56 customer service team lead jobs found in Boston

Our Company: Established in 2012, Seek Now captures robust property data to meet the needs of customers across the insurance and real estate industries. With more than 2 million property inspections completed to date while currently servicing 3,000 properties per day, Seek Now is the leading data capture and inspection services firm serving 240+ customers. Our mission is to help our customers make faster decisions and improve economic outcomes, all while providing a stellar customer experience. We accomplish this through continuously reimagining how information is captured, transformed, and transmitted across all the industries we serve. Our vision is to be the leading provider of on-demand, ground truth property data solutions. We do this while creating individual growth opportunities for our employees, expanding network of Seekers, and value add partners. Summary: Seek Now is searching for capable 1099 independent sub-contractors to provide accurate,...

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully...

Job Type: Permanent Build a brilliant future with Hiscox   Sales Operations Lead Department: Operations Delivery (Sales) Location: US (Boston, MA preferred) | Hybrid Reports to: Sales Delivery Director Type: Full‑time Role Purpose: The Sales Operations Lead runs the day‑to‑day Sales delivery capability across SGS and/or internal teams. This leader is accountable for operational execution, team management, workforce planning, service levels, and performance outcomes for sales support and sales process operations. Unlike the Sales Excellence Lead (continuous improvement/process design), this role is focused on operational delivery: ensuring the sales engine is staffed, trained, scheduled, well‑tooled, compliant, and consistently meeting targets. Core Responsibilities: • Operational Leadership & Execution: - Own daily Sales operations performance (queues, schedules, real‑time management, SLAs, KPIs). - Manage SGS or internal delivery...

Description Apply Today – Training Classes Begin May and June 2026!   Are you ready to launch a rewarding career in insurance sales? We’re seeking motivated, people-focused individuals to join our Inside Sales Representative team. Secure your spot early for our upcoming 2026 training cohorts and take the first step toward a meaningful, growth‑oriented role.   Key Date: Unlicensed Class: May 18, 2026 Licensed Class: June 1, 2026 Unlicesned Class: June 29, 2026   Start your journey with us and build a career where your talent and passion for helping others truly make an impact.   As an Inside Sales Representative at Liberty Mutual, you’ll have the tools, training and support you need to succeed from day one. Plus, you’ll enjoy: Generous earning potential Paid licensing and training opportunities Comprehensive benefits Flexible work arrangements Strong work-life balance And more!   Why Liberty Mutual?  Pay Details:...

The Supervisor, Credentialing & Regulatory Operations role is accountable for leading operational execution and regulatory compliance across dental provider credentialing, recredentialing, and state‑specific provider verification activities. This leader oversees multiple teams responsible for ensuring accurate, timely, and compliant provider onboarding and directory maintenance, with a strong focus on customer experience, operational excellence, and scalable execution. You will lead and develop teams of credentialing and verification professionals while partnering with compliance, operations, and technology stakeholders to ensure Guardian meets state‑specific regulatory requirements and service‑level expectations. Through disciplined workload oversight, process coordination, and thoughtful deployment of digital and automation capabilities, you will help drive sustainable, high‑quality outcomes that support Guardian’s dental growth strategy, including Medicare Advantage...

Description This role will be based in our Boston, MA headquarters office working a hybrid schedule.   Advance Your Career at Liberty Mutual Insurance - A Fortune 100 Company   About the Team The Corporate Strategy & Research (CS&R) group is an award-winning ~40-person enterprise strategy and internal strategy consulting team within Liberty Mutual Insurance, a Fortune 100 company with 45,000 employees in 900 offices worldwide. The group serves as trusted strategic advisers to the CEO and Executive Leadership Team and drives transformational change by taking an enterprise-wide, customer-centric perspective. Established in 1972, CS&R has an outstanding track record of developing future leaders and serving as a top talent feeder to the organization by creating an environment that fosters intellectual curiosity, professional development, and personal fulfillment. Alumni of the group include our current President & CEO, Chief...

The Senior Marketing Specialist is a strategic role responsible for driving the growth and visibility of our brand awareness through integrated, data-driven marketing initiatives. This individual collaborates cross-functionally to implement a cohesive national brand strategy and manages external agency relationships to ensure the high-level execution of all advertising campaigns. A critical component of this role involves spearheading business to business communications, providing our Agents and Brokers with the marketing support and strategic messaging necessary to drive mutual success. The Senior Marketing Specialist supports our social media strategy, public relations strategy, business continuity, thought leadership opportunities, and implementation initiatives. Essential Duties & Responsibilities Manage social media accounts, create high-quality content, maintain content calendars, and ensure brand consistency. Support the coordination of our national...

