Director of Technology Product Delivery

Job Description:

Job Title: Director of Technology Product Delivery

Location: Topeka, KS

Employment Type: Full-Time

About Capitol Federal

At Capitol Federal Savings Bank, we are committed to helping individuals, families, and communities achieve financial success. With a long-standing tradition of integrity, service, and financial stewardship, we strive to deliver exceptional banking experiences to every customer we serve.

Our team members are the foundation of our success. We believe in fostering a supportive environment where employees can grow professionally, contribute meaningfully, and build rewarding careers.

Position Summary

The Director of Technology Product Delivery leads Capitol Federal’s transition from a project-centric delivery approach to a product-oriented operating model. This role provides strategic and operational leadership across the people and practices that turn technology investment into measurable business outcomes, ensuring alignment with customer value, long-term product health, and enterprise priorities.

The Director establishes consistent delivery practices, clarifies accountability, and enables teams to deliver predictable, high-quality outcomes while continuously improving. Partnering closely with Technology, Business, Risk, and Executive leaders, this role balances speed, quality, compliance, and value delivery within a regulated financial services environment and plays a key role in the bank’s ongoing transformation.

Key Responsibilities

The responsibilities listed below represent the primary duties of this position. Additional duties may be assigned as needed.

Operating Model and Transformation Leadership

• Lead the transition from a project-based delivery model to a product-centric model, defining what “product” means at Cap Fed.
• Establish clear product delivery standards, governance, and metrics across technology and business-aligned teams and evolve them as the bank’s ways of working modernize.
• Ensure products have clear ownership, roadmaps, backlogs, and success measures tied to business outcomes.
• Balance demand intake, capacity planning, and funding models to support long-lived products rather than one-time projects and adapt quickly when priorities shift.

People and Team Leadership

• Provide direct leadership and coaching to managers and practitioners across Product Owners, Scrum Masters, Business Analysts, and Project Managers.
• Define what good looks like in each delivery role today and how those roles evolve as the bank’s ways of working mature.
• Build a strong coaching culture focused on servant leadership, accountability, and continuous improvement.
• Partner with Product Management, HR and Technology leadership on workforce planning, talent development, and succession.

Delivery Excellence and Execution

• Ensure consistent, high-quality execution across Agile, hybrid, and traditional delivery approaches as appropriate.
• Identify and remove the systemic impediments, organizational, process, or technical, that limit team effectiveness, flow, and predictability.
• Establish and monitor delivery health metrics such as predictability, throughput, quality, and value realization.
• Drive continuous improvement using retrospectives, data-driven insights, and industry best practices.

Business and Technology Partnership

• Act as a trusted partner to business leaders, ensuring shared accountability for outcomes, priorities, and trade-offs.
• Translate strategic initiatives into actionable product roadmaps and delivery plans.
• Ensure alignment between enterprise priorities, regulatory requirements, and delivery execution.
• Collaborate with Architecture, Engineering, Security, and Risk teams to ensure solutions are scalable, secure, and compliant.

Governance, Risk, and Financial Stewardship

• Ensure delivery practices align with Cap Fed’s governance, risk, and compliance standards.
• Support financial stewardship by improving investment transparency, cost management, and value realization.
• Provide executive-level reporting on delivery performance, risks, dependencies, and outcomes.

Required Qualifications

• Bachelor’s degree in information technology, Business, or a related field, or equivalent experience.
• Ten or more years of experience in technology delivery and product management.
• Five or more years of experience leading cross-functional teams.
• Demonstrated experience leading Agile and product-based delivery models at scale, with hands-on credibility in modern engineering and Agile practices.
• Strong understanding of SDLC, Agile frameworks such as Scrum and Kanban, and hybrid delivery models.
• Experience working in regulated environments, with financial services strongly preferred.

Preferred Qualifications

• Experience leading a transformation from project to product.
• Familiarity with Lean, SAFe, or similar scaling approaches.
• Product management or Agile certifications such as CSPO, CSP, SAFe, PMP, or PMI-ACP.
• Exposure to modern, technology-enabled ways of working and a track record of helping teams adopt new tools and practices responsibly.
• Strong financial acumen related to technology investment and portfolio management.

Core Competencies

Successful candidates typically demonstrate the following competencies:

• Customer Focus
• Communication Skills
• Integrity and Professionalism
• Problem Solving
• Attention to Detail
• Team Collaboration
• Unconditional Ethics

Why Join Capitol Federal?

Capitol Federal offers employees a supportive workplace and opportunities for career growth.

Benefits may include:

• Competitive compensation
• Retirement and savings plans
• Flexible Spending Accounts
• Paid time off and holidays
• Employee Assistance Program
• Health, Dental, Life and Disability coverage
• Parental Leave
• Professional development opportunities
• Career Advancement Pathways

CapFed® is an equal opportunity employer.