57 operations team lead jobs found in Boston, MA

Description At Liberty, our Personal Lines Auto Product team partners across the company to build and roll out auto insurance solutions that keep pace with what customers and agents need. We focus exclusively on auto, bringing deep expertise, data and analytics to deliver strong state-by-state results while modernizing how we price policies and the technology that supports them. Organized around four core areas—Delivery & Development, Underwriting Effectiveness, State Management, and Mobility Solutions—we work collaboratively to live our purpose: helping people embrace today and confidently pursue tomorrow.   Are you ready to make a significant impact in the world of personal auto insurance? Join our Personal Lines Auto Delivery team, where you'll play a key role in shaping and executing innovative pricing programs that drive USRM's profit and growth goals. You'll take ownership of end-to-end rollouts for assigned states, ensuring compliance...

Description The Company Come build on our integrated platform with industry-leading talent, world-class partners, and freedom to innovate.   Liberty Mutual Investments (LMI) is the investment firm for Liberty Mutual Group (Liberty). With deep expertise in fixed income, equity, and alternative strategies, LMI invests more than $100B of long-term capital globally, and has a team of nearly 300 investment, finance, and operations professionals located in Boston, MA, and New York, NY. LMI has a clear purpose: drive economic growth, build enduring businesses side-by-side with our partners, and generate superior risk-adjusted returns that secure Liberty’s promises.   LMI offers the best of both worlds — the look and feel of a boutique investment firm with the reputation and financial strength of a global leader. As the investment firm of a mutual with long-term capital, LMI has a single client mandate. This gives us the freedom to focus on what we do...

Description The Company    Come build on our integrated platform with industry-leading talent, world-class partners, and freedom to innovate.   Liberty Mutual Investments (LMI) is the investment firm for Liberty Mutual Group (Liberty). With deep expertise in fixed income, equity, and alternative strategies, LMI invests more than $100B of long-term capital globally, and has a team of nearly 300 investment, finance, and operations professionals located in Boston, MA, and New York, NY. LMI has a clear purpose: drive economic growth, build enduring businesses side-by-side with our partners, and generate superior risk-adjusted returns that secure Liberty’s promises.   LMI offers the best of both worlds — the look and feel of a boutique investment firm with the reputation and financial strength of a global leader. As the investment firm of a mutual with long-term capital, LMI has a single client mandate. This gives us the freedom to focus on...

Description The Head of Benefits  is responsible for the strategic design, governance, financial oversight, and operational execution of all employee benefit programs, including health and welfare, retirement, wellbeing, leave, and voluntary benefits. You will serve as a trusted advisor and thought leader to executive leadership, Finance and Benefits Committee, driving data-informed decisions and sustainable long-term benefits strategy, with ability to influence.   Responsibilities: Strategic Leadership: Reimagine and implement benefits strategies, balancing employee needs, business objectives, cost sustainability, and compliance. Digital Transformation: Lead the adoption of HR technologies, automation, and AI-enhanced tools to improve benefits accessibility, accuracy, and engagement. Cross-Functional Partnership: Collaborate with HR, Finance, IT, and People Operations to streamline processes, harmonize policies, and build scalable governance and...

Description In Global Risk Solutions (GRS) Technology, we build exceptional technology solutions that power One GRS–our employees, our customers, our industry, and our aspirations.   We are currently seeking an innovative, disciplined, and results-oriented VP & Senior Director, Technology – Engineering & Tech Operations. As a key member of the senior leadership team, this role is responsible for ensuring the delivery and efficient running of reliable, secure, flexible and efficient digital experiences for our stakeholders and partners, and driving the strategy, product development, and delivery of the enterprise digital content platforms.  This is accomplished by working across a broad set of business and technology stakeholders to formulate strategies to continuously improve GRS system resiliency with a deep focus on the assessment and remediation of the highest business impact issues, recovering our GRS systems from incidents to minimize...

Description May require hybrid work model if located near one of the listed locations:  Boston, MA Portsmouth, NH Plano, TX Columbus, OH Seattle, WA   The Reinsurance Operations Team provides accurate and insightful financial, analytical and claims information. We support the internal and external core reinsurance programs by providing a foundation to establish and enhance strategic product offerings through traditional and alternative reinsurance solutions for our global customers. Additionally, the Reinsurance Team safeguards company assets through proactive identification and management of reinsurance recoverables, the second largest Liberty Mutual asset. This work is done in pockets of the organization globally, but most of it sits with Reinsurance Operations.   The Business Lead serves as the representative of the business on reinsurance related technology initiatives, including a new large complex multi-faceted, multi-year strategic...

