Industry Segment Manager - Retail & Services

At EMC, we’re all about working together to make an impact. As part of our team, you’ll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts—always supporting each other to do our best work. Join us, and let’s improve lives together.

**Position is eligible to work remotely from anywhere in the US**

Essential Functions:

Leads, researches, and coordinates the strategy execution, day to day administration and/or development of assigned industry segment at enterprise level:

• Serves as the industry segment subject matter expert to provide strategic direction enterprise wide.  Develops industry segment strategies and plans and ensures successful implementation enterprise wide.  Assists in the administration and development of products and programs for assigned industry segment

• Leads the process of developing short- and long-term strategic product and underwriting strategies within assigned industry segment in support of enterprise-wide business and profitability goals

• Maintains primary oversight of the profit and loss for assigned industry segment.  Develops and maintains the business plan for assigned industry segment

• Creates and communicates best practices and underwriting guidance to all of EMC

• Analyzes premium and loss data and other key reports on monthly and quarterly basis to ensure long-term profitable growth

• Proactively communicates and makes necessary recommendations to management for improvement needed to meet company goals and improve underwriting results 

• Assists with the development of new product ideas, reviews existing products, and assists with drafting new coverage language

• Evaluates the cost and benefit of market opportunities and product initiatives and recommends actions based on evaluation, including identifying product improvements  

• Participates in on-going collaboration with risk improvement, claims, actuary and other appropriate teams

Acts as a strategic partner for regions and offers guidance on complex underwriting matters within assigned industry segment:

• Evaluates complex underwriting risks and provides analysis and guidance to all regional underwriting teams in determining the acceptability of business

• Assesses coverage, limits, and pricing on complex accounts and provides regions with authorizations on accounts above branch authority

• Participates in the determination of need for facultative reinsurance

• Participates in all aspects of quality control and audit assessments on new and renewal business

Participates in special projects for assigned industry segments:

• Serves on special projects with other strategic partners within the organization as a representative of assigned industry segment

• Provides evaluation and input regarding effectiveness of departmental programs and projects

• Works with third party vendors and manages consultant relationships with internal partners to integrate products based on enterprise needs

Leads and participates in the identification, preparation and presentation of underwriting training opportunities and programs at the region and enterprise level:

• Partners with and provides underwriting expertise to departments within the company, including organizing and assisting in preparation and teaching of underwriting workshops and seminars for underwriting staff

• Provides direction, training, and guidance for less experienced team members as appropriate for areas of expertise

• Acts as a speaker or instructor for internal training exercises or meetings, and provides input or prepares articles, white papers, and underwriting bulletins on complex issues

• Reviews insurance publications and keeps current on issues by attending seminars and participating in formalized continuing education

• Participates in the creation and execution of marketing material and strategies

• Represents Corporate Underwriting and EMC on various committees and events as appropriate and approved

Education & Experience:

• Bachelor’s degree, preferably in a business or insurance related field, or equivalent relevant experience 

• Ten years of commercial property and casualty underwriting including at least three years of staff underwriting experience in applicable industry segment  

• Insurance designations, such as AU, CIC, or CPCU preferred

Knowledge, Skills & Abilities:

• Advanced, proven knowledge of countrywide underwriting techniques, terminology, policies, and forms in applicable business area

• Excellent underwriting judgment and decision-making skills

• Strong knowledge of key performance indicators (KPIs) and ways to improve them

• Advanced written and verbal communication skills, including presentation skills

• Ability to work effectively with others, as well as independently and possess demonstrated problem-solving abilities

• Strong computer knowledge, Internet and keyboarding skills

• Strong ability to advise, partner, influence and effectively consult with diverse internal and external stakeholders, including senior leaders, executives, and project owners

• Strong ability to distill and communicate highly complex issues for technical and non-technical audiences

• Strong ability to translate technical ideas into more general terms for business customers

• Occasional travel; a valid driver’s license with an acceptable motor vehicle report per company standards required if driving

The hiring salary range for this position will vary based on geographic location, falling within either of the following:

A hiring range represents a subset of the full salary range. The actual salary will depend on several factors, including relevant education, skills, and experience of an applicant, geographic location, and business needs.

For information relating to the benefits EMC Team Members receive as part of a comprehensive rewards package, please visit www.emcins.com/careers.

Our employment practices are in accordance with the laws that prohibit discrimination due to race, color, creed, sex, sexual orientation, gender identity, genetic information, religion, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, active military status, citizenship status, marital status or any other consideration made unlawful by federal, state, or local laws.

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