3 rating jobs found in Edmeston

The Quality Assurance Administrator (Hybrid) will monitor and assess interactions between agency services and agency technical support with company agents. They will assist with process development, identification and development of training methods, plan and coordinate training events, professional staff development, and monthly KPI development related to quality assurance and review project requests. In addition, act as a liaison between agency services and technical support with application development and project management and conduct project regression testing. Duties & Responsibilities: Perform monitoring of all interaction types between customers including calls, web chat, email, and face to face interactions. Conduct reviews and coaching sessions with staff in one on one or group settings. Review and make recommendations for improvements to the QA process. Assist in creation and maintenance of system for reviews with employees. Assist in creation and...

The Casualty Examiner manages first and third-party claims where potential exposure to bodily injury and property damage claims have been identified. Duties & Responsibilities: Interpret coverages, policy terms and conditions for broad insurance areas and products. Investigate coverage, liability, and damages. Oversee aggregate reserves over one hundred million dollars. Assess, manage, and monitor appropriate reserves. Review and interpret medical records, legal documents, and all other documents associated with a casualty claim. Analyze strengths and weakness of a casualty claim. Negotiate fair and equitable resolutions. Participate and contribute to daily casualty team committee reviews. Collaborate with house and panel counsel members. Collaborate with team to identify and ensure timely reporting of potential bad faith matters, claims that may fall under the purview of errors and omissions and those that may need to be reported to reinsurance....

The Agency Service Specialist (Hybrid) will provide onboarding, training, service, and support on company automation and technological to agents. They will assist with identifying and recommending improvements to technology and established procedures for educating customers and business partners. In addition, the chosen candidate will support corporate projects and initiatives throughout the organization with an ease of doing business objective. Duties & Responsibilities: Support agents with training, quoting, and minor computer issues either virtually or in person. Collaborate with agents, vendors, and IT staff regarding automation and technology offerings to enhance and improve the ease of doing business with NYCM.  Provide research support, project testing, and audit assistance for corporate and divisional projects and initiatives involving automation and technology offerings.  Contribute to the development of team divisional business strategy. Document all...