24 operations manager jobs found in Detroit, MI

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Salary Job Description:   Eligible candidates for this role must reside within a commutable distance of the Oakland County Detroit, Michigan area for consideration and have a valid state driver's license. Metro Detroit Field Property Claim Specialist -AAA The Auto Club Group Reports to: Claim Manager as appropriate What you will do: Work under minimal supervision with a high-level approval authority to handle complex technical issues and complex claims.  Review assigned claims, Contacting the insured and other affected parties, set expectations for the remainder of the claim process, and initiate documentation in the claim handling system.   Complete complex coverage analysis. Ensure all possible policyholder benefits are identified.  Create additional sub-claims if...

Responsible for retention activities for BCBSM and/or BCN customers generally with 50 to 99 contracts in a group within an assigned geographic area working in close coordination with Client Engagement Manager and Client Operations Managers overseeing the agent relationship(s) associated with those accounts.  Retention activities include planning, strategizing, benefit consulting and administration to increase membership as well as required resell activities.  Responsibility may include enrolled and prospective customers. Working in concert with the Sales Manager to propose specific retention strategy that is aligned with the overarching strategy for that agency relationship, by understanding the decision-making process and gaining trust and respect from key agent decision makers. Provide the agent/customer with information related to alternate methods of health care delivery (e.g., HMO, POS, PPO).  May include financial alternatives such as funding options. Use...

Lead the strategic vision and roadmap for a consumer-facing digital experience on our public bcbsm.com site, owning the full unauthenticated journey — from first-touch marketing and acquisition through account creation and self-service conversion. Partner with marketing, design, engineering, and business stakeholders to translate customer needs and business objectives into a cohesive digital product strategy, measured by clear OKRs and conversion outcomes. Define and evolve the digital product vision for unauthenticated .com experiences, including marketing pages, acquisition flows, and onboarding journeys, informed by customer research, competitive analysis, and market trends. Own and maintain a prioritized product roadmap aligned to business OKRs; communicate progress, tradeoffs, and outcomes to leadership and governance stakeholders. Drive conversion rate optimization strategy across the funnel identifying friction points, defining hypotheses, and partnering with...

Description Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals.  Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better.  As a Branch Manager, you are responsible for management of the branch; leading all facets of sales, service and operations of the branch; coaching on existing processes, leading the team in achieving budgeted production goals, acquiring new consumer and business customers; initiating referrals to partners, and deepening all existing customer relationships proactively driving business inside and outside of the branch; and responsible for consistent business development and calling program. Duties & Responsibilities: Managing portfolio of high value consumer and...

Department Preferences Blue Cross Blue Shield of Michigan is looking for a motivated and curious Analytics Manager to define analytics strategy for the growing ACA Individual market segment. In collaboration with segment leadership, the candidate will be responsible for defining analytic and reporting priorities for the segment. With matrix partners and teammates, they will define reporting needs within and outside the segment and ensure segment needs are addressed. With their team, the candidate will be responsible for developing, operating, and maintaining analytic capabilities that fall within their team’s scope. They will use their capabilities and other sources to develop insights to inform executive decision making regarding product, marketing, distribution, and participation. The ideal candidate will bring several years of experience in government health programs, especially the ACA Individual market.   ACA market experience Familiarity with writing code (R,...

Responsible for leading the development and implementation of programs and strategies by identifying insights that enhance business decision making capability. This includes developing or changing workflows and implementing process improvements to enhance organizational products, programs and service to our customers. Identify and analyze operational data and develop insights in support of business objectives. Develop and improve work flows and business processes within defined areas to improve customer service, decrease operational costs and improve overall quality. Identify and/or analyze business problems and develop recommendations for solutions to problems. Lead the development and implementation of projects and/or teams in order to produce desired results. Document and communicate project concepts, milestones and results. Recommend and assist with implementing standard policies and procedures. Ensure that corporate compliance is communicated, implemented and...

This role is responsible for advancing and sustaining enterprise learning and development programs in support of employee and leader growth based on our values and leadership competencies. Reporting to the Director, Learning, Culture, and Organizational Development, this position is responsible for the planning, development, evaluation, and execution of multiple learning and development initiatives. This position will have a focus on enterprise learning initiatives and contribute to driving cross-enterprise alignment. This leader oversees the Learning Management System and learning analytics technologies, leveraging data and insights to strengthen learning delivery, effectiveness, and business impact. Leads the design, development, execution, and continuous improvement of enterprise learning and development programs that advance employee and leader capability, reinforce organizational values, and support leadership competencies.  Oversees multiple, high-impact enterprise-wide...

