resolution.
• Analytical and creative problem-solving skills.
• Ability to effectively organize, prioritize, and execute tasks in a high-pressure environment.

Market range 9 Non-Exempt / Hours: 40 hours per week

Salary Range: $59,819 - $96,375

Accepting applications until:  5/26/2026