Description Overview:   Liberty Mutual Technology is in search of a Director of Strategy, Planning & Support to join our U.S. Retail Markets Technology Strategy & Planning team. This pivotal role involves steering our organization towards achieving its strategic objectives by optimizing portfolio management practices and ensuring effective governance of our technology initiatives. They will manage a team of talented individuals responsible for aligning technology efforts with business goals, driving continuous improvement, and enabling effective, efficient and consistent set of practices across the organization.   This role provides a unique opportunity to lead and influence Liberty Mutual’s technology strategy within U.S. Retail Markets Technology (USRM Tech), ensuring alignment with business objectives while enhancing organizational efficiency. As a key leader, you will play a critical role in shaping a future-ready technology strategy that...

Description Description **This is a hybrid position working 2+ days a week in our Boston Headquarters** Who We Are To win in an era of accelerating change, Liberty Mutual must continuously explore emerging trends and rapidly incubate, test, and scale innovative solutions to meet the evolving needs of those we serve. Solaria Labs is Liberty Mutual’s enterprise-wide incubation function within the Enterprise Strategy & Innovation organization. We help the company remain at the forefront of disruption by partnering across the organization and incubating new products, services, and experiences to better serve our customers, clients, and communities today and in the future. Within Solaria, the Insights & Experimentation Enablement (IE2) team serves as connective tissue across the incubation system. We lead competitor and experience research efforts to provide decision-grade insight to incubation teams, oversee strategic operations for...

Actuary, Reserving - North America Specialty At AIG, we are reimagining the way we help customers to manage risk. Join us as a Actuary, Reserving - North America Specialty, North America to take on key responsibilities within a world-class actuarial function. Make your mark in the AH Actuarial Team Our Actuaries are on the front lines, quantifying risk, pricing insurance and reserving losses for AIG’s major insurance operating companies, globally. We collaborate with Finance, Claims, Operations, Marketing and Risk Management, among other functions. As an AIG actuary, you will be challenged and encouraged to reach your greatest potential to help improve how we predict, manage and mitigate risk. How you will create an impact The North America Specialty Reserving Lead will be responsible for managing the day-to-day workflow of up to 4 analysts with the responsibility of coordinating and reviewing the reserving process and results for North America Specialty. This key...

Description Provide enterprise leadership for Contract Management, overseeing the negotiation, execution, and governance of high-impact agreements across major spend categories totaling approximately $14B annually. Lead and develop a team of contract management professionals and establish scalable, efficient, and risk-aware contracting operating models. This role is a key advisor and senior negotiator for some of the company’s largest and most complex deals, with a mandate to accelerate innovation and AI adoption in contracting and drive the organization toward operational excellence.   Responsibilities: Lead enterprise contract management strategy and operating model across major spend categories, ensuring consistent governance, compliance, and risk management. Serve as the senior negotiator and problem-solver for high-value, high-complexity agreements, shaping deal structure, commercial terms, and performance protections. Partner with Category...

The Director, Claims provides strategic and operational Claim leadership for the assigned territory, including the execution of industry best practices for claims handling and all related case management. The Director assures claim performance is sound both technically and financially, including the leadership of case reserving practices and performance as well as develops plans for achieving corporate goals and objectives. This position leads knowledge sharing and interactions with other departments related to claims. The Director, Claims will direct claim management staff in their respective roles overseeing activities of staff involved in the accurate, efficient and equitable disposition of claims and losses as well as the administrative responsibilities of the claims department.  In addition, the position will partner directly with the Vice President, Claims to collaborate and coordinate departmental policies and procedures pertaining to claims management and departmental...

About Global Atlantic  Global Atlantic is a leading provider of retirement security and investment solutions with operations in the U.S., Bermuda, and Japan. As a wholly-owned subsidiary of KKR (NYSE: KKR), a leading global investment firm, Global Atlantic combines deep insurance expertise with KKR’s powerful investment capabilities to deliver long-term financial security for millions of individuals worldwide. With a broad suite of annuity, preneed life insurance, reinsurance, and investment solutions, Global Atlantic, through its issuing companies, helps people achieve their financial goals with confidence. For more information, please visit www.globalatlantic.com .  KKR’s Global Marketing Team is seeking an experienced media planner to oversee paid media campaigns for KKR and its insurance business, Global Atlantic. Based in our growing Boston location, the AVP, Lead Media Planner, will lead the strategic development, planning, and execution of paid media initiatives...