The Sr Tax Accountant is responsible for monitoring the company's compliance with tax laws and regulations and assists with the timely completion and filing of the federal and state consolidated tax returns. Prepares monthly, quarterly, and annual tax provisions. Informs management on new tax laws, tax updates and their potential impact. Assists with corporate audits and recommends and implements methods and procedures to minimize tax liability or promote tax savings. Coordinates the activities and functions of area or section including but not limited to planning, organization, problem solving and communication. Close interaction with personnel and management within or outside department in performing duties and assignments. Leads projects sponsored by the Corporate Tax department. Identifies and manages projects issues and risks to facilitate resolution. Develops and maintains cross functional business readiness, communications, and training plans for assigned projects. Assist...

  Status – Regular FT Hours of Operation: Monday-Friday 9am-5:30pm Site - Detroit Tower   This position is responsible for a variety of clerical duties in support of claims processing which requires a familiarization with standard work routines.  Receives sorts, ages and logs incoming mail/claims. Scans claim for completeness and aged multiple corporate receipt dates requiring priority. Checks basic subscriber, provider and eligibility information. Make corrections to claims. Handles general correspondence. Prepares internal claim forms and GI letters. Adhere to established standard as cited in Service Level Agreement. Process surveys and other seasonal corporate documents.  Prep internal documents from various departments for storage. Index claims for retrieval via Content Manager. Perform other related duties as assigned.    QUALIFICATIONS High school graduate or GED equivalent is required. Six (6) months experience in a high-volume processing area....

The Enterprise Security Officer II position is an essential member of the enterprise security team and is focused on providing a safe, secure, and friendly environment for all individuals on our property.  The primary duties of a security officer II consist of Security Officer I responsibilities in addition to enterprise command center responsibilities.  Individuals in this position must be professional in their appearance and conduct and assist in the enforcement of corporate policies, guidelines, procedures, rules, regulations, laws, and ordinances. The security officer II will protect BCBSM property against damage, fire, theft, trespassing, and illegal or unauthorized entry. They will also provide an emergency response for major events and provide high quality customer service and educate stakeholders to take an active role in maintaining a secure workplace.  The Security Officer II must remain calm under pressure and can make decisions quickly to protect people or...

Position Title Assistant Branch Manager   Location Detroit, MI 48201   Job Summary The Branch Banking Assistant Leader drives branch revenue growth, operational integrity and client experience excellence, with a focus on reputational success in the community.   Job Responsibilities: JOB RESPONSIBILITIES Business Performance: Drive market growth of primary client relationships and achieve growth targets in financial performance (deposits loans, and non-interest income).  Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative. Sales Leadership and Coaching: Support in the coaching, development and mentorship of the team members. Actively support the execution of partner produced sales and marketing initiatives. Reinforce training, development and coaching to branch teams on our mission and how to effectively engage in our broader communities and customers to deliver...

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Property Adjuster Specialist , you will work within established guidelines and framework to investigate, evaluate, negotiate, and settle complex property insurance claims presented by or against our members. You will confirm and analyzes coverage, recognize liability exposure and negotiate equitable settlements in compliance with all state regulatory requirements. Property Adjuster Specialist focus on using technology and desk adjusting for a virtual first approach to inspections and claims handling....

Departmental Responsibilities: Develop, maintain, publish, distribute, and manage EIS policies, standards, guidelines, and procedures. Provide guidance on policy requirements, interpretation, and compliance. Provide strategic input to the development and enhancement of EIS policies, standards, and procedures to ensure accuracy, consistency, and simplification. Proactively identify continuous-improvement opportunities related to policy compliance, reviews, and supporting documentation. Engage key stakeholders and entities to track and influence implementation of policy requirements. Lead and participate in governance engagements related to EIS policies and supporting documents. Coordinate with key stakeholders and entities to deliver timely communications (e.g., newsletters and announcements). Coordinate across entities on policy and standard language to ensure consistency and alignment. Manage the policy and process management lifecycle for BCBSM and...

Departmental Preferences: Intermediate ability to identify, evaluate, and integrate generative AI tools (e.g., AI coding assistants, chat-based models) into team workflows to enhance software development, analytics, documentation, and overall productivity, while maintaining code quality, security, and adherence to engineering best practices Demonstrated experience establishing and enforcing team-level generative AI guidelines, including coaching staff on responsible use, ensuring all AI‑generated code and content is thoroughly reviewed, validated, and understood before adoption, and maintaining compliance with corporate GenAI and data governance policies   Responsible for solving highly complex business cases by understanding problem statements and conditions to generate workable hypotheses and solve by creating data driven models. Leads data discovery and analyses, integrates and prepares large and varied datasets, and builds specialized databases and computing...

