21 area customer experience specialist jobs found in Boston

Description The Senior Technical Claims Specialist determines coverage, investigates complex and highly complex commercial casualty claims, determines liability, sets and adjusts reserves, evaluates the claim, negotiates a settlement, authorizes and resolves the claim. Demonstrates a high level of expertise and sound judgment in complex matters; may as a subject matter expert. The role is within the Construction Vertical, handling bodily injury and discreet property damage claims. The role does not handle Construction Defect losses.   There is a strong preference for the selected candidate to live within 50-mile radius of one of the listed hub offices (Boston, MA; Westborough, MA; Plano, TX; Suwanee, GA; Indianapolis, IN; Hoffman Estates, IL; Lake Oswego, OR; Las Vegas, NV, Chandler, AZ or Weatogue, CT).  This policy is subject to change.  We will consider a remote candidate if you do not live within 50-miles of one of these offices.   The salary range...

Description We are a growing specialty insurer focused on construction casualty. Our teams combine deep technical underwriting expertise in automobile, workers’ compensation, general liability and umbrella with strong construction industry knowledge. We prioritize client centricity, industry specialization and disciplined responsiveness — and we’re building a best-in-class regional practice to deliver superior service, profitable growth and lasting broker partnerships.   The role we are hiring for is a Senior Construction Underwriting Manager to lead and scale our regional construction casualty practice. This is a hands-on leadership role responsible for building an elite underwriting culture, attracting and developing top-tier casualty talent, and growing a sustainable, profitable portfolio of construction accounts. You will own regional underwriting strategy, manage executive broker/agency relationships, and align regional execution with company...

Description The Senior Compensation Specialist supports the design, delivery, and ongoing administration of global compensation programs to ensure pay practices are competitive, equitable, compliant, and aligned with business strategy. This role partners closely with Talent, HR, Finance, Legal, and business leaders to translate organizational and workforce needs into scalable compensation solutions. The role is broad in scope and may support a wide range of compensation activities, including job architecture and career framework, market pricing, base pay and incentive programs, annual compensation cycles, governance, analytics, and process optimization. The Senior Compensation Specialist serves as both a trusted advisor and a hands‑on practitioner, contributing across operational execution and strategic initiatives. Responsibilities Participate in the design, implementation, and evolution of compensation programs and frameworks, which may include job...

Description Liberty Mutual’s Reinsurance Legal Team is seeking an experienced and highly skilled reinsurance attorney to handle highly complex reinsurance legal matters with minimal supervision. The Reinsurance Legal team is comprised of experienced reinsurance attorneys and other legal professionals who work collaboratively to support Liberty’s ceded and assumed reinsurance business across the enterprise.   Typical starting salary is $179,000-$218,000. Salary is based on geographical location and experience.    Key Responsibilities:   Serve as lead counsel on domestic and non‑U.S. reinsurance matters, including drafting, reviewing, analyzing, interpreting, advising on, and negotiating ceded and assumed reinsurance contracts (treaty and facultative), commutations, adverse development covers, contract amendments, and collateral arrangements. Provide reinsurance legal support for transactional matters (ILS, M&A, etc.), including due diligence, deal...

Description Candidates who live within 50 miles of Boston, MA; Portsmouth, NH; Seattle, WA; Indianapolis, IN; Columbus, OH; or Plano, TX will follow a hybrid schedule, coming into the office two days per week. Otherwise, this role is remote.   Join Liberty Mutual’s Third Party Risk Management team supporting global risk management practices throughout the third party lifecycle. The Senior Third Party Risk Management (TPRM) Specialist role will be responsible for assessing, monitoring, and managing risks associated with global third-party relationships to ensure compliance with internal policies, standards, and regulatory requirements. The ideal candidate will have a strong understanding of operational and TPRM practices and excellent analytical, reporting and communication skills. This role will include closely supporting senior business owners, Cybersecurity, Privacy, Compliance, Operational Resilience and international Risk Officers as well as helping...

Claims Analyst III As a Claim Analyst III, you will be responsible for handling all aspects of third-party EPL/Professional Liability/D&O claims from inception through conclusion brought against insureds. How you will create an impact Focused on Employment Practices Liability, this role is an ideal opportunity to develop your expertise in handling and investigating complex claims. The aim is deal with genuine claims through a proactive, best practice approach, in line with AIGs quality standards – you will actively promote and demonstrate the principles of ‘Treating Customers Fairly’ in claims handling.  You will also proactively identify and review suspect/fraudulent claims on a consistent basis – dealing with such claims in line with our clear guidelines. Your work will involve regular contact with internal stakeholders and brokers, (medical) experts, clients’ lawyers, victims or their legal representatives. We want you to build...

