3 product development analyst jobs found in Edmeston

The Product Analyst (Hybrid) in Product Management will work with team members to provide greater visibility into product level performance through business performance analysis with a focus on growth, profitability and general key performance indicators. The Product Analyst will work within the team to identify opportunities, build efficiencies for pulling and presenting data, research new product offerings and support the development of rate filings. Duties & Responsibilities: Work with line of business team in the development, maintenance and enhancement of a given product line. Support various divisions as needed on product line initiatives. Work with team members in a data gathering capacity to retrieve data from various internal and external sources in preparation for complex analyses.  Run, modify and customize existing database queries against multiple data sources with various applications including Business Objects, Crystal Report and SAS.  Building...

*Mon-Fri 7:30-4 or 8:00 to 4:30. Might be needed to work evenings/weekends occasionally The Quality Assurance position will support the quality assurance initiatives and standards of the customers’ experience through customer interaction evaluations and analysis. This position will coach customer facing team members on customer interactions based on scored interactions. The Quality Assurance also partners with leadership in developing training to improve in areas of opportunity to maintain a high level of service and customer satisfaction. Duties & Responsibilities:  Score calls and coach customer facing team members to enhance our customers’ experiences through voice, chat, and other personal interactions. Assist with new hire training to ensure effective instruction of all concepts, procedures, and established standards. Assist with the development and implementation of training for new procedures, soft skills, refresher training and other training and...

The IT Systems Analyst (Hybrid) supports the on premises and cloud technology and level 2 & 3 end user requests. This individual will lead and participate in continuous process improvements for a high level of system performance and are responsible for implementing and supporting business critical platforms and/or applications to satisfy internal service level agreements. The IT Systems Analyst performs troubleshooting of reported and acknowledged system failures to ensure the long-term efficiency of systems and are generally self-directed with staff collaboration to ensure solutions are viable and consistent. Duties & Responsibilities Implement, and maintain business-critical data center and hybrid cloud architecture. Implement, and maintain business-critical system and application environments including, but not limited to, server Operating System, SAN storage, and system security. Analyze and recommend upgrades and enhancements to existing infrastructure....