Shift – 8:30am-5:00pm M-F; shift bidding process based on seniority. Site/Location: Detroit, MI Status – Regular Full Time       Provide thorough analysis and investigation of authorization requests for specialized medical/surgical/outpatient procedures in an expeditious and accurate manner ensuring provider, hospital/facility, Primary Care Group (PCG), and member quality customer service. Provide information and assistance pertaining to the Medical Management program to providers, hospitals, PCGs and members. Assess and investigate requests for medical service authorization and authorize select services that do not require clinical judgment. Collect and record appropriate data to issue authorization and route request for services that require medical review to appropriate team member(s).  Facilitate communication with providers regarding status on authorizations and referrals. Identify relevant issues and route to appropriate department for action and resolution....

WHAT WE'RE LOOKING FOR Berkshire Hathaway Homestate Companies, Workers Compensation Division, is looking for a Business Development Manager in Michigan!  This individual will be responsible for business development efforts and brand strategy within a specified territory.  This involves evaluation of production patterns in new and renewal business to uncover opportunities for refinements to support profitable growth.  You will work collaboratively with other Business Development Managers, Underwriting management, and additional corporate resources to develop opportunities by industry, class code or segment, and to more effectively monitor/evaluate agency performance. You'll stay ahead of competitive intelligence and help prevent production barriers, as well as develop opportunities to improve ease of doing business with BHHC and provide input to improve overall customer experience.  Frequent travel within a specified territory required.   Must be legally authorized to...

Why GMF Technology? Innovation isn’t just a talking point at GM Financial, it’s how we operate. From generative AI and cloud-native technologies to peer-led learning and hackathons, our tech teams are building real solutions that make a difference. We’re committed to AI-powered transformation, using advanced machine learning and automation to help us reimagine customer interactions and modernize operations, positioning GM Financial as a leader in digital innovation within a dynamic industry. Join us and discover a workplace where your ideas matter, your development is prioritized, and you can truly make a global impact. Flexible hybrid work environment (onsite 2 days a week/3 days remote) at our Detroit, MI or Arlington (AOC1), TX office. Please note: We are unable to provide any type of sponsorship for this position currently.  About The Role: The Senior Microsoft 365 Business System Analyst is a senior technical specialist responsible for architecting,...

SUMMARY:  This position is responsible for the Medication Adherence program for BCBSM senior members. The Director will design and execute a multi-year strategy that improves adherence rates and achieves Star measure performance goals. The Director will report to the Managing Director of Pharmacy Quality and oversee a large, multidisciplinary team of pharmacists, pharmacy technicians, data analysts, and external vendors. This role requires strong cross‑functional collaboration with clinical, operations, IT, finance, and external partners to integrate adherence initiatives, drive performance, and apply emerging digital tools and analytics to scale impact. The ideal candidate combines deep pharmacy expertise with proven leadership, strategic thinking, change-management skills and the ability to influence stakeholders at all levels. RESPONSIBILITIES/TASKS: • Serves as the department lead and subject-matter expert for CMS Star Medication Adherence measure performance; interpret...

Functions as a highly skilled internal control consultant responsible for conducting audits/reviews of business processes, business units, vendors, suppliers or Par Plans, and/or providing risk education and consulting services on behalf of the corporation to mitigate risk and assess the control environment of each audit unit. Provides guidance and training for audit team. Conduct internal audits and reviews to identify risks, document established controls to mitigate risk and assess the control environment of each auditable unit. Communicate issues, audit results, and recommendations in a clear and concise manner to appropriate levels of operating and executive management, including activity updates to the Audit Committee of the Board of Directors.  Assist in the development of the annual audit plan through risk universe identification. Facilitate project risk assessments and lessons learned sessions. Conduct management...

Responsible for serving as a technology risk advisor conducting internal information technology (IT) audits and reviews, providing risk education and project risk assessment on behalf of the corporation to mitigate risk and assess the control environment of each auditable unit.  Develops and communicates risks and recommended controls for multiple layers of leadership.  Provides guidance for lower level Corporate and IT audit staff. Assess risks across cybersecurity, cloud technologies, enterprise platforms, data governance, and digital transformation initiatives. Provide advisory support to technology and business teams on emerging risks, control design, and risk mitigation strategies during new initiatives and projects. Conduct internal audits and reviews to identify risks, document established controls to mitigate risk and assess the control environment of each auditable unit. Communicate issues, audit results, and recommendations in a clear and concise manner to...