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Marine Claims Major Loss Adjuster to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Claims Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.  How you will create an impact As a Major Loss Adjuster, you will be focused on handling all aspects of Motor Truck Cargo, Vehicle Physical Damage, Car Hauler Liability, Commercial Property, Contractors Equipment, and Warehouse legal Liability claims. This role is an ideal opportunity to develop...

The Senior Marketing Specialist is a strategic role responsible for driving the growth and visibility of our brand awareness through integrated, data-driven marketing initiatives. This individual collaborates cross-functionally to implement a cohesive national brand strategy and manages external agency relationships to ensure the high-level execution of all advertising campaigns. A critical component of this role involves spearheading business to business communications, providing our Agents and Brokers with the marketing support and strategic messaging necessary to drive mutual success. The Senior Marketing Specialist supports our social media strategy, public relations strategy, business continuity, thought leadership opportunities, and implementation initiatives. Essential Duties & Responsibilities Manage social media accounts, create high-quality content, maintain content calendars, and ensure brand consistency. Support the coordination of our national...

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully...

Description Join our team as a Corporate Governance Specialist and play a key role in keeping an extensive corporate structure running smoothly. In this hands‑on position you will assist with the corporate governance administration for a large portfolio of subsidiaries, support regulatory filings and insurance licensing, and help ensure our legal and compliance records are accurate, accessible and up to date.   This is a hybrid position. Candidates residing within 50 miles of Boston MA office are required to report onsite twice a week. Please note this policy is subject to change.   Responsibilities Create, maintain and organize minutes, resolutions and corporate records for over 200 US subsidiary companies. Prepare and manage insurance licensing and related regulatory filings. Track deadlines, proactively prioritize tasks, and ensure timely completion of recurring and ad hoc assignments. Work with internal stakeholders and external advisors to...

Job Type: Permanent Build a brilliant future with Hiscox   Technical Program Manager The Technical Program Manager will play a critical role in leading and overseeing the organization's technology modernization initiatives. This individual will be responsible for building a comprehensive project plan, gathering requirements, driving the RFI/RFP process for selecting technology platforms, and ensuring the successful execution and delivery of the project within the allocated time and budget. This role is essential for the organization's growth and competitiveness in the market. The desired locations for this position are Boston, MA, Hartford, CT or Atlanta, GA. This person will report to the Chief Technology Officer. Key Responsibility Areas: Program Governance and Execution: Develop and manage a detailed project plan, including timelines, milestones, and deliverables. Oversee the execution of the project, ensuring adherence to the project plan and...

As a member of the Product Development Department, the Product Content Specialist will be responsible for the creation and maintenance of policy content for all admitted and surplus P&C products. Responsibilities will include contributing to new product ideas, product enhancements, updates and compliance-related inquiries. This role will collaborate closely with the regulatory team, providing linguistic precision and legal insight to ensure filings and product documentation meet both internal standards and external regulatory requirements. Essential Duties & Responsibilities Policy Form Drafting. Work across Product Development, Underwriting, and other teams as applicable, to identify necessary updates to policy forms and rates/rules in accordance with regulatory environment. Draft manuscript forms for standard policies. Industry Research. Utilize industry tools to research current insurance regulations to accommodate state specific product and service...

Job Type: Permanent Build a brilliant future with Hiscox   Product Manager – Digital Experience At Hiscox USA, we’re on a mission to transform the digital experience for our small commercial insurance customers. As a Product Manager (Digital Experience) , you will be at the forefront of delivering next-generation user experiences across our Quote & Bind and Self-Service platforms. Your work will directly impact how customers interact with our products—from their first quote to policy management and beyond. This role is based in our Boston, MA office, with an expectation of being in the office 2–3 days per week. You will report to the Head of Product Management and work closely with UX design, engineering, underwriting, marketing, and customer operations to define and deliver intuitive, elegant, and effective digital solutions. Key Responsibility Areas: Product Strategy & Vision: Define and refine the digital product strategy for Quote &...

Job Description About Acrisure: A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.  In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. Job Summary: Our Woburn, MA office is looking to enhance the team by adding a Commercial Insurance Account Manager. Our office specializes in providing insurance and bonding for contractors.  This position is in our Commercial Insurance Department and will be...

