2 administration jobs found in Edmeston, NY

The Process Engineer is a strategic partner in identifying potential process engineering opportunities. This individual should be a self-directed change agent able to implement new initiatives across multiple departments in a systemic way, delivering substantial impact to the overall organization. They will be responsible for leading and facilitating cross-functional teams in the application of process engineering principles to design and/or optimize business processes and their overall performance. This individual will serve as a trusted advisor to our business customers in matters related to operational excellence. Duties & Responsibilities:  Manage multiple initiatives of significant scope and complexity. Independently with minimal supervision, perform complex work assignments and problem resolution across systems, processes, or channels. Conduct change management efforts of moderate to high complexity impacting one or multiple cross-functional processes....

The Customer Experience Analyst is responsible for analyzing internal and external customer data. The CX Analyst will support and assist management and the division through gathering key data elements and assist with research and planning. Responsibilities: Compile and prepare key data elements including Effort Score, NPS, aNPS, CSAT, tone, and operational metrics relative to process and product. Collaborate with management to develop and propose business solutions to identify opportunities. Gather data and support benchmarking, Key Performance Indicators (KPI's) and business plans research initiatives. Assist project team in ROI and value proposition data analysis. Monitor and maintain surveys and dashboards. Support survey execution through call lists and survey creation and management. Provide data context explanations. Assist in data query and gathering through existing queries.  Update operations procedures. Update data dictionaries relative to...