Description The Company Come build on our integrated platform with industry-leading talent, world-class partners, and freedom to innovate.   Liberty Mutual Investments (LMI) is the investment firm for Liberty Mutual Group (Liberty). With deep expertise in fixed income, equity, and alternative strategies, LMI invests more than $100B of long-term capital globally, and has a team of nearly 300 investment, finance, and operations professionals located in Boston, MA, and New York, NY. LMI has a clear purpose: drive economic growth, build enduring businesses side-by-side with our partners, and generate superior risk-adjusted returns that secure Liberty’s promises.   LMI offers the best of both worlds — the look and feel of a boutique investment firm with the reputation and financial strength of a global leader. As the investment firm of a mutual with long-term capital, LMI has a single client mandate. This gives us the freedom to focus on what we do...

Description Do you want to lead a high-performing analytics team and deliver insights that improve outcomes for our customers when they need us most? The Casualty Claims Analytics team partners with USRM Casualty Claims (Field, Operations, and Process leaders) to solve operational and strategic problems, deliver trusted performance metrics, and drive data‑led process improvements.   Role summary   The Director I will manage a team of analysts and lead higher‑complexity analyses and migration of scheduled code/reports to new data architecture. This person will partner with senior management and executives to frame questions, provide clear recommendations, and drive measurable improvements in accuracy, care, speed, and operational efficiency. Key Responsibilities   Lead, mentor, and grow a team of ~4 analysts; set priorities, review work, manage performance, and ensure high quality and timely delivery. Own and perform advanced analytics...

Description As the Senior Director, Underwriting Operations, you will oversee cross-functional work to deliver innovative solutions and capabilities and streamline operational protocols to drive consistency and process excellence across a Global Risk Solutions (GRS) North America (NA) segment. Work in collaboration with GRS Global (Business Agility, Global Operations, Data, Underwriting Enablement) and North America Operations partners as well as Office of Underwriting and functional Actuarial & Data Science, Legal, Claims, Field Operations, Technology, etc. partners to support operational strategies that will enable segment priorities. Build a team culture of collaboration with all functions to drive overall operational excellence. Drive successful execution of global, segment and profit center priorities in partnership with an efficient underwriting support operation that ensures timely and high-quality policy quoting, issuance, and post-sale/mid-term...

Description The Company: Come build on our integrated platform with industry-leading talent, world-class partners, and freedom to innovate.   Liberty Mutual Investments (LMI) is the investment firm for Liberty Mutual Group (Liberty). With deep expertise in fixed income, equity, and alternative strategies, LMI invests more than $100B of long-term capital globally, and has a team of nearly 300 investment, finance, and operations professionals located in Boston, MA, and New York, NY. LMI has a clear purpose: drive economic growth, build enduring businesses side-by-side with our partners, and generate superior risk-adjusted returns that secure Liberty’s promises.   LMI offers the best of both worlds — the look and feel of a boutique investment firm with the reputation and financial strength of a global leader. As the investment firm of a mutual with long-term capital, LMI has a single client mandate. This gives us the freedom to focus on what we do...

Senior Risk Analyst Who we are: American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide financial security. About the role: The Enterprise Risk Management function plays a critical role in safeguarding the company’s financial strength and strategic objectives.  ERM’s purpose is to lead and drive enterprise risk accountabilities across AIG by identifying and assessing risk; fostering a risk-aware culture; and providing risk oversight and governance, business integration and advisory services, and data driven insights. As part of the Risk Aggregation and Cross Enterprise Risk team within ERM, the Senior...

Description Liberty Mutual is seeking a management-level attorney for a dynamic, innovative, and fast-paced team. This managing attorney will lead a team of lawyers and legal professionals who support the personal auto operations of Liberty Mutual Group’s US Retail Markets (USRM) business unit ($27 billion). The role focuses on legal support and guidance for USRM’s auto insurance products, including product design, pricing, underwriting, forms, telematics, and state management operations. The position provides oversight of legal strategy and resourcing for USRM’s Personal Auto leadership and their strategic priorities. Responsibilities: Manage goals, capacity, performance, and development for team members/direct reports. Maintain visibility, communicate broadly, and actively collaborate across teams; provide strategic oversight of key initiatives within USRM’s Personal Auto insurance product team. Represent and advise the Company in substantial...

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully...

Broker Director The Broker Director plays a critical role in driving profitable growth, strengthening broker partnerships, and protecting our clients. Reporting to the Broker & Market Leader, this role is responsible for managing strategic relationships with up to five key retail brokers and serving as a core member of a national broker coverage team. The Broker Director collaborates closely with internal partners and broker counterparts to deliver insights, deepen engagement, and accelerate growth. How You Will Make an Impact Drive profitable growth, retention, and optimal portfolio mix with assigned brokers. Lead execution of local market strategies aligned with national broker commitments. Maximize value from broker consulting and data services to generate actionable insights. Build and sustain strong relationships with internal and external stakeholders. Partner with Distribution, Product, Business Unit, and International...