Description The Company    Come build on our integrated platform with industry-leading talent, world-class partners, and freedom to innovate.   Liberty Mutual Investments (LMI) is the investment firm for Liberty Mutual Group (Liberty). With deep expertise in fixed income, equity, and alternative strategies, LMI invests more than $100B of long-term capital globally, and has a team of nearly 300 investment, finance, and operations professionals located in Boston, MA, and New York, NY. LMI has a clear purpose: drive economic growth, build enduring businesses side-by-side with our partners, and generate superior risk-adjusted returns that secure Liberty’s promises.   LMI offers the best of both worlds — the look and feel of a boutique investment firm with the reputation and financial strength of a global leader. As the investment firm of a mutual with long-term capital, LMI has a single client mandate. This gives us the freedom to focus on...

Company: Oliver Wyman Description: Private Capital x Commercial Effectiveness – Engagement Manager /Principal   Practice Overview The Private Capital and Value Creation team at Oliver Wyman specializes in supporting private equity investors throughout the entire deal lifecycle—from opportunity identification through due diligence to post-transaction value realization. Our approach is multi-specialist, leveraging deep industry knowledge and functional expertise to help clients achieve differentiated results in their investments. The Commercial Effectiveness (CE) arm of our Value Creation team specifically works across industries to drive breakthrough revenue and margin improvement. Our approach is multi-specialist, leveraging deep industry knowledge and functional expertise to help clients achieve differentiated results. This role offers an opportunity to work within a fast-growing, dynamic team. Oliver Wyman is a global leader in management consulting that combines...

Company: Oliver Wyman Description: Locations: Boston, New York, Chicago, Washington DC, Toronto, Montreal Principal Engineer ____ WHO WE ARE Oliver Wyman Performance Transformation is a ground-breaking division within Oliver Wyman delivering world-class solutions to give our clients a competitive edge. We work across the full technology stack from databases and analytics to APIs and web and mobile applications. With a mixture of over 700 consultants, specialists and support professionals in 16 major cities across the world, we’re committed to growth that retains our start-up agility while expanding our opportunities for world-class work. Oliver Wyman is a global leader in management consulting. With a staff of over 4000 across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. ____ THE ROLE AND RESPONSIBILITIES No two OW Performance...

At AIG, we are reimagining the way we help customers to manage risk. Join us as an Underwriter II, Retail Property to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Retail Property Underwriting in Boston, MA AIG underwriting teams help to find insurance solutions in areas including Financial Lines, Property, Casualty, Specialty Lines, Cyber, Multinational Clients, and High Net Worth individuals. We are reimagining how we help customers to manage risk, transforming our operating model, and reshaping our role responsibilities and career pathways. The goal is to unlock the full potential in each colleague – empowering our people to grow as insurance professionals and add more value to our customers and AIG. How you will create an impact Reporting to the Zonal Underwriting Manager or Underwriting Manager, this role analyzes and evaluates risk and accepts, rejects, or...

Company: Oliver Wyman Description: Boston, Chicago, New York, Dallas, Toronto, Montreal Lead Data Scientist ____ WHO WE ARE Oliver Wyman is a global leader in management consulting. With offices in 50+ cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, finance, operations, technology, risk management, and organizational transformation. Our 4000+ professionals help clients optimize their business, improve their IT, operations, and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Our professionals see what others don't, challenge conventional thinking, and consistently deliver innovative, customized solutions.  As a result, we have a tangible impact on clients’ top and bottom lines.  Our clients are the CEOs and executive teams of the top Global 1000 companies. ____ PRACTICE OVERVIEW At Oliver Wyman Digital we partner with...

Company: Oliver Wyman Description: THE PRACTICE Oliver Wyman’s Private Equity team in North America are looking to hire consultants to support its rapid growth. The team works with private equity investors throughout the deal transaction lifecycle: from opportunity identification through due diligence and post-transaction value realization. At Oliver Wyman, we take a multi-specialist approach to our engagements, bringing teams comprising both deep industry and functional expertise, supported by proprietary approaches and a world-class network. This enables our clients to achieve differentiated results, both on deals and post-transaction. We have completed hundreds of engagements for leading private equity firms across North America, Europe, the Middle East, China and Southeast Asia creating sustainable shareholder value. This is an exciting opportunity to be part of a successful team at the center of the firm’s strategy. Consultants are given the opportunity for...