Operations Manager, Casualty
- Tokio Marine HCC
- Plano, TX, USA
Job Description
Role Details
Job Title: Operations Manager, Casualty
Location: Houston, TX, Hybrid
Employment Type: Full time
Help us insure it
Tokio Marine HCC is a global industry-leading specialty insurance group, backed by the strength and stability of the Tokio Marine Group. Offering over 100 classes of specialty insurance, we empower clients to pursue opportunities confidently through our “Mind Over Risk” philosophy. More than an insurance company, we are an organization built on innovation, unity, and trust.
At our core, we are Always Advancing, driven by innovation and an entrepreneurial spirit that keeps us moving forward. Our people are Experts in Tomorrow, using curiosity and smart working to anticipate what’s next. With a culture rooted in Reaching Out, we foster genuine collaboration and support, ensuring every individual has the opportunity to succeed and make a difference.
Role Overview
Responsible for overseeing operational, analytical, and reporting functions related to casualty insurance. This role collaborates cross-functionally to ensure efficiency, accuracy, and alignment with organizational goals.
Key Responsibilities
Oversee development and implementation of underwriting platforms and tools to help drive efficient business practices and expansion of two business units.
Lead the development and maintenance of underwriting documents for new and renewal business, ensuring alignment and compliance across departments.
Support business growth by partnering with underwriting and maintaining relationships with internal and external producers.
Improve renewal processes and technology to enhance efficiency and meet persistency goals with an enhanced focus on AI.
Work with marketing department to launch and maintain websites for excess casualty and healthcare liability including an additional suite of products such as brochures, knowledge articles.
Assist with development of training programs for underwriting, claims and marketing functions within casualty business lines.
Establish reporting protocols in coordination with Power BI, Finance, and system partners.
Has full HR responsibility for direct reports including making hiring decisions, training, coordinating work, establishing standards, reviewing work, conducting performance appraisals, and providing coaching or counseling.
What You Bring
Minimum 6 years of relevant and progressive experience in area of specialization
Bachelor’s degree in relevant field or equivalent experience
3 years of leadership experience
Ability to read and interpret documents such as submission exposures, claim reports, and procedural manuals
Possess and have ability to apply advanced knowledge of insurance principles, practices, and procedures
Excellent written and verbal communications skills with an emphasis on confidentiality, tact, and diplomacy
Superior organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously
Knowledgeable of industry changes, legal updates, and technical developments related to applicable area of the Company’s business to proactively respond to changing business environment
Advanced proficiency and experience using Microsoft Office package (Excel, Access, PowerPoint, Word)
What We Offer
Competitive salary and comprehensive benefit package
Strong learning culture with ongoing development opportunities
Opportunities for growth and career advancement
Comprehensive medical, vision, and dental coverage, with eligibility beginning on your first day of employment
Basic life and disability insurance
401(k) plan with 6% company match
20 days of PTO, two floating holidays, approximately 11 paid holidays, and volunteer time off
Paid parental leave
Access to our award-winning wellness program, including mental health services, fitness network membership, and a complimentary Headspace subscription
Student loan matching program
Employee discount program
An opportunity to do meaningful work and love what you do
About Us
Tokio Marine HCC is a leading specialty insurance group with offices in the United States,
the United Kingdom, Europe, and other exciting locations. With the strength and stability
that comes from being a member of the Tokio Marine Group, and more than fifty years of
growth, profitability, and stability, we offer important insurance products that most people
don’t even know exist. Every policy we write is special, enabling our clients to do amazing
things.
Applying our Mind Over Risk philosophy to writing insurance allows our customers to take
on opportunity with confidence. That philosophy defines our way of thinking, unites us as a
team, and differentiates us from our competitors. We are much more than just an insurance company; we are a good company.
Equal Opportunity Employer
TMHCC is an equal opportunity employer. All qualified applicants will receive consideration
for employment without regard to age, ancestry, citizenship, color, family or medical care
leave, gender identity, genetic information, marital status, medical condition, national
origin, physical or mental disability, protected veteran or military status, race, ethnicity,
religion, sex (including pregnancy), sexual orientation, or any other characteristic protected
by applicable local laws, regulations and ordinances.
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