11/19/2025
Description
The Workforce Planning team is seeking a Senior Analytics lead to support call volume forecasting within our Service organization. This role will own long term forecasts for multiple call centers, and consult on short term and partner volume forecasts; including understanding call volume drivers, including policy sales/retention, telephony routing, eService/self service options, and underwriting/pricing changes. This role will create forecasts as well as reviewing forecasts created by junior/contracted analysts, and will own explaining those forecasts to service stakeholders. *This position may have in-office requirements twice a week depending on candidate location.* Responsibilities: Develops analyses based on complex data for US Retail Markets (USRM) Claims & Service. Creates, updates and communicates call/claim volume forecasts in both short term (<8 weeks) and long term (up to 3 years). Quantifies the competitive...
Liberty Mutual
Boston, MA, USA
Full Time