Description LIBERTY MUTUAL TECHNOLOGY   This position is based in Boston, MA or Portsmouth, NH and follows a hybrid work schedule (T/W/Th). Candidates located outside of either area will be required to travel to one of these locations every other week, as well as on an as-needed basis.    Liberty Mutual's Global Technology organization is in a defining transformation period as the enterprise accelerates digital modernization and AI adoption. From 2026 to 2030, Global Technology will undergo one of the most significant reinventions in the company's history with more than 60% of current technologies changing, over 100 GenAI capabilities already introduced, and the expansion of agentic AI fundamentally reshaping operations, productivity, and reengineering the future of work.   The Talent Business Partner, Enterprise Technology will operate at the center of these forces serving three technology leaders in the organization.   Position Summary:...

Description This is a grade range posting for either a Lead Financial Analyst or a Manager, Financial Analysis. Candidates will be considered for the appropriate grade level based on years of experience and qualifications.   Must be located in Boston, MA   Liberty Mutual’s Investor Relations & Market Insights team, part of the broader Capital Management organization, helps shape how the company communicates its financial strength, strategy, and market positioning to credit investors and other internal and external stakeholders. The team also supports senior leadership by translating peer performance, industry trends, market themes, and capital strategy developments into actionable insights.   This role sits at the intersection of investor relations, market insights, and capital strategy. It supports the earnings process, peer benchmarking, executive materials, disclosure evolution, selected M&A-related work, and the build-out of AI tools...

Description Do you want to be part of a dynamic, high-performing marketing team where strategy meets storytelling? Do you thrive at the intersection of marketing strategy and corporate communications? If so, we want to hear from you!   As a Senior Marketing Manager, you will serve as a critical bridge between our marketing, Public Relations (PR) and internal communications teams, playing a key role in aligning messaging, supporting media engagements, and developing strategic communications for senior leadership. You will partner with marketing managers, business segment leaders, PR partners, Enterprise communications managers and cross-functional teams to develop and deploy marketing strategies, campaigns, and communications programs that align to key business priorities. If you are a strategic thinker, skilled communicator, and detail-oriented executor who excels at moving between big-picture strategy and polished, precise deliverables — this role is...

Description The Company Come build on our integrated platform with industry-leading talent, world-class partners, and freedom to innovate. Liberty Mutual Investments (LMI) is the investment firm for Liberty Mutual Group (Liberty). With deep expertise in fixed income, equity, and alternative strategies, LMI invests more than $100B of long-term capital globally, and has a team of nearly 300 investment, finance, and operations professionals located in Boston, MA, and New York, NY. LMI has a clear purpose: drive economic growth, build enduring businesses side-by-side with our partners, and generate superior risk-adjusted returns that secure Liberty’s promises.   LMI offers the best of both worlds — the look and feel of a boutique investment firm with the reputation and financial strength of a global leader. As the investment firm of a mutual with long-term capital, LMI has a single client mandate. This gives us the freedom to focus on what we do best....

Job Type: Permanent Build a brilliant future with Hiscox   Job Title: Senior Software Engineer – OutSystems and Integrations Location: Boston or ATL Hiscox is searching for a passionate and highly skilled Senior Software Engineer with experience building high-performing, scalable, enterprise-grade applications along with a proven track record of delivering high-quality software in a fast-paced environment. We are a growing company and with a multi-disciplinary IT team of software engineers, test engineers and support. The team is responsible for the entire software development lifecycle and with your experience and skills you will contribute to the quality of our mission critical applications while helping the business execute against its objectives. The complexity and nature of the applications combined with the latest technology trends makes working in IT at Hiscox a great and challenging experience. What You’ll Be Doing: Provide support for existing...

Description Our Department: Introduction to Enterprise Data & Data Science (ED&DS)   As we look toward the future, it's clear that data will be the cornerstone of our industry. The market leaders will be those who can manage and utilize data at scale reliably, securely, and intelligently. Capitalizing on data is a strategic imperative for all business units and functions at Liberty Mutual. The Enterprise Data & Data Science (ED&DS) department’s purpose is to optimize the return on our data and data science investments through common capabilities and services. We achieve this through a federated operating model supporting over 1,000 Data and Data Science professionals. In this role, you will join a team of Data and Data Science experts in ED&DS, focusing on advancing talent and governance maturity across these professionals through unified strategies, training programs, and talent practices.   Our Team: How You’ll Contribute...

Description At Liberty, our Personal Lines Property & Specialty Product team partners across the company to design and launch home and specialty insurance solutions — from homeowners (property) and condos to renters and other niche lines (specialty)— that meet evolving customer and agent needs. We focus on preparing and executing program rollouts, delivering on our growth roadmap, and modernizing pricing and the technology that supports the work we do. Organized into five functions—State Management, Development, Delivery, Underwriting Effectiveness, and Specialty—we collaborate closely to meet our goals and help customers feel secure today and confident about tomorrow.   We are seeking a highly motivated senior analyst to join the External Solutions & Insights team in Personal Lines Property & Specialty Product. This role will lead moderate to high complexity analyses, build and use reporting and monitoring tools and develop and communicate...

