04/21/2026
Description
About Us: At Liberty Mutual, we're on a mission to provide our customers and business owners with peace of mind by safeguarding what they value most when they need it the most. Join us in making a meaningful impact on people's lives through the power of research and strategy. Job Overview : We are seeking a dynamic and data-driven Director of User Research to join our Experience Research team focusing on the Direct Sales experience. You will lead a team of two user researchers supporting our growth investments in our Digital and Call Center sales channels. This role engages with senior stakeholders across the business within U.S. Retail Markets and requires a deep understanding of the U.S. Retail Markets business priorities. You will spend a majority of your time planning and executing complex research, while also prioritizing work and supporting the growth and development of your team....
Liberty Mutual
Boston, MA
Full Time
