02/22/2026
The Role Continuously evaluates IT and Operations efficiency, processes, services, and existing technology effectiveness and interoperability to identify focus areas for improvement Seeks feedback from the internal stakeholders, agree and own the team’s Continual Service Improvement Plans (CSIPs) Documents and administers the IT Service Portfolio and Service Catalog, including service descriptions and the configuration management database (CMDB) Directly involved in strategic quality planning by developing corrective action and counter measures to operational quality issues Incident and Problem Management, Service Delivery Management, Budget Management, Stakeholder Management (Internal and External), Continuous Improvement Interfaces with all customers regarding service offerings, costs, value propositions, and on boarding processes. Continuously evaluate IT and Operations efficiency, processes, services, and existing technology...
WTW
Arlington, VA, USA
Full Time
