Director, Claims Operations

The Lead Product Owner leads a major product domain within claims & operations, advancing Operational initiatives and projects across the claim & operations organization. The position requires both strategic and tactical capabilities to drive continuous improvement and enhanced business results in claims. The Lead Product Owner is primarily responsible for the most complex, highest-impact initiatives while reporting directly to the Assistant Vice President.

· Drive the most complex, cross-functional, high-impact initiatives from discovery through delivery and adoption.

· Partner with Product and business stakeholders to develop critical business requirements utilized to support system and technical enhancement efforts throughout the designated Business Units.

· Partner with Product and business resources to analyze workflows and processes to identify areas of opportunity and implement/monitor processes, as needed, to drive Operational Improvement

· Partner with designated resources (Product/IT) to drive system enhancement efforts; drive designated workstreams to completion to support project objectives & deliverables

· Collaborate and partner with business stakeholders to analyze, prioritize and evaluate business requirements to support evolving business needs throughout the deployment of system and technical enhancements

· In partnership with claims leadership, develop and continually refine the end-to-end operating model, process and workflows for effectiveness and efficiency

· Demonstrate an advanced ability to execute on key strategic initiatives with minimal oversight or direction

· Ability to independently manage large projects/initiatives while demonstrating an advanced ability to communicate effectively with Senior Leaders and LOB stakeholders to execute and advance projects forward

· Demonstrate an advanced ability to collaborate and partner with internal LOB resources & stakeholders to execute on high priority initiatives and projects that span across the broad Organization

· Through a continuous improvement cycle, analyze current operational processes and performance, recommending solutions for improvement when necessary

· Own change management and implementation planning across the domain, ensuring smooth rollout and adoption of new processes and capabilities

· Plan and drive implementation and adoption of new capabilities through effective change management, training and stakeholder enablement

· 8+ years of experience in product management, claims, or insurance operations, with deep claims domain knowledge.

· In depth knowledge and experience within claims and/or insurance operations.

· Strong verbal and written communication skills

· Demonstrated leadership to interact collaboratively and work effectively with a multi-functional team and throughout the organization; fosters an environment of shared responsibility and accountability

· Advanced analytical skills

· Ability to prepare presentation documents and present to Executive leadership

· Advanced computer skills to include Microsoft Products

· Proven ability to manage organizational change, to involve and influence others to accept new ideas or innovative approaches, to lead in a team-based organization

· Ability to develop reports, metrics and improvement plans

· Easily adapts to changing situations, requirements, or priorities

· Ability to effectively influence, engage and motivate others.

· Ability to mentor, train, and be a leader within the organization.

· Leadership skills: ability to plan, organize, delegate, and develop direct reports.

· Effective communication skills: ability to obtain information from others and deliver information to others orally and in written form.

· Ability to carry out detailed written and verbal instructions.

· Ability to work with little supervision and direction

Preferred:

· BA/BS college degree preferred. Knowledge and skills acquired through undergraduate studies in the areas of finance, insurance, management or business administration a plus

· CPCU, ARM, AIC designations, adjuster licensing or other industry training programs a plus

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.