Description   At Liberty, our Personal Lines Auto Product team partners across the company to build and roll out auto insurance solutions that keep pace with what customers and agents need. We focus exclusively on auto, bringing deep expertise, data and analytics to deliver strong state-by-state results while modernizing how we price policies and the technology that supports them. Organized around four core areas—Delivery & Development, Underwriting Effectiveness, State Management, and Mobility Solutions—we work collaboratively to live our purpose: helping people embrace today and confidently pursue tomorrow.       Exciting Opportunity: Auto Product Analyst – Drive Innovation and Impact Across Key States!   The Auto State Management team seeks to achieve our combined ratio while growing faster than the industry growth rate. We accomplish these goals by engaging with the rest of the organization in setting the customer price level within the state,...

Description Description GRS Claims Business Services is a specialized operations and technology support team that safeguards day‑to‑day claims processing for Global Risk Solutions (GRS). The team owns the health and stability of the medical bill review ecosystem and a set of critical workers compensation claims platforms, including ExPRS (ECM), Strataware, BOComp/GOComp, and related billing and reporting workflows. This group acts as the connective tissue between business operations, vendor platforms, and IT teams. It monitors and reconciles high‑volume bill and claims flows (e.g., finalized bill files, claim downloads, post‑payment files, provider and trading‑partner data), manages onboarding and “takeovers” for new customers/programs, and drives rapid incident response for outages, delays, and data quality issues affecting adjusters and downstream reporting. Working in an agile, high‑volume environment, this role leads a team that combines production...

Description Use your advanced Underwriting experience to join an exciting new opportunity!   The GRS North America Auto Underwriting Performance team is hiring a Director, Product Analysis to support our Commercial Auto portfolio across North America. Under minimal direction and often independently, the Director will partner closely with cross-functional teams, including Auto Product, Actuarial & Analytics, Data Science, the Office of Underwriting, and segment/field underwriting teams to monitor and drive profitable underwriting performance of the Commercial Auto portfolio.   Responsibilities include analyzing performance data to identify portfolio trends and insights, communicating those insights to diverse stakeholders, and using them to generate and execute impactful portfolio and underwriting improvement opportunities. Additionally, the Director should be able to identify opportunities to improve our product and pricing ecosystems, make...

Position Summary The Binding Authority Underwriter is responsible for developing and maintaining the book of business by assessing and analyzing insurance risks, determining coverage terms as per binding authority underwriting guidelines and building relationships with internal and external stakeholders. The role reviews and authorizes binding authority requests and ensures compliance with regulatory standards. They collaborate with brokers, negotiate terms, evaluate exposures, and establish premium rates. What will your job entail? Job Responsibilities: • Assess and price renewals, new business, and endorsements according to guidelines outlined in the underwriting manual and within their authority level. • Select and/or verify class code and premium base and rating exposure. • Determine appropriate credits and/or debits to obtain a fair and sustained premium for risk. • Determine coverage forms and necessary endorsements. • Effectively communicate to broker quote...

Description We are seeking a highly skilled and motivated Principal Front-Office Engineer to join our prestigious investment firm. As a Principal Front-Office Engineer, you will serve as the technical lead embedded within the Investment Strategy & Capital Management team , driving design and implementation of small-scale applications and proof of concepts that will improve investment analysis, develop AI-enabled workflows, and enhance reporting systems & processes.   You will partner closely with analysts and investment teams to enhance their day-to-day use of AI, helping them build artifacts in a more technically sound manner and building robust systems and tools that scale those prototypes into production-ready applications. We’re looking for a hands-on software architect and builder who can design systems, rapidly iterate on them, and deliver quality solutions that power analytics, reporting, and investment decision-making.   This role is...

Description Job Responsibilities: Manage the Rolling Forecast model. This tool is vital to the team’s success, from continuously updating the in-force portfolio premium, to producing KPIs, to the initiation of planning. Will work directly and constantly with Product Managers, while staying in tune with the LMRe Global Underwriting community and performance. The tool supports Forecast deliverables to GRS and Corporate. Co-manage US Reinsurance legal entity affiliate portfolio; a book of +$1B of annual premium. Work with LMIE and Liberty Syndicate teams regularly to ensure timeliness and accuracy of results. Potentially contribute to Third Party Capital demands. Gain understanding of products written by the different LMRe entities and how rick appetites may differ. Work directly with the Controller on Expense reporting, analytics and budgeting. Own most of Expense related responsibilities, while interacting with Expense personnel of various teams in various...