Product Owner - Advisor Experience

As a Product Owner I, Advisor Experience at The Guardian Life Insurance Company of America, you will play a pivotal role in shaping and enhancing the digital experience for our advisors. You will be responsible for defining, prioritizing, and delivering features that optimize advisor workflows, improve engagement, and ultimately drive business growth.

You will

• Actively listen to advisor feedback, conduct research, and analyze data to understand pain points and identify opportunities for improvement within the advisor experience.

• Translate business needs and user stories into clear, concise, and actionable requirements, managing the product backlog and prioritizing features based on business value and strategic alignment.

• Collaborate closely with agile development teams, ensuring a shared understanding of product vision and requirements throughout the development lifecycle.

• Utilize analytical acumen and data analysis skills to monitor Key Performance Indicators (KPIs) for advisor-facing products, identifying trends and recommending data-driven solutions for continuous improvement.

• Drive business process improvements related to advisor interactions and digital tools, identifying areas for optimization and implementing change management strategies.

• Participate in the digital transformation initiatives, leveraging knowledge of Artificial Intelligence (AI) to explore and implement innovative solutions that enhance the advisor experience.

• Facilitate training sessions and workshops for advisors and internal stakeholders on new product features and functionalities.

• Employ empathy to understand advisor challenges and advocate for their needs, ensuring a user-centric approach to product development.

• Identify and assess potential risks associated with product development and deployment, implementing appropriate risk management strategies.

• Influence stakeholders at various levels to gain alignment on product vision, priorities, and roadmap.

• Coach and mentor less experienced team members on product ownership best practices.

You have

• Proven experience working within an Agile methodology framework.

• Strong analytical acumen with the ability to interpret complex data and draw actionable insights.

• Demonstrated proficiency in requirements management, including writing user stories, acceptance criteria, and managing product backlogs.

• Experience with change management principles and their application in product adoption.

• Excellent active listening and communication skills, with the ability to articulate complex concepts clearly to diverse audiences.

• Strong empathy for users and a customer-centric mindset.

• Ability to facilitate training sessions effectively.

• Familiarity with Key Performance Indicators (KPIs) and their application in product success measurement.

• Understanding of risk management principles in a product development context.

• Proven ability to influence stakeholders and build strong collaborative relationships.

• Exposure to Artificial Intelligence (AI) concepts and their potential application in business solutions.

• Experience with business process improvements.

• Prior experience in the insurance or financial services industry is a plus.

Salary Range:

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MyHR@glic.com. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.

Visa Sponsorship

Guardian Life is not currently or in the foreseeable future sponsoring employment-based visas (e.g., such as an H-1B). In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future.

Notice Regarding Guardian’s Use of Artificial Intelligence in Recruitment

As part of Guardian’s job application process, Guardian may use artificial intelligence tools (“AI Tools") to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian’s jobs website (Careers at Guardian at https://www.guardianlife.com/careers). At Guardian, we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues.

Please be aware that if you apply for a specific position with Guardian, you will have the choice of opting out of Guardian’s use of AI Tools during the job application process. If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation, within ten business days of your position application, you must email your request to MyHR@glic.com, making sure to provide your name and job requisition identification number. Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardian’s document retention policy, a copy of which you may request via MyHR@glic.com.

Additionally, at applicable times, Guardian will make public the most recent bias audit results for such AI tools, which may be found here. 

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.